Release Notes

Release Notes

All notable releases for the Zendesk SDK for Unity will be documented in this file.

The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.

[3.2.0] - 20.03.2025

Added

• Functionality to display queue position and estimated wait time, enhancing user experience by setting clear expectations for response times.

Fixed

• General bug fixes and improvements.

[3.1.0] - 27.01.2025

Added

• In-app article viewer capability to open article hyperlinks from message bubbles.

Fixed

• Improvements on private attachments logic.

[3.0.0] - 15.01.2025

Added

• Introduce Help Center to the Zendesk SDK for Unity.

Fixed

• General bug fixes and improvements.

[2.3.0] - 06.12.2024

Added

• Support for hyperlinks on text messages inside the conversation.
• Support for BASE64_URL encoded JWT tokens.

Fixed

• Improvements in the Get Unread Message Count API.
• Improvements to the end user authentication process.

[2.2.1] - 22.10.2024

Added

• Support for private attachments.

Fixed

• General bug fixes and improvements.

[2.2.0] - 06.08.2024

Added

• Support for postback messages, allowing businesses to send messages to end users that can trigger a postback event.

Fixed

• General bug fixes and improvements.

[2.1.2] - 06.06.2024

Fixed

• URL encoding on files with Japanese, Korean, Chinese and special characters.
• Button link messages can appear unsigned (without bot icon and sent stamp) when a following button link message has no text.
• The space between end-user and agent/bot message bubbles.
• Apple’s privacy manifest file updated.

[2.1.1] - 30.04.2024

Added

• This release adds a new privacy manifest file created in line with Apple's guidelines. For more information on our data collection, see our App Privacy Details article.

Important note: This is the minimum release that must be used to be compliant with Apple's privacy manifest requirements.

Fixed

• A bug when you upload an unsupported attachment file.

[2.1.0] - 12.04.2024

Added

• Messages generated by AI are displayed with a disclaimer at the bottom of that respective message.

Fixed

• Improved performance and load time by narrowing down the search scope for Resources.LoadAll.
• Fixed NREs for the messages of API source type.

Documentation

• Added guidance for IL2CPP Code Stripping

[2.0.0] - 20.02.2024

The initial public version of the Zendesk SDK for Unity.

Added

• Unity 2020LTS upgrade, enhancing stability and performance across the board.
• End-user authentication, empowering businesses to securely verify the identity of their users, ensuring a safer and more personalized experience.
• Significant improvements to the Carousel component, providing a smoother and more intuitive user experience.

Features delivered during EAP versions:

• The ability for the end-user to start a messaging conversation with your business.
• Direct integration with Zendesk's Flow Builder for building automated conversations.
• The ability for the end-user to receive text, images, quick replies, article recommendations and button links.
• The ability for the end-user to send text messages and images to your business.
• The ability for your business to send a form to the end-user and have the completed form returned.
• The ability for your business to simplify data collection by sending forms directly to users and effortlessly collecting completed forms, improving efficiency and user experience.
• The ability to enable and disable upload attachments from Zendesk’s Admin Center.
• The ability to customize the SDK's user interface colors from Zendesk’s Admin Center.
• Support for 25 languages. For the full list, see localization.
• Conversation metadata, including conversation fields and conversation tags, to gain deeper insights into customer interactions and streamline workflow processes.