Zendesk SDK features

This document contains a list of the features and contents present in the Zendesk SDKs.
Similar documents are available for the Classic SDKs and for Sunshine Conversation.

Feature Web Android iOS Unity
Asynchronous End users can leave and come back to the conversation Yes Yes Yes Yes
Persistent Full view of past messages Yes Yes Yes Yes
Rich content Carousels, forms, list, and more. See Supported content types and structured messages Yes Yes Yes Yes
Portable Conduct a conversation across multiple platforms Yes Yes Yes No
Multiple Conduct multiple conversations with the same company simultaneously No No No No
API and 3rd party integration Customize the conversation experience using APIs and third party chatbot Yes with Sunshine Conversations license Yes with Sunshine Conversations license Yes with Sunshine Conversations license Yes with Sunshine Conversations license
Customizable UI Customize the conversation UI Yes Yes Yes Yes
Dark mode Dark mode support (mobile only) n/a Yes Yes No
User authentication User authentication using JWT Yes on Sunshine Yes on Sunshine Yes on Sunshine No
Skill-based routing Route conversation to right agent and teams No No No No
Push notifications Send pushs to update your users (mobile only) n/a Yes Yes No
Flow Builder Zendesk Flow Builder Yes Yes Yes Yes
Article suggestions Answer Bot recommends article Yes Yes Yes Yes
Article in-app viewing Viewing the articles in-app n/a No No Yes
Help Center navigation Navigate through help center articles in UI n/a No No No
Rating interaction Ability for end user to provide feedback and comment Yes Yes Yes Yes
Agent Avatar Ability for agent/bot to have a customised Avatar Yes Yes Yes Yes

Supported content types and structured messages

Content types Web Android iOS Unity
-> Send (Business to user)
<- Receive (User to Business)
Text ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Image ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
File ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Emoji ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
No
No
GIF ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Location ->
<-
No
No
No
No
No
No
No
No
Action types Web Android iOS Unity
-> Send (Business to user)
<- Receive (User to Business)
Link ->
<-
Yes
No
Yes
No
Yes
No
Yes
No
Extension ->
<-
No
No
No
No
No
No
No
No
Buy ->
<-
No
No
No
No
No
No
No
No
Postback ->
<-
No
No
No
No
No
No
No
No
Reply ->
<-
No
No
No
No
No
No
No
No
Location Request ->
<-
No
No
No
No
No
No
No
No
Structured messages Web Android iOS Unity
-> Send (Business to user)
<- Receive (User to Business)
Compound Message ->
<-
No
No
No
No
No
No
No
No
Carousel ->
<-
No
No
No
No
Yes
No
No
No
Form ->
<-
Yes
No
Yes
No
Yes
No
Yes
No
List ->
<-
No
No
No
No
No
No
No
No
UI Indicators Web Android iOS Unity
-> Send (Business to user)
<- Receive (User to Business)
Typing ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Read ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Conversation start ->
<-
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Delivery Event Web Android iOS Unity
-> Send (Business to user)
<- Receive (User to Business)
Delivered to channel ->
<-
No
Yes
No
Yes
No
Yes
No
No
Delivered to user ->
<-
No
Yes
No
Yes
No
Yes
No
No
Account Linking Web Android iOS Unity
via Web Messenger n/a n/a n/a n/a
via API n/a n/a n/a n/a
via Link Requests n/a n/a n/a n/a

More information

For more information around the platforms limitations and known issues: