Zendesk Integration Services

Build and run an integration

What is Zendesk Integration Services (ZIS)?

ZIS is a set of Zendesk hosted services that enables you to integrate Zendesk with other systems and applications. This reduces or eliminates the need to build and host middleware for integration features such as:

  • Ingesting webhooks from an external system
  • Executing business logic in response to events
  • Making API calls into Zendesk and the external system
  • Obtaining and managing authentication tokens
  • Storing configuration settings
  • Storing metadata about related objects in Zendesk and the external system

ZIS simplifies the process to build and run private integrations.

Getting started

Understanding Zendesk Integration Services

Learn about ZIS services and the resources used to build an integration.

Anatomy of a ZIS Bundle

Learn how a ZIS Bundle is a declaration of your resources in an integration.

Building your first integration

Get hands-on with this tutorial series to build and run your first integration.

Designing an integration

Learn about designing your installation and OAuth flow for your integration.

ZIS Frequently Asked Questions

Find answers to common questions about ZIS.

Reference information

Refer to the ZIS APIs to build your integration and the Trigger events schema when designing an integration to respond to Zendesk events.


Trigger events reference