DocumentationAPI Reference

Limitations and known issues

Limitations and known issues

Incompatibility with Classic SDK: This SDK is not compatible with the Classic Unity SDKs. Using both within the same app is not supported and may produce unexpected results.

Only one instance of the SDK running at the same time: The Zendesk SDK for Unity is not designed to have multiple instances running simultaneously. You can only use one instance of the SDK at a time.

Limited conversation history: The conversation history is limited to the 100 most recent messages.

Limited UI customization: It is possible to modify a small set of SDK UI colors in the Admin Center. There are currently no customization options beyond this.

Limited number of supported image types: If the end user receives an image message, the only supported image types are jpeg, jpg, and png. See Supported file types for messaging attachments for all the supported file types.

File size limit: The SDK has an attachment file size limit of 50MB.

Metadata size limit: This SDK has a conversation metadata size limit of 4KB.

Input Manager: This version of the SDK does not support Unity's Input System Package (new). It only supports Input Manager (old) or Both.

Managed Stripping Level: This version of the SDK supports Disabled, Low and Medium.

Dark Mode: This SDK does not support dark mode.

Article Viewer limitations:

  • Embedded Images: Images embedded within the article text content will be rendered on a new line.
  • Images inside lists: Images embedded within ordered or unordered list items are not displayed.
  • Emojis: Emoji characters in article content are not supported and may not display correctly.
  • Image captions: Captions on images are not displayed. Only the image itself is rendered.
  • Tables: Tables in article content are not rendered correctly.
  • Embedded videos and audio: Video and audio content embedded in articles is not supported and will not be displayed.
  • SVG images: SVG image format is not supported.

Things to Keep in Mind