ZIS bundle: Posting a message to Slack when the ticket status changes

This example shows what a ZIS bundle would look like in order to post a message to Slack when a ticket status changes in Zendesk. It includes a custom action that posts a message to Slack. It uses the action in a flow, and the job spec associates the flow with the Ticket Created event.

Replace the following placeholders with your own values:

• {integration_name} your integration name you created using the Create integration name endpoint in the ZIS Registry API.
• {slack_token} with the token portion of a Slack webhook URL https://hooks.slack.com/services/{slack_token}.

{
  "zis_template_version": "2019-10-14",
  "name": "Simple Zendesk-Slack integration",
  "description": "React to Ticket events in ZIS with a Slack message",
  "resources": {
    "slack.post_simple_message": {
      "type": "ZIS::Action::Http",
      "properties": {
        "name": "slack.post_simple_message",
        "definition": {
          "method": "POST",
          "url.$": "https://hooks.slack.com/services/{{$.path}}",
          "requestBody": {
            "text.$": "$.slack_message"
          }
        }
      }
    },
    "react_to_ticket_commentadded_flow": {
      "type": "ZIS::Flow",
      "properties": {
        "name": "react_to_ticket_commentadded_flow",
        "definition": {
          "StartAt": "PostCommentAddedMessageToSlack",
          "States": {
            "PostCommentAddedMessageToSlack": {
              "Type": "Action",
              "ActionName": "zis:{integration_name}:action:slack.post_simple_message",
              "Parameters": {
                "path": "{slack_token}",
                "slack_message.$": "A new comment: {{$.input.ticket_event.comment.body}}"
              },
              "End": true
            }
          }
        }
      }
    },
    "react_to_ticket_commentadded_job_spec": {
      "type": "ZIS::JobSpec",
      "properties": {
        "name": "react_to_ticket_commentadded_job_spec",
        "event_source": "support",
        "event_type": "ticket.CommentAdded",
        "flow_name": "zis:{integration_name}:flow:react_to_ticket_commentadded_flow"
      }
    }
  }
}