Introduction

What is the Zendesk Marketplace?

Zendesk Marketplace is a place to discover and install apps for Zendesk Support, Zendesk Sell, and Zendesk Chat, and themes for Zendesk Guide.

There are several types of apps and themes available in the Zendesk Marketplace:

  • Public apps: Public apps are built with the Zendesk App framework and can be installed directly from the Zendesk Marketplace. Public apps can be offered free of charge, or can be set up as a paid app.

  • Integration apps: Integration apps are integrations built using our REST API, and generally live in a third-party product. These apps are discoverable in the Zendesk Marketplace, but don't have components that can be installed in a Zendesk product.

  • Marketplace themes: Marketplace themes are custom themes offered by Zendesk or third party developers. They modify the look and layout of a Help Center. They can be offered free of charge, or set up as a paid theme with an option for a 14 day trial.

Publishing your app in the Zendesk Marketplace

By now, you've either already created an app or are considering building one. The steps below guide you through the process of publishing your app and becoming a Zendesk Marketplace partner.

  1. Request a sponsored test account

  2. Build and test your app

  3. Set up a global OAuth client

  4. Create assets

  5. Create content

  6. Set up payment options (if applicable)

  7. Register your organization

  8. Create your Zendesk Marketplace profile

  9. Submit your app to the Zendesk Marketplace

  10. Follow the Zendesk marketing and PR guidelines

Publishing your theme in the Zendesk Marketplace

The following steps guide you through the process of publishing your Guide themes and becoming a Zendesk Marketplace partner.

  1. Request a sponsored test account

  2. Build and test your theme

  3. Create theme brand assets

  4. Decide on license types and pricing

  5. Set up payment options

  6. Register your organization

  7. Create your Zendesk Marketplace profile

  8. Submit your theme to the Zendesk Marketplace

  9. Follow the Zendesk marketing and PR guidelines