Triggers

A ticket trigger consists of one or more actions performed when a ticket is created or updated. The actions are performed only if certain conditions are met. For example, a ticket trigger can notify the customer when an agent changes the status of a ticket to Solved.

Ticket triggers also may depend on one or more conditions being met.

For more information on conditions and actions, see the following Help Center articles:

• Support API: Conditions reference
• Support API: Actions reference

All your ticket triggers are checked from first to last each time a ticket is created or updated. The order of ticket triggers is important because the actions of one ticket trigger may affect another trigger. New ticket triggers are added in last place by default.

For more information, see Creating ticket triggers for automatic ticket updates and notifications .

Note: This endpoints described on this page apply only to ticket triggers. For object trigger API documentation, see Object Triggers.

JSON format

Triggers are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
actions	array	false	true	An array of actions describing what the ticket trigger will do. See Actions reference
active	boolean	false	false	Whether the ticket trigger is active
category_id	string	false	false	The ID of the category the ticket trigger belongs to
conditions	object	false	true	An object that describes the circumstances under which the trigger performs its actions. See Conditions reference
created_at	string	true	false	The time the ticket trigger was created
default	boolean	true	false	If true, the ticket trigger is a standard trigger
description	string	false	false	The description of the ticket trigger
id	integer	true	false	Automatically assigned when created
position	integer	false	false	Position of the ticket trigger, determines the order they will execute in
raw_title	string	false	false	The raw format of the title of the ticket trigger
title	string	false	true	The title of the ticket trigger
updated_at	string	true	false	The time of the last update of the ticket trigger
url	string	true	false	The url of the ticket trigger

Example

{
  "actions": [
    {}
  ],
  "active": true,
  "category_id": "10026",
  "conditions": {},
  "created_at": "2012-09-25T22:50:26Z",
  "default": false,
  "description": "Close and save a ticket",
  "id": 25,
  "position": 8,
  "raw_title": "Close and Save",
  "title": "Close and Save",
  "updated_at": "2012-09-25T22:50:26Z",
  "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
}

List Ticket Triggers

• GET /api/v2/triggers

Lists all ticket triggers for the current account.

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

• Agents

Sideloads

The following sideloads are supported. The usage sideloads are only supported on the Support Professional or Suite Growth plan or above.

Name	Will sideload
app_installation	The app installation that requires each trigger, if present
permissions	The permissions for each trigger
usage_1h	The number of times each trigger has been used in the past hour
usage_24h	The number of times each trigger has been used in the past day
usage_7d	The number of times each trigger has been used in the past week
usage_30d	The number of times each trigger has been used in the past thirty days

Parameters

Name	Type	In	Required	Description
active	boolean	Query	false	Filter by active triggers if true or inactive triggers if false
category_id	string	Query	false	Filter triggers by category ID
sort	string	Query	false	Cursor-based pagination only. Possible values are "alphabetical", "created_at", "updated_at", or "position".
sort_by	string	Query	false	Offset pagination only. Possible values are "alphabetical", "created_at", "updated_at", "usage_1h", "usage_24h", or "usage_7d". Defaults to "position"
sort_order	string	Query	false	One of "asc" or "desc". Defaults to "asc" for alphabetical and position sort, "desc" for all others

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers?active=true&category_id=10026&sort=position&sort_by=position&sort_order=desc"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers")
		.newBuilder()
		.addQueryParameter("active", "true")
		.addQueryParameter("category_id", "10026")
		.addQueryParameter("sort", "position")
		.addQueryParameter("sort_by", "position")
		.addQueryParameter("sort_order", "desc");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/triggers',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'active': 'true',
    'category_id': '10026',
    'sort': 'position',
    'sort_by': 'position',
    'sort_order': 'desc',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers?active=true&category_id=10026&sort=position&sort_by=position&sort_order=desc"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers")
uri.query = URI.encode_www_form("active": "true", "category_id": "10026", "sort": "position", "sort_by": "position", "sort_order": "desc")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 2,
  "next_page": null,
  "previous_page": null,
  "triggers": [
    {
      "actions": [],
      "active": true,
      "conditions": {},
      "created_at": "2012-09-25T22:50:26Z",
      "description": "Close and save a ticket",
      "id": 25,
      "position": 8,
      "raw_title": "Close and Save",
      "title": "Close and Save",
      "updated_at": "2012-09-25T22:50:26Z",
      "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
    },
    {
      "actions": [],
      "active": false,
      "conditions": {
        "all": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          },
          {
            "field": "assignee_id",
            "operator": "is",
            "value": "296220096"
          }
        ],
        "any": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          },
          {
            "field": "custom_status_id",
            "operator": "includes",
            "value": [
              "1",
              "2"
            ]
          }
        ]
      },
      "created_at": "2012-09-25T22:50:26Z",
      "description": "Assign a ticket with a priority tag",
      "id": 26,
      "position": 9,
      "raw_title": "{{dc.assign_priority_tag}}",
      "title": "Assign priority tag",
      "updated_at": "2012-09-25T22:50:26Z",
      "url": "http://{subdomain}.zendesk.com/api/v2/triggers/26.json"
    }
  ]
}

List Active Ticket Triggers

• GET /api/v2/triggers/active

Lists all active ticket triggers.

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

• Agents

Sideloads

The following sideloads are supported:

Name	Will sideload
app_installation	The app installation that requires each ticket trigger, if present
permissions	The permissions for each trigger
usage_1h	The number of times each ticket trigger has been used in the past hour
usage_24h	The number of times each ticket trigger has been used in the past day
usage_7d	The number of times each ticket trigger has been used in the past week
usage_30d	The number of times each ticket trigger has been used in the past thirty days

Parameters

Name	Type	In	Required	Description
category_id	string	Query	false	Filter triggers by category ID
sort	string	Query	false	Cursor-based pagination only. Possible values are "alphabetical", "created_at", "updated_at", or "position".
sort_by	string	Query	false	Offset pagination only. Possible values are "alphabetical", "created_at", "updated_at", "usage_1h", "usage_24h", or "usage_7d". Defaults to "position"
sort_order	string	Query	false	One of "asc" or "desc". Defaults to "asc" for alphabetical and position sort, "desc" for all others

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/active.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/active?category_id=10026&sort=position&sort_by=position&sort_order=desc"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/active")
		.newBuilder()
		.addQueryParameter("category_id", "10026")
		.addQueryParameter("sort", "position")
		.addQueryParameter("sort_by", "position")
		.addQueryParameter("sort_order", "desc");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/triggers/active',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'category_id': '10026',
    'sort': 'position',
    'sort_by': 'position',
    'sort_order': 'desc',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/active?category_id=10026&sort=position&sort_by=position&sort_order=desc"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/active")
uri.query = URI.encode_www_form("category_id": "10026", "sort": "position", "sort_by": "position", "sort_order": "desc")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 2,
  "next_page": null,
  "previous_page": null,
  "triggers": [
    {
      "actions": [],
      "active": true,
      "conditions": {},
      "created_at": "2012-09-25T22:50:26Z",
      "description": "Close and save a ticket",
      "id": 25,
      "position": 8,
      "raw_title": "Close and Save",
      "title": "Close and Save",
      "updated_at": "2012-09-25T22:50:26Z",
      "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
    },
    {
      "actions": [],
      "active": true,
      "conditions": {
        "all": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          },
          {
            "field": "assignee_id",
            "operator": "is",
            "value": "296220096"
          }
        ],
        "any": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          }
        ]
      },
      "created_at": "2012-09-25T22:50:26Z",
      "description": "Assign a ticket with a priority tag",
      "id": 26,
      "position": 9,
      "raw_title": "{{dc.assign_priority_tag}}",
      "title": "Assign priority tag",
      "updated_at": "2012-09-25T22:50:26Z",
      "url": "http://{subdomain}.zendesk.com/api/v2/triggers/26.json"
    }
  ]
}

Search Ticket Triggers

• GET /api/v2/triggers/search?query={query}

Pagination

• Offset pagination only

See Using Offset Pagination.

Allowed For

• Agents

Sideloads

The following sideloads are supported. For more information, see Side-loading.

Name	Will sideload
app_installation	The app installation that requires each ticket trigger, if present
permissions	The permissions for each ticket trigger
usage_1h	The number of times each ticket trigger has been used in the past hour
usage_24h	The number of times each ticket trigger has been used in the past day
usage_7d	The number of times each ticket trigger has been used in the past week
usage_30d	The number of times each ticket trigger has been used in the past thirty days

Filter

Use the filter query parameter to filter a ticket trigger search by one or more attributes. For example, the following filter argument filters ticket triggers by the description attribute:

{
  "json": {
    "description": "Close a ticket"
  }
}

Parameters

Name	Type	In	Required	Description
active	boolean	Query	false	Filter by active triggers if true or inactive triggers if false
filter	object	Query	false	Trigger attribute filters for the search. See Filter
include	string	Query	false	A sideload to include in the response. See Sideloads
query	string	Query	true	Query string used to find all triggers with matching title
sort	string	Query	false	Cursor-based pagination only. Possible values are "alphabetical", "created_at", "updated_at", or "position".
sort_by	string	Query	false	Offset pagination only. Possible values are "alphabetical", "created_at", "updated_at", "usage_1h", "usage_24h", or "usage_7d". Defaults to "position"
sort_order	string	Query	false	One of "asc" or "desc". Defaults to "asc" for alphabetical and position sort, "desc" for all others

Code Samples

curl

# With `query`:
curl https://{subdomain}.zendesk.com/api/v2/triggers/search.json?query=close \
  -v -u {email_address}/token:{api_token}

# With `filter`:
curl https://{subdomain}.zendesk.com/api/v2/triggers/search.json \
  -G --data-urlencode 'filter={"json":{"description":"Close a ticket"}}' \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/search?active=true&filter=&include=usage_24h&query=important_trigger&sort=position&sort_by=position&sort_order=desc"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/search")
		.newBuilder()
		.addQueryParameter("active", "true")
		.addQueryParameter("filter", "")
		.addQueryParameter("include", "usage_24h")
		.addQueryParameter("query", "important_trigger")
		.addQueryParameter("sort", "position")
		.addQueryParameter("sort_by", "position")
		.addQueryParameter("sort_order", "desc");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/triggers/search',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'active': 'true',
    'filter': '',
    'include': 'usage_24h',
    'query': 'important_trigger',
    'sort': 'position',
    'sort_by': 'position',
    'sort_order': 'desc',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/search?active=true&filter=&include=usage_24h&query=important_trigger&sort=position&sort_by=position&sort_order=desc"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/search")
uri.query = URI.encode_www_form("active": "true", "filter": "", "include": "usage_24h", "query": "important_trigger", "sort": "position", "sort_by": "position", "sort_order": "desc")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 2,
  "next_page": null,
  "previous_page": null,
  "triggers": [
    {
      "actions": [],
      "active": true,
      "conditions": {
        "all": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          },
          {
            "field": "assignee_id",
            "operator": "is",
            "value": "296220096"
          }
        ],
        "any": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          }
        ]
      },
      "created_at": "2012-09-25T22:50:26Z",
      "description": "Close and save a ticket",
      "id": 25,
      "position": 9,
      "raw_title": "Close and Save",
      "title": "Close and Save",
      "updated_at": "2012-09-25T22:50:26Z"
    },
    {
      "actions": [],
      "active": true,
      "conditions": {},
      "created_at": "2012-09-25T22:50:26Z",
      "id": 28,
      "position": 9,
      "raw_title": "{{dc.close_and_redirect}}",
      "title": "Close and redirect to topics",
      "updated_at": "2012-09-25T22:50:26Z"
    }
  ]
}

Show Ticket Trigger

• GET /api/v2/triggers/{trigger_id}

Allowed For

• Agents

The Via Type value is a number instead of a text string. See Via types reference for the keys.

Parameters

Name	Type	In	Required	Description
trigger_id	integer	Path	true	The ID of the trigger

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/198"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/198")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/triggers/198',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/198"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/198")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "trigger": {
    "actions": [],
    "active": true,
    "category_id": "10026",
    "conditions": {},
    "created_at": "2012-09-25T22:50:26Z",
    "description": "Close and save a ticket",
    "id": 25,
    "position": 8,
    "raw_title": "Close and Save",
    "title": "Close and Save",
    "updated_at": "2012-09-25T22:50:26Z",
    "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
  }
}

List Ticket Trigger Action and Condition Definitions

• GET /api/v2/triggers/definitions

Returns the definitions of the actions a ticket trigger can perform and the definitions of the conditions under which a ticket trigger can execute. The definition of the action includes a title ("Status"), a type ("list"), and possible values. The definition of the condition includes the same fields as well as the possible operators.

For a list of supported actions, see the Actions reference For a list of supported conditions, see the Conditions reference

Allowed For

• Agents

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/definitions.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/definitions"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/definitions")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/triggers/definitions',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/definitions"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/definitions")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "definitions": {
    "actions": [
      {
        "group": "ticket",
        "nullable": false,
        "repeatable": false,
        "subject": "status",
        "title": "Status",
        "type": "list",
        "values": [
          {
            "enabled": true,
            "title": "Open",
            "value": "open"
          },
          {
            "enabled": true,
            "title": "Pending",
            "value": "pending"
          },
          {
            "enabled": true,
            "title": "Solved",
            "value": "solved"
          },
          {
            "enabled": true,
            "title": "Closed",
            "value": "closed"
          }
        ]
      }
    ],
    "conditions_all": [
      {
        "group": "ticket",
        "nullable": false,
        "operators": [
          {
            "terminal": false,
            "title": "Is",
            "value": "is"
          },
          {
            "terminal": false,
            "title": "Is not",
            "value": "is_not"
          },
          {
            "terminal": false,
            "title": "Less than",
            "value": "less_than"
          },
          {
            "terminal": false,
            "title": "Greater than",
            "value": "greater_than"
          },
          {
            "terminal": true,
            "title": "Changed",
            "value": "changed"
          },
          {
            "terminal": false,
            "title": "Changed to",
            "value": "value"
          },
          {
            "terminal": false,
            "title": "Changed from",
            "value": "value_previous"
          },
          {
            "terminal": true,
            "title": "Not changed",
            "value": "not_changed"
          },
          {
            "terminal": false,
            "title": "Not changed to",
            "value": "not_value"
          },
          {
            "terminal": false,
            "title": "Not changed from",
            "value": "not_value_previous"
          }
        ],
        "repeatable": false,
        "subject": "status",
        "title": "Status",
        "type": "list",
        "values": [
          {
            "enabled": true,
            "title": "New",
            "value": "new"
          },
          {
            "enabled": true,
            "title": "Open",
            "value": "open"
          },
          {
            "enabled": true,
            "title": "Pending",
            "value": "pending"
          },
          {
            "enabled": true,
            "title": "Solved",
            "value": "solved"
          },
          {
            "enabled": true,
            "title": "Closed",
            "value": "closed"
          }
        ]
      }
    ],
    "conditions_any": [
      {
        "group": "ticket",
        "nullable": true,
        "operators": [
          {
            "terminal": true,
            "title": "Present",
            "value": "present"
          },
          {
            "terminal": true,
            "title": "Not present",
            "value": "not_present"
          }
        ],
        "repeatable": false,
        "subject": "custom_fields_20513432",
        "title": "Happy Gilmore",
        "type": "list"
      },
      {
        "group": "ticket",
        "nullable": true,
        "operators": [
          {
            "terminal": true,
            "title": "Present",
            "value": "present"
          },
          {
            "terminal": true,
            "title": "Not present",
            "value": "not_present"
          }
        ],
        "repeatable": false,
        "subject": "custom_fields_86492341",
        "title": "total_time_field",
        "type": "list"
      }
    ]
  }
}

List Ticket Trigger Revisions

• GET /api/v2/triggers/{trigger_id}/revisions

List the revisions associated with a ticket trigger. Ticket trigger revision history is only available on Enterprise plans.

Allowed For

• Agents

Sideloads

The following sideloads are supported:

Name	Will sideload
users	The user that authored each revision

Pagination

This endpoint uses cursor-based pagination. The records are ordered in descending order by the created_at timestamp, then by id on duplicate created_at values.

The cursor parameter is a non-human-readable argument you can use to move forward or backward in time.

Each JSON response will contain the following attributes to help you get more results:

• after_url requests more recent results
• before_url requests older results
• after_cursor is the cursor to build the request yourself
• before_cursor is the cursor to build the request yourself

The properties are null if no more records are available.

You can request a maximum of 1000 records using the limit parameter. If no limit parameter is supplied, it will default to 1,000.

Parameters

Name	Type	In	Required	Description
trigger_id	integer	Path	true	The ID of the trigger

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}/revisions.json?limit=20 \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/198/revisions"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/198/revisions")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/triggers/198/revisions',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/198/revisions"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/198/revisions")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "after_cursor": "MTUwMTYwNzUyMi4wfHwxMzQ3NTMxNjcxfA==",
  "after_url": "https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}/revisions.json?cursor=MTUwMTYwNzUyMi4wfHwxMzQ3NTMxNjcxfA%3D%3D&limit=20",
  "before_cursor": "fDE1MDE1NzUxMjIuMHx8MTM0NzM0MzAxMQ==",
  "before_url": "https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}/revisions.json?cursor=fDE1MDE1NzUxMjIuMHx8MTM0NzM0MzAxMQ%3D%3D&limit=20",
  "count": 1,
  "trigger_revisions": [
    {
      "author_id": 2,
      "created_at": "2016-08-15T16:04:06Z",
      "diff": {
        "actions": [],
        "active": [],
        "conditions": {},
        "description": [],
        "source_id": 1,
        "target_id": 2,
        "title": []
      },
      "id": 100,
      "snapshot": {
        "actions": [
          {
            "field": "notification_target",
            "value": [
              "510312",
              "{}"
            ]
          }
        ],
        "active": true,
        "conditions": {
          "all": [],
          "any": [
            {
              "field": "current_tags",
              "operator": "includes",
              "value": "fire_bulk_1"
            }
          ]
        },
        "description": "Notifies requester that a comment was updated",
        "title": "Notify requester of comment update"
      },
      "url": "https://{subdomain}.zendesk.com/api/v2/trigger/123/revisions/100.json"
    }
  ]
}

Show Ticket Trigger Revision

• GET /api/v2/triggers/{trigger_id}/revisions/{trigger_revision_id}

Fetches a revision associated with a ticket trigger. Ticket trigger revision history is only available on Enterprise plans.

Allowed For

• Agents

Sideloads

The following sideloads are supported:

Name	Will sideload
users	The user that authored each revision

Parameters

Name	Type	In	Required	Description
trigger_id	integer	Path	true	The ID of the trigger
trigger_revision_id	integer	Path	true	The ID of the revision for a particular trigger

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}/revisions/{trigger_revision_id}.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/198/revisions/1"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/198/revisions/1")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/triggers/198/revisions/1',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/198/revisions/1"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/198/revisions/1")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "trigger_revision": {
    "author_id": 3343,
    "created_at": "2020-05-28T06:41:43Z",
    "id": 1,
    "snapshot": {
      "actions": [
        {
          "field": "notification_target",
          "value": [
            "510312",
            "{}"
          ]
        }
      ],
      "active": true,
      "conditions": {
        "all": [],
        "any": [
          {
            "field": "current_tags",
            "operator": "includes",
            "value": "fire_bulk_1"
          }
        ]
      },
      "description": null,
      "title": "bulk_test_trigger_1"
    },
    "url": "https://example.zendesk.com/api/v2/triggers/261303831/revisions/1.json"
  }
}

Create Trigger

• POST /api/v2/triggers

Allowed For

• Agents

Example body

{
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
}

Code Samples

curl

curl -u {email_address}/token:{api_token} https://{subdomain}.zendesk.com/api/v2/triggers.json \
  -H "Content-Type: application/json" -X POST -d \
  '{"trigger": {"title": "Roger Wilco", "conditions": {"all": [{ "field": "status", \
  "operator": "is", "value": "open" }, { "field": "priority", \
  "operator": "less_than", "value": "high" }]}, \
  "actions": [{ "field": "group_id", "value": "20455932" }],
  "category_id": "10026"}}'

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers"
	method := "POST"
	payload := strings.NewReader(`{
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"trigger\": {
    \"actions\": [
      {
        \"field\": \"group_id\",
        \"value\": \"20455932\"
      }
    ],
    \"category_id\": \"10026\",
    \"conditions\": {
      \"all\": [
        {
          \"field\": \"status\",
          \"operator\": \"is\",
          \"value\": \"open\"
        },
        {
          \"field\": \"priority\",
          \"operator\": \"less_than\",
          \"value\": \"high\"
        }
      ]
    },
    \"title\": \"Roger Wilco\"
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
});

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/triggers',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers"

payload = json.loads("""{
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
request.body = %q({
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "trigger": {
    "actions": [],
    "active": true,
    "category_id": "10026",
    "conditions": {},
    "created_at": "2012-09-25T22:50:26Z",
    "description": "Close and save a ticket",
    "id": 25,
    "position": 8,
    "raw_title": "Close and Save",
    "title": "Close and Save",
    "updated_at": "2012-09-25T22:50:26Z",
    "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
  }
}

Update Ticket Trigger

• PUT /api/v2/triggers/{trigger_id}

Allowed For

• Agents

Note

Updating a condition or action updates both the conditions and actions arrays, clearing all existing values of both arrays. Include all your conditions and actions when updating any condition or action.

Parameters

Name	Type	In	Required	Description
trigger_id	integer	Path	true	The ID of the trigger

Example body

{
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
}

Code Samples

curl

curl -v -u {email_address}/token:{api_token} https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}.json \
  -H "Content-Type: application/json" -X PUT -d '{"trigger": {"title": "Roger Wilco II", "category_id": "10026"}}'

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/198"
	method := "PUT"
	payload := strings.NewReader(`{
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/198")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"trigger\": {
    \"actions\": [
      {
        \"field\": \"group_id\",
        \"value\": \"20455932\"
      }
    ],
    \"category_id\": \"10026\",
    \"conditions\": {
      \"all\": [
        {
          \"field\": \"status\",
          \"operator\": \"is\",
          \"value\": \"open\"
        },
        {
          \"field\": \"priority\",
          \"operator\": \"less_than\",
          \"value\": \"high\"
        }
      ]
    },
    \"title\": \"Roger Wilco\"
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
});

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/triggers/198',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/198"

payload = json.loads("""{
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/198")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
request.body = %q({
  "trigger": {
    "actions": [
      {
        "field": "group_id",
        "value": "20455932"
      }
    ],
    "category_id": "10026",
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "open"
        },
        {
          "field": "priority",
          "operator": "less_than",
          "value": "high"
        }
      ]
    },
    "title": "Roger Wilco"
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "trigger": {
    "actions": [],
    "active": true,
    "category_id": "10026",
    "conditions": {},
    "created_at": "2012-09-25T22:50:26Z",
    "description": "Close and save a ticket",
    "id": 25,
    "position": 8,
    "raw_title": "Close and Save",
    "title": "Close and Save",
    "updated_at": "2012-09-25T22:50:26Z",
    "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
  }
}

Update Many Ticket Triggers

• PUT /api/v2/triggers/update_many

Updates the position or the active status of multiple ticket triggers. Any additional properties are ignored.

Allowed For

• Agents

Request Parameters

The PUT request expects a triggers object that lists the ticket triggers to update.

Each ticket trigger may have the following properties:

Name	Mandatory	Description
id	yes	The ID of the ticket trigger to update
position	no	The new position of the ticket trigger
active	no	The active status of the ticket trigger (true or false)
category_id	no	The ID of the new category the ticket trigger is to be moved to

Example Request

{
  "triggers": [
    {"id": 25, "position": 3},
    {"id": 23, "position": 5},
    {"id": 27, "position": 9},
    {"id": 22, "position": 7}
  ]
}

Example body

{
  "triggers": [
    {
      "id": 25,
      "position": 5
    },
    {
      "active": false,
      "id": 26
    },
    {
      "category_id": "10027",
      "id": 27
    }
  ]
}

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/update_many.json \
  -v -u {email_address}/token:{api_token} -H "Content-Type: application/json" \
  -X PUT -d '{"triggers": [{"id": 26, "position": 8}, {"id": 25, "position": 15}]}'

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/update_many"
	method := "PUT"
	payload := strings.NewReader(`{
  "triggers": [
    {
      "id": 25,
      "position": 5
    },
    {
      "active": false,
      "id": 26
    },
    {
      "category_id": "10027",
      "id": 27
    }
  ]
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/update_many")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"triggers\": [
    {
      \"id\": 25,
      \"position\": 5
    },
    {
      \"active\": false,
      \"id\": 26
    },
    {
      \"category_id\": \"10027\",
      \"id\": 27
    }
  ]
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "triggers": [
    {
      "id": 25,
      "position": 5
    },
    {
      "active": false,
      "id": 26
    },
    {
      "category_id": "10027",
      "id": 27
    }
  ]
});

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/triggers/update_many',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/update_many"

payload = json.loads("""{
  "triggers": [
    {
      "id": 25,
      "position": 5
    },
    {
      "active": false,
      "id": 26
    },
    {
      "category_id": "10027",
      "id": 27
    }
  ]
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/update_many")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
request.body = %q({
  "triggers": [
    {
      "id": 25,
      "position": 5
    },
    {
      "active": false,
      "id": 26
    },
    {
      "category_id": "10027",
      "id": 27
    }
  ]
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 2,
  "next_page": null,
  "previous_page": null,
  "triggers": [
    {
      "actions": [],
      "active": true,
      "conditions": {},
      "created_at": "2012-09-25T22:50:26Z",
      "description": "Close and save a ticket",
      "id": 25,
      "position": 8,
      "raw_title": "Close and Save",
      "title": "Close and Save",
      "updated_at": "2012-09-25T22:50:26Z",
      "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
    },
    {
      "actions": [],
      "active": false,
      "conditions": {
        "all": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          },
          {
            "field": "assignee_id",
            "operator": "is",
            "value": "296220096"
          }
        ],
        "any": [
          {
            "field": "status",
            "operator": "less_than",
            "value": "solved"
          },
          {
            "field": "custom_status_id",
            "operator": "includes",
            "value": [
              "1",
              "2"
            ]
          }
        ]
      },
      "created_at": "2012-09-25T22:50:26Z",
      "description": "Assign a ticket with a priority tag",
      "id": 26,
      "position": 9,
      "raw_title": "{{dc.assign_priority_tag}}",
      "title": "Assign priority tag",
      "updated_at": "2012-09-25T22:50:26Z",
      "url": "http://{subdomain}.zendesk.com/api/v2/triggers/26.json"
    }
  ]
}

Reorder Ticket Triggers

• PUT /api/v2/triggers/reorder

Alters the firing order of ticket triggers in the account. See Reordering and sorting triggers in the Zendesk Help Center. The firing order is set in a trigger_ids array in the request body.

You must include every ticket trigger id in your account to reorder the ticket triggers. If not, the endpoint will return 404 Forbidden.

Reordering ticket triggers via the API is not permitted if you have more than one ticket trigger category. If there is more than one ticket trigger category, the endpoint will return a LimitOneCategory error.

Allowed For

• Agents

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/reorder.json \
  -d '{"trigger_ids": [324376, 564937, 164318]}' \
  -H "Content-Type: application/json" -X PUT \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/reorder"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/reorder")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/triggers/reorder',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/reorder"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/reorder")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "trigger": {
    "actions": [],
    "active": true,
    "category_id": "10026",
    "conditions": {},
    "created_at": "2012-09-25T22:50:26Z",
    "description": "Close and save a ticket",
    "id": 25,
    "position": 8,
    "raw_title": "Close and Save",
    "title": "Close and Save",
    "updated_at": "2012-09-25T22:50:26Z",
    "url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
  }
}

Delete Ticket Trigger

• DELETE /api/v2/triggers/{trigger_id}

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
trigger_id	integer	Path	true	The ID of the trigger

Code Samples

curl

curl -v -u {email_address}/token:{api_token} https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}.json \
  -H "Content-Type: application/json" -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/198"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/198")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://example.zendesk.com/api/v2/triggers/198',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/198"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/198")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null

Bulk Delete Ticket Triggers

• DELETE /api/v2/triggers/destroy_many?ids={ids}

Deletes the ticket triggers corresponding to the provided comma-separated list of IDs.

Allowed For

• Agents

Request Parameters

The DELETE request takes one parameter, an ids object that lists the ticket triggers to delete.

Name	Description
ids	The IDs of the triggers to delete

Example request

{
  "ids": "25,23,27,22"
}

Parameters

Name	Type	In	Required	Description
ids	string	Query	true	A comma separated list of trigger IDs

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/triggers/destroy_many.json?ids=1,2,3 \
  -v -u {email_address}/token:{api_token} -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/triggers/destroy_many?ids=131%2C178%2C938"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/destroy_many")
		.newBuilder()
		.addQueryParameter("ids", "131,178,938");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://example.zendesk.com/api/v2/triggers/destroy_many',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'ids': '131%2C178%2C938',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/triggers/destroy_many?ids=131%2C178%2C938"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/destroy_many")
uri.query = URI.encode_www_form("ids": "131,178,938")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null