Triggers
A ticket trigger consists of one or more actions performed when a ticket is created or updated. The actions are performed only if certain conditions are met. For example, a ticket trigger can notify the customer when an agent changes the status of a ticket to Solved.
Ticket triggers also may depend on one or more conditions being met.
For more information on conditions and actions, see the following Help Center articles:
All your ticket triggers are checked from first to last each time a ticket is created or updated. The order of ticket triggers is important because the actions of one ticket trigger may affect another trigger. New ticket triggers are added in last place by default.
For more information, see Creating ticket triggers for automatic ticket updates and notifications .
Note: This endpoints described on this page apply only to ticket triggers. For object trigger API documentation, see Object Triggers.
JSON format
Triggers are represented as JSON objects with the following properties:
Name | Type | Read-only | Mandatory | Description |
---|---|---|---|---|
actions | array | false | true | An array of actions describing what the ticket trigger will do. See Actions reference |
active | boolean | false | false | Whether the ticket trigger is active |
category_id | string | false | false | The ID of the category the ticket trigger belongs to |
conditions | object | false | true | An object that describes the circumstances under which the trigger performs its actions. See Conditions reference |
created_at | string | true | false | The time the ticket trigger was created |
default | boolean | true | false | If true, the ticket trigger is a standard trigger |
description | string | false | false | The description of the ticket trigger |
id | integer | true | false | Automatically assigned when created |
position | integer | false | false | Position of the ticket trigger, determines the order they will execute in |
raw_title | string | false | false | The raw format of the title of the ticket trigger |
title | string | false | true | The title of the ticket trigger |
updated_at | string | true | false | The time of the last update of the ticket trigger |
url | string | true | false | The url of the ticket trigger |
Example
{
"actions": [
{}
],
"active": true,
"category_id": "10026",
"conditions": {},
"created_at": "2012-09-25T22:50:26Z",
"default": false,
"description": "Close and save a ticket",
"id": 25,
"position": 8,
"raw_title": "Close and Save",
"title": "Close and Save",
"updated_at": "2012-09-25T22:50:26Z",
"url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
}
List Ticket Triggers
GET /api/v2/triggers
Lists all ticket triggers for the current account.
Pagination
- Cursor pagination (recommended)
- Offset pagination
See Pagination.
Returns a maximum of 100 records per page.
Allowed For
- Agents
Sideloads
The following sideloads are supported. The usage sideloads are only supported on the Support Professional or Suite Growth plan or above.
Name | Will sideload |
---|---|
app_installation | The app installation that requires each trigger, if present |
permissions | The permissions for each trigger |
usage_1h | The number of times each trigger has been used in the past hour |
usage_24h | The number of times each trigger has been used in the past day |
usage_7d | The number of times each trigger has been used in the past week |
usage_30d | The number of times each trigger has been used in the past thirty days |
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
active | boolean | Query | false | Filter by active triggers if true or inactive triggers if false |
category_id | string | Query | false | Filter triggers by category ID |
sort | string | Query | false | Cursor-based pagination only. Possible values are "alphabetical", "created_at", "updated_at", or "position". |
sort_by | string | Query | false | Offset pagination only. Possible values are "alphabetical", "created_at", "updated_at", "usage_1h", "usage_24h", or "usage_7d". Defaults to "position" |
sort_order | string | Query | false | One of "asc" or "desc". Defaults to "asc" for alphabetical and position sort, "desc" for all others |
Code Samples
curl
curl https://{subdomain}.zendesk.com/api/v2/triggers.json \
-v -u {email_address}/token:{api_token}
Go
import (
"fmt"
"io"
"net/http"
)
func main() {
url := "https://example.zendesk.com/api/v2/triggers?active=true&category_id=10026&sort=position&sort_by=position&sort_order=desc"
method := "GET"
req, err := http.NewRequest(method, url, nil)
if err != nil {
fmt.Println(err)
return
}
req.Header.Add("Content-Type", "application/json")
req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
client := &http.Client {}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := io.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}
Java
import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers")
.newBuilder()
.addQueryParameter("active", "true")
.addQueryParameter("category_id", "10026")
.addQueryParameter("sort", "position")
.addQueryParameter("sort_by", "position")
.addQueryParameter("sort_order", "desc");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()
.url(urlBuilder.build())
.method("GET", null)
.addHeader("Content-Type", "application/json")
.addHeader("Authorization", basicAuth)
.build();
Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {
method: 'GET',
url: 'https://example.zendesk.com/api/v2/triggers',
headers: {
'Content-Type': 'application/json',
'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
},
params: {
'active': 'true',
'category_id': '10026',
'sort': 'position',
'sort_by': 'position',
'sort_order': 'desc',
},
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Python
import requests
from requests.auth import HTTPBasicAuth
url = "https://example.zendesk.com/api/v2/triggers?active=true&category_id=10026&sort=position&sort_by=position&sort_order=desc"
headers = {
"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(
"GET",
url,
auth=auth,
headers=headers
)
print(response.text)
Ruby
require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers")
uri.query = URI.encode_www_form("active": "true", "category_id": "10026", "sort": "position", "sort_by": "position", "sort_order": "desc")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
http.request(request)
end
Example response(s)
200 OK
// Status 200 OK
{
"count": 2,
"next_page": null,
"previous_page": null,
"triggers": [
{
"actions": [],
"active": true,
"conditions": {},
"created_at": "2012-09-25T22:50:26Z",
"description": "Close and save a ticket",
"id": 25,
"position": 8,
"raw_title": "Close and Save",
"title": "Close and Save",
"updated_at": "2012-09-25T22:50:26Z",
"url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
},
{
"actions": [],
"active": false,
"conditions": {
"all": [
{
"field": "status",
"operator": "less_than",
"value": "solved"
},
{
"field": "assignee_id",
"operator": "is",
"value": "296220096"
}
],
"any": [
{
"field": "status",
"operator": "less_than",
"value": "solved"
},
{
"field": "custom_status_id",
"operator": "includes",
"value": [
"1",
"2"
]
}
]
},
"created_at": "2012-09-25T22:50:26Z",
"description": "Assign a ticket with a priority tag",
"id": 26,
"position": 9,
"raw_title": "{{dc.assign_priority_tag}}",
"title": "Assign priority tag",
"updated_at": "2012-09-25T22:50:26Z",
"url": "http://{subdomain}.zendesk.com/api/v2/triggers/26.json"
}
]
}
List Active Ticket Triggers
GET /api/v2/triggers/active
Lists all active ticket triggers.
Pagination
- Cursor pagination (recommended)
- Offset pagination
See Pagination.
Returns a maximum of 100 records per page.
Allowed For
- Agents
Sideloads
The following sideloads are supported:
Name | Will sideload |
---|---|
app_installation | The app installation that requires each ticket trigger, if present |
permissions | The permissions for each trigger |
usage_1h | The number of times each ticket trigger has been used in the past hour |
usage_24h | The number of times each ticket trigger has been used in the past day |
usage_7d | The number of times each ticket trigger has been used in the past week |
usage_30d | The number of times each ticket trigger has been used in the past thirty days |
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
category_id | string | Query | false | Filter triggers by category ID |
sort | string | Query | false | Cursor-based pagination only. Possible values are "alphabetical", "created_at", "updated_at", or "position". |
sort_by | string | Query | false | Offset pagination only. Possible values are "alphabetical", "created_at", "updated_at", "usage_1h", "usage_24h", or "usage_7d". Defaults to "position" |
sort_order | string | Query | false | One of "asc" or "desc". Defaults to "asc" for alphabetical and position sort, "desc" for all others |
Code Samples
curl
curl https://{subdomain}.zendesk.com/api/v2/triggers/active.json \
-v -u {email_address}/token:{api_token}
Go
import (
"fmt"
"io"
"net/http"
)
func main() {
url := "https://example.zendesk.com/api/v2/triggers/active?category_id=10026&sort=position&sort_by=position&sort_order=desc"
method := "GET"
req, err := http.NewRequest(method, url, nil)
if err != nil {
fmt.Println(err)
return
}
req.Header.Add("Content-Type", "application/json")
req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
client := &http.Client {}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := io.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}
Java
import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/active")
.newBuilder()
.addQueryParameter("category_id", "10026")
.addQueryParameter("sort", "position")
.addQueryParameter("sort_by", "position")
.addQueryParameter("sort_order", "desc");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()
.url(urlBuilder.build())
.method("GET", null)
.addHeader("Content-Type", "application/json")
.addHeader("Authorization", basicAuth)
.build();
Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {
method: 'GET',
url: 'https://example.zendesk.com/api/v2/triggers/active',
headers: {
'Content-Type': 'application/json',
'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
},
params: {
'category_id': '10026',
'sort': 'position',
'sort_by': 'position',
'sort_order': 'desc',
},
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Python
import requests
from requests.auth import HTTPBasicAuth
url = "https://example.zendesk.com/api/v2/triggers/active?category_id=10026&sort=position&sort_by=position&sort_order=desc"
headers = {
"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(
"GET",
url,
auth=auth,
headers=headers
)
print(response.text)
Ruby
require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/active")
uri.query = URI.encode_www_form("category_id": "10026", "sort": "position", "sort_by": "position", "sort_order": "desc")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
http.request(request)
end
Example response(s)
200 OK
// Status 200 OK
{
"count": 2,
"next_page": null,
"previous_page": null,
"triggers": [
{
"actions": [],
"active": true,
"conditions": {},
"created_at": "2012-09-25T22:50:26Z",
"description": "Close and save a ticket",
"id": 25,
"position": 8,
"raw_title": "Close and Save",
"title": "Close and Save",
"updated_at": "2012-09-25T22:50:26Z",
"url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
},
{
"actions": [],
"active": true,
"conditions": {
"all": [
{
"field": "status",
"operator": "less_than",
"value": "solved"
},
{
"field": "assignee_id",
"operator": "is",
"value": "296220096"
}
],
"any": [
{
"field": "status",
"operator": "less_than",
"value": "solved"
}
]
},
"created_at": "2012-09-25T22:50:26Z",
"description": "Assign a ticket with a priority tag",
"id": 26,
"position": 9,
"raw_title": "{{dc.assign_priority_tag}}",
"title": "Assign priority tag",
"updated_at": "2012-09-25T22:50:26Z",
"url": "http://{subdomain}.zendesk.com/api/v2/triggers/26.json"
}
]
}
Search Ticket Triggers
GET /api/v2/triggers/search?query={query}
Pagination
- Offset pagination only
Allowed For
- Agents
Sideloads
The following sideloads are supported. For more information, see Side-loading.
Name | Will sideload |
---|---|
app_installation | The app installation that requires each ticket trigger, if present |
permissions | The permissions for each ticket trigger |
usage_1h | The number of times each ticket trigger has been used in the past hour |
usage_24h | The number of times each ticket trigger has been used in the past day |
usage_7d | The number of times each ticket trigger has been used in the past week |
usage_30d | The number of times each ticket trigger has been used in the past thirty days |
Filter
Use the filter
query parameter to filter a ticket trigger search by one or more attributes. For example, the following filter
argument filters ticket triggers by the description
attribute:
{
"json": {
"description": "Close a ticket"
}
}
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
active | boolean | Query | false | Filter by active triggers if true or inactive triggers if false |
filter | object | Query | false | Trigger attribute filters for the search. See Filter |
include | string | Query | false | A sideload to include in the response. See Sideloads |
query | string | Query | true | Query string used to find all triggers with matching title |
sort | string | Query | false | Cursor-based pagination only. Possible values are "alphabetical", "created_at", "updated_at", or "position". |
sort_by | string | Query | false | Offset pagination only. Possible values are "alphabetical", "created_at", "updated_at", "usage_1h", "usage_24h", or "usage_7d". Defaults to "position" |
sort_order | string | Query | false | One of "asc" or "desc". Defaults to "asc" for alphabetical and position sort, "desc" for all others |
Code Samples
curl
# With `query`:
curl https://{subdomain}.zendesk.com/api/v2/triggers/search.json?query=close \
-v -u {email_address}/token:{api_token}
# With `filter`:
curl https://{subdomain}.zendesk.com/api/v2/triggers/search.json \
-G --data-urlencode 'filter={"json":{"description":"Close a ticket"}}' \
-v -u {email_address}/token:{api_token}
Go
import (
"fmt"
"io"
"net/http"
)
func main() {
url := "https://example.zendesk.com/api/v2/triggers/search?active=true&filter=&include=usage_24h&query=important_trigger&sort=position&sort_by=position&sort_order=desc"
method := "GET"
req, err := http.NewRequest(method, url, nil)
if err != nil {
fmt.Println(err)
return
}
req.Header.Add("Content-Type", "application/json")
req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
client := &http.Client {}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := io.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}
Java
import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/search")
.newBuilder()
.addQueryParameter("active", "true")
.addQueryParameter("filter", "")
.addQueryParameter("include", "usage_24h")
.addQueryParameter("query", "important_trigger")
.addQueryParameter("sort", "position")
.addQueryParameter("sort_by", "position")
.addQueryParameter("sort_order", "desc");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()
.url(urlBuilder.build())
.method("GET", null)
.addHeader("Content-Type", "application/json")
.addHeader("Authorization", basicAuth)
.build();
Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {
method: 'GET',
url: 'https://example.zendesk.com/api/v2/triggers/search',
headers: {
'Content-Type': 'application/json',
'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
},
params: {
'active': 'true',
'filter': '',
'include': 'usage_24h',
'query': 'important_trigger',
'sort': 'position',
'sort_by': 'position',
'sort_order': 'desc',
},
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Python
import requests
from requests.auth import HTTPBasicAuth
url = "https://example.zendesk.com/api/v2/triggers/search?active=true&filter=&include=usage_24h&query=important_trigger&sort=position&sort_by=position&sort_order=desc"
headers = {
"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(
"GET",
url,
auth=auth,
headers=headers
)
print(response.text)
Ruby
require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/search")
uri.query = URI.encode_www_form("active": "true", "filter": "", "include": "usage_24h", "query": "important_trigger", "sort": "position", "sort_by": "position", "sort_order": "desc")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
http.request(request)
end
Example response(s)
200 OK
// Status 200 OK
{
"count": 2,
"next_page": null,
"previous_page": null,
"triggers": [
{
"actions": [],
"active": true,
"conditions": {
"all": [
{
"field": "status",
"operator": "less_than",
"value": "solved"
},
{
"field": "assignee_id",
"operator": "is",
"value": "296220096"
}
],
"any": [
{
"field": "status",
"operator": "less_than",
"value": "solved"
}
]
},
"created_at": "2012-09-25T22:50:26Z",
"description": "Close and save a ticket",
"id": 25,
"position": 9,
"raw_title": "Close and Save",
"title": "Close and Save",
"updated_at": "2012-09-25T22:50:26Z"
},
{
"actions": [],
"active": true,
"conditions": {},
"created_at": "2012-09-25T22:50:26Z",
"id": 28,
"position": 9,
"raw_title": "{{dc.close_and_redirect}}",
"title": "Close and redirect to topics",
"updated_at": "2012-09-25T22:50:26Z"
}
]
}
Show Ticket Trigger
GET /api/v2/triggers/{trigger_id}
Allowed For
- Agents
The Via Type value is a number instead of a text string. See Via types reference for the keys.
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
trigger_id | integer | Path | true | The ID of the trigger |
Code Samples
curl
curl https://{subdomain}.zendesk.com/api/v2/triggers/{trigger_id}.json \
-v -u {email_address}/token:{api_token}
Go
import (
"fmt"
"io"
"net/http"
)
func main() {
url := "https://example.zendesk.com/api/v2/triggers/198"
method := "GET"
req, err := http.NewRequest(method, url, nil)
if err != nil {
fmt.Println(err)
return
}
req.Header.Add("Content-Type", "application/json")
req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
client := &http.Client {}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := io.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}
Java
import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/198")
.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()
.url(urlBuilder.build())
.method("GET", null)
.addHeader("Content-Type", "application/json")
.addHeader("Authorization", basicAuth)
.build();
Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {
method: 'GET',
url: 'https://example.zendesk.com/api/v2/triggers/198',
headers: {
'Content-Type': 'application/json',
'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
},
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Python
import requests
from requests.auth import HTTPBasicAuth
url = "https://example.zendesk.com/api/v2/triggers/198"
headers = {
"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(
"GET",
url,
auth=auth,
headers=headers
)
print(response.text)
Ruby
require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/triggers/198")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
http.request(request)
end
Example response(s)
200 OK
// Status 200 OK
{
"trigger": {
"actions": [],
"active": true,
"category_id": "10026",
"conditions": {},
"created_at": "2012-09-25T22:50:26Z",
"description": "Close and save a ticket",
"id": 25,
"position": 8,
"raw_title": "Close and Save",
"title": "Close and Save",
"updated_at": "2012-09-25T22:50:26Z",
"url": "http://{subdomain}.zendesk.com/api/v2/triggers/25.json"
}
}
List Ticket Trigger Action and Condition Definitions
GET /api/v2/triggers/definitions
Returns the definitions of the actions a ticket trigger can perform and the definitions of the conditions under which a ticket trigger can execute. The definition of the action includes a title ("Status"), a type ("list"), and possible values. The definition of the condition includes the same fields as well as the possible operators.
For a list of supported actions, see the Actions reference For a list of supported conditions, see the Conditions reference
Allowed For
- Agents
Code Samples
curl
curl https://{subdomain}.zendesk.com/api/v2/triggers/definitions.json \
-v -u {email_address}/token:{api_token}
Go
import (
"fmt"
"io"
"net/http"
)
func main() {
url := "https://example.zendesk.com/api/v2/triggers/definitions"
method := "GET"
req, err := http.NewRequest(method, url, nil)
if err != nil {
fmt.Println(err)
return
}
req.Header.Add("Content-Type", "application/json")
req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
client := &http.Client {}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := io.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}
Java
import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/triggers/definitions")
.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials