Trigger Categories

Ticket trigger categories allow Zendesk admins to visually group ticket triggers and make it easier for them to organize and manage their ticket triggers. For more information, see Creating categories to organize ticket triggers in Zendesk help.

JSON format

Trigger Categories are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
created_at	string	true	false
id	string	true	false
name	string	false	false
position	integer	false	false
updated_at	string	true	false

List Ticket Trigger Categories

• GET /api/v2/trigger_categories

Returns all the ticket trigger categories in the account.

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Parameters

Name	Type	In	Required	Description
include	string	Query	false	Allowed sideloads. Allowed value of "rule_counts".
page	object	Query	false	Pagination parameters
sort	string	Query	false	Sort parameters. Allowed values are "position", "-position", "name", "-name", "created_at", "-created_at", "updated_at", or "-updated_at".

Code Samples

cURL

This example provides an example query with pagination parameters with cURL.

curl -u {email_address}/token:{api_token} -X GET \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/trigger_categories?include=&page=%7B%22after%22%3A%22eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9%22%2C%22before%22%3A%22eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9%22%2C%22size%22%3A50%7D&sort="
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/trigger_categories")
		.newBuilder()
		.addQueryParameter("include", "")
		.addQueryParameter("page", "{"after":"eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9","before":"eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9","size":50}")
		.addQueryParameter("sort", "");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

JavaScript

This example provides an example query with pagination parameters in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories?include=rule_counts&page[size]=10&page[after]=eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9", {
  "method": "GET",
  "headers": {}
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/trigger_categories',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'include': '',
    'page': '%7B%22after%22%3A%22eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9%22%2C%22before%22%3A%22eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9%22%2C%22size%22%3A50%7D',
    'sort': '',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/trigger_categories?include=&page=%7B%22after%22%3A%22eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9%22%2C%22before%22%3A%22eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9%22%2C%22size%22%3A50%7D&sort="
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/trigger_categories")
uri.query = URI.encode_www_form("include": "", "page": "{"after":"eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9","before":"eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9","size":50}", "sort": "")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "links": {
    "next": "https://{subdomain}.zendesk.com/api/v2/trigger_categories.json?include=rule_counts&page[after]=eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9&page[size]=2&sort=position",
    "prev": "https://{subdomain}.zendesk.com/api/v2/trigger_categories.json?include=rule_counts&page[before]=eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9&page[size]=2&sort=position"
  },
  "meta": {
    "after_cursor": "eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9",
    "before_cursor": "eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9",
    "has_more": true
  },
  "trigger_categories": [
    {
      "created_at": "2020-07-17T01:30:07Z",
      "id": "10001",
      "name": "Email Triggers",
      "position": 0,
      "updated_at": "2020-07-17T01:30:07Z"
    },
    {
      "created_at": "2020-07-17T01:30:07Z",
      "id": "10002",
      "name": "SMS Triggers",
      "position": 1,
      "updated_at": "2020-07-17T01:30:07Z"
    }
  ]
}

400 Bad Request

// Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidPaginationParameter",
      "title": "page[after] is not valid"
    }
  ]
}

403 Forbidden

// Status 403 Forbidden

{
  "errors": [
    {
      "code": "TriggerCategoriesNotEnabled",
      "title": "Ticket trigger categories are not enabled for your account"
    }
  ]
}

Create Ticket Trigger Category

• POST /api/v2/trigger_categories

Creates a ticket trigger category.

Example body

{
  "trigger_category": {
    "name": "All Notification Triggers",
    "position": 0
  }
}

Code Samples

cURL

This example provides an example ticket trigger category POST request with cURL.

curl -u {email_address}/token:{api_token} -X POST \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories \
  -H 'content-type: application/json' \
  -d '{
  "trigger_category": {
    "name": "Example Category",
    "position": 10
  }
}'

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://example.zendesk.com/api/v2/trigger_categories"
	method := "POST"
	payload := strings.NewReader(`{
  "trigger_category": {
    "name": "All Notification Triggers",
    "position": 0
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/trigger_categories")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"trigger_category\": {
    \"name\": \"All Notification Triggers\",
    \"position\": 0
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

JavaScript

This example provides an example ticket trigger category POST request in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories", {
  "method": "POST",
  "headers": {
    "content-type": "application/json"
  },
  "body": {
    "trigger_category": {
      "name": "Example Category",
      "position": 10
    }
  }
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "trigger_category": {
    "name": "All Notification Triggers",
    "position": 0
  }
});

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/trigger_categories',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/trigger_categories"

payload = json.loads("""{
  "trigger_category": {
    "name": "All Notification Triggers",
    "position": 0
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/trigger_categories")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
request.body = %q({
  "trigger_category": {
    "name": "All Notification Triggers",
    "position": 0
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "trigger_category": {
    "created_at": "2020-07-17T01:30:07Z",
    "id": "10001",
    "name": "All Notification Triggers",
    "position": 0,
    "updated_at": "2020-07-17T01:30:07Z"
  }
}

400 Bad Request

// Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidTriggerCategory",
      "title": "Name cannot be blank"
    }
  ]
}

403 Forbidden

// Status 403 Forbidden

{
  "errors": [
    {
      "code": "TriggerCategoriesNotEnabled",
      "title": "Ticket trigger categories are not enabled for your account"
    },
    {
      "code": "ProductLimitExceeded",
      "title": "Your account has reached the limit of 500 ticket trigger categories."
    }
  ]
}

Create Batch Job for Ticket Trigger Categories

• POST /api/v2/trigger_categories/jobs

Creates a job that performs a batch operation for the given ticket trigger categories.

Example body

{
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 0
        },
        {
          "id": "10002",
          "position": 1
        }
      ],
      "triggers": [
        {
          "active": false,
          "category_id": "10001",
          "id": "10011",
          "position": 10
        },
        {
          "active": true,
          "category_id": "10002",
          "id": "10012",
          "position": 1
        }
      ]
    }
  }
}

Code Samples

cURL

This example provides an example request for batch operating on existing ticket trigger categories with cURL.

curl -u {email_address}/token:{api_token} -X POST \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/jobs \
  -H 'content-type: application/json' \
  -d '{
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 20
        },
        {
          "id": "10002",
          "position": 21
        }
      ],
      "triggers": [
        {
          "id": "10011",
          "position": 10,
          "active": false,
          "category_id": "10001"
        },
        {
          "id": "10012",
          "position": 1,
          "active": true,
          "category_id": "10002"
        }
      ]
    }
  }
}'

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://example.zendesk.com/api/v2/trigger_categories/jobs"
	method := "POST"
	payload := strings.NewReader(`{
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 0
        },
        {
          "id": "10002",
          "position": 1
        }
      ],
      "triggers": [
        {
          "active": false,
          "category_id": "10001",
          "id": "10011",
          "position": 10
        },
        {
          "active": true,
          "category_id": "10002",
          "id": "10012",
          "position": 1
        }
      ]
    }
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/trigger_categories/jobs")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"job\": {
    \"action\": \"patch\",
    \"items\": {
      \"trigger_categories\": [
        {
          \"id\": \"10001\",
          \"position\": 0
        },
        {
          \"id\": \"10002\",
          \"position\": 1
        }
      ],
      \"triggers\": [
        {
          \"active\": false,
          \"category_id\": \"10001\",
          \"id\": \"10011\",
          \"position\": 10
        },
        {
          \"active\": true,
          \"category_id\": \"10002\",
          \"id\": \"10012\",
          \"position\": 1
        }
      ]
    }
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

JavaScript

This example provides an example request for batch operating on existing ticket trigger categories in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/jobs", {
  "method": "POST",
  "headers": {
    "content-type": "application/json"
  },
  "body": {
    "job": {
      "action": "patch",
      "items": {
        "trigger_categories": [
          {
            "id": "10001",
            "position": 20
          },
          {
            "id": "10002",
            "position": 21
          }
        ],
        "triggers": [
          {
            "id": "10011",
            "position": 10,
            "active": false,
            "category_id": "10001"
          },
          {
            "id": "10012",
            "position": 1,
            "active": true,
            "category_id": "10002"
          }
        ]
      }
    }
  }
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 0
        },
        {
          "id": "10002",
          "position": 1
        }
      ],
      "triggers": [
        {
          "active": false,
          "category_id": "10001",
          "id": "10011",
          "position": 10
        },
        {
          "active": true,
          "category_id": "10002",
          "id": "10012",
          "position": 1
        }
      ]
    }
  }
});

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/trigger_categories/jobs',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/trigger_categories/jobs"

payload = json.loads("""{
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 0
        },
        {
          "id": "10002",
          "position": 1
        }
      ],
      "triggers": [
        {
          "active": false,
          "category_id": "10001",
          "id": "10011",
          "position": 10
        },
        {
          "active": true,
          "category_id": "10002",
          "id": "10012",
          "position": 1
        }
      ]
    }
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/trigger_categories/jobs")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
request.body = %q({
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 0
        },
        {
          "id": "10002",
          "position": 1
        }
      ],
      "triggers": [
        {
          "active": false,
          "category_id": "10001",
          "id": "10011",
          "position": 10
        },
        {
          "active": true,
          "category_id": "10002",
          "id": "10012",
          "position": 1
        }
      ]
    }
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "results": {
    "trigger_categories": [
      {
        "created_at": "2020-07-18T01:24:53Z",
        "id": "10001",
        "name": "Notifications",
        "position": 0,
        "updated_at": "2020-07-20T01:30:07Z"
      },
      {
        "created_at": "2020-07-17T06:31:12Z",
        "id": "10002",
        "name": "Apply Tags",
        "position": 1,
        "updated_at": "2020-07-20T01:30:07Z"
      }
    ],
    "triggers": [
      {
        "actions": [
          {}
        ],
        "active": true,
        "conditions": {},
        "created_at": "2012-09-25T22:50:26Z",
        "description": "Notify external target",
        "id": 10012,
        "position": 1,
        "raw_title": "Notify target",
        "title": "Notify Target",
        "updated_at": "2020-07-20T01:30:07Z",
        "url": "http://{subdomain}.zendesk.com/api/v2/triggers/10012.json"
      },
      {
        "actions": [
          {}
        ],
        "active": false,
        "conditions": {},
        "created_at": "2012-09-25T22:50:26Z",
        "description": "Close and save a ticket",
        "id": 10011,
        "position": 10,
        "raw_title": "Close and Save",
        "title": "Close and Save",
        "updated_at": "2020-07-20T01:30:07Z",
        "url": "http://{subdomain}.zendesk.com/api/v2/triggers/10011.json"
      }
    ]
  },
  "status": "complete"
}

400 Bad Request

// Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidTrigger",
      "title": "category_id is not valid",
      "trigger_id": "10001"
    }
  ],
  "status": "failed"
}

Show Ticket Trigger Category

• GET /api/v2/trigger_categories/{trigger_category_id}

Returns the ticket trigger category with the specified ID.

Parameters

Name	Type	In	Required	Description
trigger_category_id	string	Path	true	The id of the ticket trigger category to retrieve

Code Samples

cURL

This example provides an example request for an existing ticket trigger category with cURL.

curl -u {email_address}/token:{api_token} -X GET \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/trigger_categories/10001"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/trigger_categories/10001")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

JavaScript

This example provides an example request for an existing ticket trigger category in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001", {
  "method": "GET",
  "headers": {}
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/trigger_categories/10001',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/trigger_categories/10001"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/trigger_categories/10001")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "trigger_category": {
    "created_at": "2020-07-17T01:30:07Z",
    "id": "10001",
    "name": "All Notification Triggers",
    "position": 0,
    "updated_at": "2020-07-17T01:30:07Z"
  }
}

404 Not Found

// Status 404 Not Found

{
  "errors": [
    {
      "code": "TriggerCategoryNotFound",
      "title": "Category can’t be found. Check the ID and try again."
    }
  ]
}

Update Ticket Trigger Category

• PATCH /api/v2/trigger_categories/{trigger_category_id}

Updates the ticket trigger category with the specified ID.

Parameters

Name	Type	In	Required	Description
trigger_category_id	string	Path	true	The id of the ticket trigger category to update

Example body

{
  "trigger_category": {
    "name": "All Notification Triggers Updated",
    "position": 10
  }
}

Code Samples

cURL

This example provides an example request for updating an existing ticket trigger category with cURL.

curl -u {email_address}/token:{api_token} -X PATCH \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001 \
  -H 'content-type: application/json' \
  -d '{
  "trigger_category": {
    "name": "Example Category Updated"
  }
}'

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://example.zendesk.com/api/v2/trigger_categories/10001"
	method := "PATCH"
	payload := strings.NewReader(`{
  "trigger_category": {
    "name": "All Notification Triggers Updated",
    "position": 10
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/trigger_categories/10001")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"trigger_category\": {
    \"name\": \"All Notification Triggers Updated\",
    \"position\": 10
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PATCH", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

JavaScript

This example provides an example request for updating an existing ticket trigger category in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001", {
  "method": "PATCH",
  "headers": {
    "content-type": "application/json"
  },
  "body": {
    "trigger_category": {
      "name": "Example Category Updated"
    }
  }
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "trigger_category": {
    "name": "All Notification Triggers Updated",
    "position": 10
  }
});

var config = {
  method: 'PATCH',
  url: 'https://example.zendesk.com/api/v2/trigger_categories/10001',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/trigger_categories/10001"

payload = json.loads("""{
  "trigger_category": {
    "name": "All Notification Triggers Updated",
    "position": 10
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PATCH",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/trigger_categories/10001")
request = Net::HTTP::Patch.new(uri, "Content-Type": "application/json")
request.body = %q({
  "trigger_category": {
    "name": "All Notification Triggers Updated",
    "position": 10
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "trigger_category": {
    "created_at": "2020-07-17T01:30:07Z",
    "id": "10001",
    "name": "All Notification Triggers Updated",
    "position": 10,
    "updated_at": "2020-07-18T05:23:32Z"
  }
}

400 Bad Request

// Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidTriggerCategory",
      "title": "Name cannot be blank"
    }
  ]
}

404 Not Found

// Status 404 Not Found

{
  "errors": [
    {
      "code": "TriggerCategoryNotFound",
      "title": "Category can’t be found. Check the ID and try again."
    }
  ]
}

Delete Ticket Trigger Category

• DELETE /api/v2/trigger_categories/{trigger_category_id}

Deletes the ticket trigger category with the specified ID.

Parameters

Name	Type	In	Required	Description
trigger_category_id	string	Path	true	The id of the ticket trigger category to delete

Code Samples

cURL

This example provides an example request for deleting an existing ticket trigger category with cURL.

curl -u {email_address}/token:{api_token} -X DELETE \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/trigger_categories/10001"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/trigger_categories/10001")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

JavaScript

This example provides an example request for deleting an existing ticket trigger category in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001", {
  "method": "DELETE",
  "headers": {}
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://example.zendesk.com/api/v2/trigger_categories/10001',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/trigger_categories/10001"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/trigger_categories/10001")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null

400 Bad Request

// Status 400 Bad Request

{
  "errors": [
    {
      "code": "TriggerCategoryNotEmpty",
      "title": "A category with active ticket triggers cannot be deleted."
    }
  ]
}

404 Not Found

// Status 404 Not Found

{
  "errors": [
    {
      "code": "TriggerCategoryNotFound",
      "title": "Category can’t be found. Check the ID and try again."
    }
  ]
}