Changelog

2 December 2021

  • Added the ability to use drag and drop for attaching files

11 November 2021

  • Fixed a bug that resulted in Help Center article text overflowing inside carousels
  • Fixed a visual bug where end user messages were appearing too close to agent/answer bot messages in the Messenger

25 October 2021

  • Fixed a bug where files sent from an agent to end users weren't displaying the filename correctly and preventing it from being downloadable
  • Fixed a bug where the URL bar on iOS15 devices would cover the input for users
  • Fixed a bug where the keyboard on iPad devices would cover the input for users

6 October 2021

  • Added a file upload button to the messenger footer that allows end users to send file and image attachments to agents

29 September 2021

  • Fixed a bug that could result in the first few messages from Answer Bot not being displayed

14 September 2021

  • Fixed a bug that prevented the user from retrying, when loading messages failed
  • Fixed a bug that prevented the widget from displaying on mobile devices for users using the Arcturus theme

16 August 2021

  • Fixed a bug that prevented the Web Widget from loading in IE11

29 July 2021

  • Added the ability for messenger to update its session when a user logs into another computer while the first session is still open

30 June 2021

  • Fixed an issue where HTML entities were displayed incorrectly in article suggestions

3 May 2021

  • Fixed a bug that removed open and close animations from the Web Widget

23 April 2021

  • Fixed a minor UI bug where the input text area of the messenger was not rendered correctly in Firefox

29 March 2021

  • Added a fade-in effect to the messenger launcher button when it appears on the page
  • Fixed a bug where the quick-reply buttons in the messenger were still keyboard-navigable even when invisible
  • Fixed a UI bug where the host page would scroll after the user scrolls to the bottom or top of the list of messages in the messenger

25 March 2021

  • Added a drop-down menu to the header of the messenger that allows end users to seamlessly move the conversation to other linked channels, such as Instagram or Facebook Messenger

17 March 2021

  • Fixed a bug causing the alt value on embedded images to be the file location URL rather than the provided alt text

3 March 2021

  • Fixed a bug to ensure visitor details are correctly assigned to the agent ticket
  • Changed some minor styling around drop shadows in the messenger

22 February 2021

  • Fixed a bug which would cause the parent page to scroll when the messenger came into focus on Safari
  • Fixed a bug that prevented the text in long replies from wrapping

4 February 2021

  • Changed the file message to display the size in KB when the file size is less than 1 MB
  • Changed the visibility behaviour of the messenger to remain open if the host page reloads

1 February 2021

  • Released Web Widget
  • Added open API zE('messenger', 'open')
  • Added close API zE('messenger', 'close')
  • Added API to set the locale zE('messenger:set', 'locale', 'ko')
  • Added API to set the z-index of the Web Widget's iframes zE('messenger:set', 'zIndex', 100)
  • Added API to enable/disable cookies zE('messenger:set', 'cookies', false)