Adding a recording or notes for a call
Your telephony system can make Sell requests to the Calls API to create and update call information when a call is concluded. The API can add the recording URL or allow the caller to add a note to the call. In the call activity feed in Sell, you can play and stop a voice recording.
To add a voice recording or notes to a call
- Retrieve the contact or lead ID of a caller. See Identifying the caller.
Use the contact or lead ID to make a request to the Update a Call endpoint to add a voice recording or add a note:
In the request body, specify a data object with the
summaryproperty for a note, or the
recording_urlproperty for the voice recording. Example:
"summary": "Schedule another call in one week.",
Zendesk Sell does not store the actual recording file. It stores a link to the file. The audio file must be in MP3 or WAV format.