Release Notes

All notable releases for the Zendesk SDK for Unity will be documented in this file.

The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.

Support for postback messages, allowing businesses to send messages to end users that can trigger a postback event.

URL encoding on files with Japanese, Korean, Chinese and special characters.
Button link messages can appear unsigned (without bot icon and sent stamp) when a following button link message has no text.
The space between end-user and agent/bot message bubbles.
Apple’s privacy manifest file updated.

This release adds a new privacy manifest file created in line with Apple's guidelines. For more information on our data collection, see our App Privacy Details article.

Important note: This is the minimum release that must be used to be compliant with Apple's privacy manifest requirements.

Messages generated by AI are displayed with a disclaimer at the bottom of that respective message.

Improved performance and load time by narrowing down the search scope for Resources.LoadAll.
Fixed NREs for the messages of API source type.

The initial public version of the Zendesk SDK for Unity.

Unity 2020LTS upgrade, enhancing stability and performance across the board.
End-user authentication, empowering businesses to securely verify the identity of their users, ensuring a safer and more personalized experience.
Significant improvements to the Carousel component, providing a smoother and more intuitive user experience.

The ability for the end-user to start a messaging conversation with your business.
Direct integration with Zendesk's Flow Builder for building automated conversations.
The ability for the end-user to receive text, images, quick replies, article recommendations and button links.
The ability for the end-user to send text messages and images to your business.
The ability for your business to send a form to the end-user and have the completed form returned.
The ability for your business to simplify data collection by sending forms directly to users and effortlessly collecting completed forms, improving efficiency and user experience.
The ability to enable and disable upload attachments from Zendesk’s Admin Center.
The ability to customize the SDK's user interface colors from Zendesk’s Admin Center.
Support for 25 languages. For the full list, see localization.
Conversation metadata, including conversation fields and conversation tags, to gain deeper insights into customer interactions and streamline workflow processes.