Known Issues

Product limitations

No user authentication: It is not currently possible for a business to verify the identity of a user. We expect to remove this limitation and provide user authentication capabilities in Q2, 2021.

Limited conversation history: The conversation history is limited to the last 100 messages. We expect to remove this limitation and provide complete conversation history capabilities in Q2, 2021.

Limited UI customization: It is possible to modify a small set of SDK UI colors in the Admin Center. There are currently no customization options beyond this. We will be adding additional customization capabilities in the future.

Conversation observers: It is not possible to retrieve data on certain aspects of the conversation, such as:

  • The number of unread messages
  • The availability of agents
  • The end user’s position in the queue to speak to an agent.

Limited number of supported image types: If the end user receives an image message, the only supported image types are jpeg, jpg, gif, and png. We'll increase the number of support file types in the future if there's demand for this.

Known Bugs

Trust anchor for certification path on Android API 21: This is due to the root certificate authority for the backend SSL certificate not being present on API 21 devices. A mitigation is being reviewed and will be deployed with no expected change to the SDK.

Custom Answer Bot avatar images are not being displayed on some devices for Android API 21: Custom avatar images for the Answer Bot are not being displayed on some devices for Android 21. This is due to device specific HTTP request handshake failures.