Introduction

What is the Zendesk Marketplace?

Zendesk Marketplace is where we showcase the apps that work well with our family of products. It's also where our customers discover and install apps into their Zendesk products.

The are two types of apps available in the Zendesk Marketplace:

  • Public apps: Public apps are built with the Zendesk App framework and can be installed directly from the Zendesk Marketplace. Public apps can be offered free of charge, or can be set up as a paid app.

  • Integration apps: Integration apps are integrations built using our REST API, and generally live in a third-party product. These apps are discoverable in the Zendesk Marketplace, but don't have components that can be installed in a Zendesk product.

Publishing your app in the Zendesk Marketplace

By now, you've either already created an app or are considering building one. The steps below guide you through the process of publishing your app and becoming a Zendesk Marketplace partner.

  1. Request a sponsored test account

  2. Build and test your app

  3. Set up a global OAuth client

  4. Create assets

  5. Create content

  6. Set up payment options (if applicable)

  7. Register your organization

  8. Create your Zendesk Marketplace profile

  9. Submit your app to the Zendesk Marketplace

  10. Follow the Zendesk marketing and PR guidelines