Release Notes

All notable releases for the Zendesk SDK for Unity will be documented in this file.

The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.

[2.1.1] - 30.04.2024


Important note: This is the minimum release that must be used to be compliant with Apple's privacy manifest requirements.


  • A bug when you upload an unsupported attachment file.

[2.1.0] - 12.04.2024


  • Messages generated by AI are displayed with a disclaimer at the bottom of that respective message.


  • Improved performance and load time by narrowing down the search scope for Resources.LoadAll.
  • Fixed NREs for the messages of API source type.


  • Added guidance for IL2CPP Code Stripping

[2.0.0] - 20.02.2024

The initial public version of the Zendesk SDK for Unity.


  • Unity 2020LTS upgrade, enhancing stability and performance across the board.
  • End-user authentication, empowering businesses to securely verify the identity of their users, ensuring a safer and more personalized experience.
  • Significant improvements to the Carousel component, providing a smoother and more intuitive user experience.

Features delivered during EAP versions:

  • The ability for the end-user to start a messaging conversation with your business.
  • Direct integration with Zendesk's Flow Builder for building automated conversations.
  • The ability for the end-user to receive text, images, quick replies, article recommendations and button links.
  • The ability for the end-user to send text messages and images to your business.
  • The ability for your business to send a form to the end-user and have the completed form returned.
  • The ability for your business to simplify data collection by sending forms directly to users and effortlessly collecting completed forms, improving efficiency and user experience.
  • The ability to enable and disable upload attachments from Zendesk’s Admin Center.
  • The ability to customize the SDK's user interface colors from Zendesk’s Admin Center.
  • Support for 25 languages. For the full list, see localization.
  • Conversation metadata, including conversation fields and conversation tags, to gain deeper insights into customer interactions and streamline workflow processes.