ZIS Frequently Asked Questions (FAQs)
ZIS is a set of services that streamlines the process of building integrations with Zendesk.
The heart of ZIS is a workflow engine, which can execute business logic in response to data change events. ZIS business logic can include conditional branching, data transformations, and making API calls.
It can also draw on resources such as customer configuration settings, and stored OAuth 2.0 tokens for API authentication.
ZIS helps to create integrations more quickly.
ZIS is hosted and executed by Zendesk, reducing the need to host integration middleware. This means less risk, complexity, and cost when building and maintaining integrations.
ZIS can react to events from a range of Zendesk products: currently Support Tickets, Users, and Organizations and Sunshine Custom Objects. This means ZIS can solve some problems that existing solutions like Triggers and Automations can’t.
ZIS is included with selected Zendesk plans, which means it’s a single-vendor single-invoice solution.
In September 2021 we released the Developer Experience for ZIS. This is a set of APIs and supporting materials (documentation, tutorials, examples) that allows developers to build with ZIS.
Zendesk customers can build private integrations, that is, a ZIS-based integration that runs on their own instance. Customers can also seek assistance from Zendesk’s Professional Services team to build private integrations with ZIS.
Not yet: at the moment the integrations you create are just for use on a single account.
We do intend to make ZIS available to partners and customers in the future, but don’t have a specific release timeframe we can share.
Yes we do! Our Salesforce, Shopify, and Events Connector for Amazon EventBridge integrations all utilise ZIS.
It’s also used to manage OAuth tokens for Zendesk apps and selected channels such as Facebook Messenger.
ZIS is included with selected Zendesk plans. There is no separate charge to access or use ZIS.
Private integrations can be created and used on:
- Suite Growth, Professional, and Enterprise
- Support Professional and Enterprise
Prebuilt public integrations (such as Zendesk’s Salesforce, Shopify, and Events Connector integrations) can be installed and used on:
- Suite Team, Growth, Professional, and Enterprise
- Support Team, Professional and Enterprise
The following limits apply to Flow execution in ZIS:
- maximum flow execution time of 100 seconds
- maximum number of 250 state transitions
- maximum of 100 iterations in a Map state
The following limits apply to ZIS API endpoints:
There are also various limits on the length and characters allowed when naming ZIS resources: please consult the API reference for the respective endpoints for more detail.
ZIS-based integrations are built by making API requests to create and coordinate the various resources.
ZIS business logic is written using a declarative JSON syntax, not server-side code like Ruby, Go, Java etc.
ZIS integrations may surface a UI for configuration and installation via a Zendesk app, written in React.
Read more in the Zendesk Developer Documentation for ZIS.
Yes they are. ZIS automatically logs certain events, and developers can log additional information if they wish. You can read more about ZIS logs in Viewing the integrations log.
All these developer resources can be found in the Zendesk Developer Documentation for ZIS.
Admins are able to access the ZIS APIs too. So if you have some experience with JSON and APIs, you can start building with ZIS.
There are a number of ways you can talk to us about ZIS.