Trigger Categories

Trigger categories allow Zendesk admins to visually group triggers and make it easier for them to organize and manage their triggers. For more information, see Creating categories to organize triggers in Zendesk help.

JSON Format

Trigger Categories are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
created_at	string	true	false
id	string	true	false
name	string	false	false
position	integer	false	false
updated_at	string	true	false

List Trigger Categories

• GET /api/v2/trigger_categories

Returns all the trigger categories in the account.

Parameters

Name	Type	In	Required	Description
include	string	Query	false	Allowed sideloads. Allowed value of "rule_counts".
page	object	Query	false	Pagination parameters
sort	string	Query	false	Sort parameters. Allowed values are "position", "-position", "name", "-name", "created_at", "-created_at", "updated_at", or "-updated_at".

Using cURL

This example provides an example query with pagination parameters with cURL.

curl -u {email}:{password} -X GET \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories

Using JavaScript

This example provides an example query with pagination parameters in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories?include=rule_counts&page[size]=10&page[after]=eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9", {
  "method": "GET",
  "headers": {}
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Example Response(s)

200 OK

Status 200 OK

{
  "links": {
    "next": "https://{subdomain}.zendesk.com/api/v2/trigger_categories.json?include=rule_counts&page[after]=eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9&page[size]=2&sort=position",
    "prev": "https://{subdomain}.zendesk.com/api/v2/trigger_categories.json?include=rule_counts&page[before]=eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9&page[size]=2&sort=position"
  },
  "meta": {
    "after_cursor": "eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9",
    "before_cursor": "eyJvIjoiLXNjb3JlLGlkIiwidiI6ImFRSUFBQUFBQUFBQWFRMHBJUUVBQUFBQSJ9",
    "has_more": true
  },
  "trigger_categories": [
    {
      "created_at": "2020-07-17T01:30:07Z",
      "id": "10001",
      "name": "Email Triggers",
      "position": 0,
      "updated_at": "2020-07-17T01:30:07Z"
    },
    {
      "created_at": "2020-07-17T01:30:07Z",
      "id": "10002",
      "name": "SMS Triggers",
      "position": 1,
      "updated_at": "2020-07-17T01:30:07Z"
    }
  ]
}

400 Bad Request

Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidPaginationParameter",
      "title": "page[after] is not valid"
    }
  ]
}

403 Forbidden

Status 403 Forbidden

{
  "errors": [
    {
      "code": "TriggerCategoriesNotEnabled",
      "title": "Trigger categories are not enabled for your account"
    }
  ]
}

Create Trigger Category

• POST /api/v2/trigger_categories

Creates a trigger category.

Example Body

{
  "trigger_category": {
    "name": "All Notification Triggers",
    "position": 0
  }
}

Using cURL

This example provides an example trigger category POST request with cURL.

curl -u {email}:{password} -X POST \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories \
  -H 'content-type: application/json' \
  -d '{
  "trigger_category": {
    "name": "Example Category",
    "position": 10
  }
}'

Using JavaScript

This example provides an example trigger category POST request in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories", {
  "method": "POST",
  "headers": {
    "content-type": "application/json"
  },
  "body": {
    "trigger_category": {
      "name": "Example Category",
      "position": 10
    }
  }
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Example Response(s)

200 OK

Status 200 OK

{
  "trigger_category": {
    "created_at": "2020-07-17T01:30:07Z",
    "id": "10001",
    "name": "All Notification Triggers",
    "position": 0,
    "updated_at": "2020-07-17T01:30:07Z"
  }
}

400 Bad Request

Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidTriggerCategory",
      "title": "Name cannot be blank"
    }
  ]
}

403 Forbidden

Status 403 Forbidden

{
  "errors": [
    {
      "code": "TriggerCategoriesNotEnabled",
      "title": "Trigger categories are not enabled for your account"
    },
    {
      "code": "ProductLimitExceeded",
      "title": "Your account has reached the limit of 500 trigger categories."
    }
  ]
}

Create Batch Job for Trigger Categories

• POST /api/v2/trigger_categories/jobs

Creates a job that performs a batch operation for the given trigger categories.

Example Body

{
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 0
        },
        {
          "id": "10002",
          "position": 1
        }
      ],
      "triggers": [
        {
          "active": false,
          "category_id": "10001",
          "id": "10011",
          "position": 10
        },
        {
          "active": true,
          "category_id": "10002",
          "id": "10012",
          "position": 1
        }
      ]
    }
  }
}

Using cURL

This example provides an example request for batch operating on existing trigger categories with cURL.

curl -u {email}:{password} -X POST \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/jobs \
  -H 'content-type: application/json' \
  -d '{
  "job": {
    "action": "patch",
    "items": {
      "trigger_categories": [
        {
          "id": "10001",
          "position": 20
        },
        {
          "id": "10002",
          "position": 21
        }
      ],
      "triggers": [
        {
          "id": "10011",
          "position": 10,
          "active": false,
          "category_id": "10001"
        },
        {
          "id": "10012",
          "position": 1,
          "active": true,
          "category_id": "10002"
        }
      ]
    }
  }
}'

Using JavaScript

This example provides an example request for batch operating on existing trigger categories in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/jobs", {
  "method": "POST",
  "headers": {
    "content-type": "application/json"
  },
  "body": {
    "job": {
      "action": "patch",
      "items": {
        "trigger_categories": [
          {
            "id": "10001",
            "position": 20
          },
          {
            "id": "10002",
            "position": 21
          }
        ],
        "triggers": [
          {
            "id": "10011",
            "position": 10,
            "active": false,
            "category_id": "10001"
          },
          {
            "id": "10012",
            "position": 1,
            "active": true,
            "category_id": "10002"
          }
        ]
      }
    }
  }
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Example Response(s)

200 OK

Status 200 OK

{
  "results": {
    "trigger_categories": [
      {
        "created_at": "2020-07-18T01:24:53Z",
        "id": "10001",
        "name": "Notifications",
        "position": 0,
        "updated_at": "2020-07-20T01:30:07Z"
      },
      {
        "created_at": "2020-07-17T06:31:12Z",
        "id": "10002",
        "name": "Apply Tags",
        "position": 1,
        "updated_at": "2020-07-20T01:30:07Z"
      }
    ],
    "triggers": [
      {
        "actions": [
          {}
        ],
        "active": true,
        "conditions": {},
        "created_at": "2012-09-25T22:50:26Z",
        "description": "Notify external target",
        "id": 10012,
        "position": 1,
        "raw_title": "Notify target",
        "title": "Notify Target",
        "updated_at": "2020-07-20T01:30:07Z",
        "url": "http://{subdomain}.zendesk.com/api/v2/triggers/10012.json"
      },
      {
        "actions": [
          {}
        ],
        "active": false,
        "conditions": {},
        "created_at": "2012-09-25T22:50:26Z",
        "description": "Close and save a ticket",
        "id": 10011,
        "position": 10,
        "raw_title": "Close and Save",
        "title": "Close and Save",
        "updated_at": "2020-07-20T01:30:07Z",
        "url": "http://{subdomain}.zendesk.com/api/v2/triggers/10011.json"
      }
    ]
  },
  "status": "complete"
}

400 Bad Request

Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidTrigger",
      "title": "category_id is not valid",
      "trigger_id": "10001"
    }
  ],
  "status": "failed"
}

Show Trigger Category

• GET /api/v2/trigger_categories/{trigger_category_id}

Returns the trigger category with the specified ID.

Parameters

Name	Type	In	Required	Description
trigger_category_id	string	Path	true	The id of the trigger category to retrieve

Using cURL

This example provides an example request for an existing trigger category with cURL.

curl -u {email}:{password} -X GET \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001

Using JavaScript

This example provides an example request for an existing trigger category in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001", {
  "method": "GET",
  "headers": {}
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Example Response(s)

200 OK

Status 200 OK

{
  "trigger_category": {
    "created_at": "2020-07-17T01:30:07Z",
    "id": "10001",
    "name": "All Notification Triggers",
    "position": 0,
    "updated_at": "2020-07-17T01:30:07Z"
  }
}

404 Not Found

Status 404 Not Found

{
  "errors": [
    {
      "code": "TriggerCategoryNotFound",
      "title": "Category can’t be found. Check the ID and try again."
    }
  ]
}

Update Trigger Category

• PATCH /api/v2/trigger_categories/{trigger_category_id}

Updates the trigger category with the specified ID.

Parameters

Name	Type	In	Required	Description
trigger_category_id	string	Path	true	The id of the trigger category to update

Example Body

{
  "trigger_category": {
    "name": "All Notification Triggers Updated",
    "position": 10
  }
}

Using cURL

This example provides an example request for updating an existing trigger category with cURL.

curl -u {email}:{password} -X PATCH \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001 \
  -H 'content-type: application/json' \
  -d '{
  "trigger_category": {
    "name": "Example Category Updated"
  }
}'

Using JavaScript

This example provides an example request for updating an existing trigger category in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001", {
  "method": "PATCH",
  "headers": {
    "content-type": "application/json"
  },
  "body": {
    "trigger_category": {
      "name": "Example Category Updated"
    }
  }
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Example Response(s)

200 OK

Status 200 OK

{
  "trigger_category": {
    "created_at": "2020-07-17T01:30:07Z",
    "id": "10001",
    "name": "All Notification Triggers Updated",
    "position": 10,
    "updated_at": "2020-07-18T05:23:32Z"
  }
}

400 Bad Request

Status 400 Bad Request

{
  "errors": [
    {
      "code": "InvalidTriggerCategory",
      "title": "Name cannot be blank"
    }
  ]
}

404 Not Found

Status 404 Not Found

{
  "errors": [
    {
      "code": "TriggerCategoryNotFound",
      "title": "Category can’t be found. Check the ID and try again."
    }
  ]
}

Delete Trigger Category

• DELETE /api/v2/trigger_categories/{trigger_category_id}

Deletes the trigger category with the specified ID.

Parameters

Name	Type	In	Required	Description
trigger_category_id	string	Path	true	The id of the trigger category to delete

Using cURL

This example provides an example request for deleting an existing trigger category with cURL.

curl -u {email}:{password} -X DELETE \
  --url https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001

Using JavaScript

This example provides an example request for deleting an existing trigger category in JavaScript.

fetch("https://{subdomain}.zendesk.com/api/v2/trigger_categories/10001", {
  "method": "DELETE",
  "headers": {}
})
.then(response => {
  // do stuff with successful response
})
.catch(err => {
  // do stuff with failed response
});

Example Response(s)

204 No Content

Status 204 No Content

400 Bad Request

Status 400 Bad Request

{
  "errors": [
    {
      "code": "TriggerCategoryNotEmpty",
      "title": "A category with active triggers cannot be deleted."
    }
  ]
}

404 Not Found

Status 404 Not Found

{
  "errors": [
    {
      "code": "TriggerCategoryNotFound",
      "title": "Category can’t be found. Check the ID and try again."
    }
  ]
}