You can use this API to add fields to the Organization page in the Zendesk user interface. Basic text fields, date fields, as well as customizable drop-down and number fields are available. The fields correspond to the organization fields that admins can add using the Zendesk admin interface. See Adding custom fields to organizations in Zendesk help.

The fields are only visible to agents and admins.

About dropdown fields

Most custom fields let agents enter a single value such as free-form text or a date. The dropdown field lets agents choose from a list of options. Each option has a name that's visible to the agent and an underlying value that's not visible. In the API, these options are listed in the dropdown field's custom_field_options property. Each option in the list has a name and value property. In the Zendesk admin interface, these properties correspond to the "Name" and "Tag" fields.

JSON format

Organization Fields are represented as JSON objects with the following properties:

Name Type Read-only Mandatory Description
active boolean false false If true, this field is available for use
created_at string true false The time of the last update of the ticket field
custom_field_options array false false Required and presented for a custom field of type "dropdown". Each option is represented by an object with a name and value property
description string false false User-defined description of this field's purpose
id integer true false Automatically assigned upon creation
key string false true A unique key that identifies this custom field. This is used for updating the field and referencing in placeholders. The key must consist of only letters, numbers, and underscores. It can't be only numbers and can't be reused if deleted.
position integer false false Ordering of the field relative to other fields
raw_description string false false The dynamic content placeholder, if present, or the description value, if not. See Dynamic Content Items
raw_title string false false The dynamic content placeholder, if present, or the title value, if not. See Dynamic Content Items
regexp_for_validation string false false Regular expression field only. The validation pattern for a field value to be deemed valid
relationship_filter object false false A filter definition that allows your autocomplete to filter down results
relationship_target_type string false false A representation of what type of object the field references. Options are "zen:user", "zen:organization", "zen:ticket", and "zen:custom_object:{key}" where key is a custom object key. For example "zen:custom_object:apartment".
system boolean true false If true, only active and position values of this field can be changed
tag string false false Optional for custom field of type "checkbox"; not presented otherwise.
title string false true The title of the custom field
type string false true The custom field type: "checkbox", "date", "decimal", "dropdown", "integer", "lookup", "regexp", "text", or "textarea"
updated_at string true false The time of the last update of the ticket field
url string true false The URL for this resource

Example

{  "active": true,  "created_at": "2012-10-16T16:04:06Z",  "description": "Description of Custom Field",  "id": 7,  "key": "custom_field_1",  "position": 9999,  "raw_description": "{{dc.my_description}}",  "raw_title": "Custom Field 1",  "regexp_for_validation": null,  "title": "Custom Field 1",  "type": "text",  "updated_at": "2012-10-16T16:04:06Z",  "url": "https://company.zendesk.com/api/v2/organization_fields/7.json"}

List Organization Fields

  • GET /api/v2/organization_fields

Returns a list of custom organization fields in your account. Fields are returned in the order that you specify in your organization fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each organization field to the values returned under the organization_fields attribute on the organization resource.

Pagination

  • Cursor pagination (recommended)
  • Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

  • Agents

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/organization_fields.json \  -v -u {email_address}:{password}
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://example.zendesk.com/api/v2/organization_fields"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/organization_fields")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'GET',  url: 'https://example.zendesk.com/api/v2/organization_fields',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://example.zendesk.com/api/v2/organization_fields"headers = {	"Content-Type": "application/json",}
response = requests.request(	"GET",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://example.zendesk.com/api/v2/organization_fields")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "count": 1,  "next_page": null,  "organization_fields": [    {      "active": true,      "created_at": "2012-10-16T16:04:06Z",      "description": "Description of Custom Field",      "id": 7,      "key": "custom_field_1",      "position": 9999,      "raw_description": "{{dc.my_description}}",      "raw_title": "Custom Field 1",      "regexp_for_validation": null,      "title": "Custom Field 1",      "type": "text",      "updated_at": "2012-10-16T16:04:06Z",      "url": "https://company.zendesk.com/api/v2/organization_fields/7.json"    }  ],  "previous_page": null}

Show Organization Field

  • GET /api/v2/organization_fields/{organization_field_id}

Allowed for

  • Agents

Parameters

Name Type In Required Description
organization_field_id Path true The ID or key of the organization field

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/organization_fields/{organization_field_id}.json \  -v -u {email_address}:{password}
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://example.zendesk.com/api/v2/organization_fields/my_text_field"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/organization_fields/my_text_field")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'GET',  url: 'https://example.zendesk.com/api/v2/organization_fields/my_text_field',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://example.zendesk.com/api/v2/organization_fields/my_text_field"headers = {	"Content-Type": "application/json",}
response = requests.request(	"GET",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://example.zendesk.com/api/v2/organization_fields/my_text_field")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "organization_field": {    "active": true,    "created_at": "2012-10-16T16:04:06Z",    "description": "Description of Custom Field",    "id": 7,    "key": "custom_field_1",    "position": 9999,    "raw_description": "{{dc.my_description}}",    "raw_title": "Custom Field 1",    "regexp_for_validation": null,    "title": "Custom Field 1",    "type": "text",    "updated_at": "2012-10-16T16:04:06Z",    "url": "https://company.zendesk.com/api/v2/organization_fields/7.json"  }}

Create Organization Field

  • POST /api/v2/organization_fields

Creates any of the following custom field types:

  • text (default when no "type" is specified)
  • textarea
  • checkbox
  • date
  • integer
  • decimal
  • regexp
  • dropdown
  • lookup

See About custom field types in Zendesk help.

Allowed For

  • Admins

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/organization_fields.json \  -H "Content-Type: application/json" -X POST \  -d '{"organization_field": {"type": "text", "title": "Support description",      "description": "This field describes the support plan this organization has",      "position": 0, "active": true, "key": "support_description"}}' \  -v -u {email_address}:{password}
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://example.zendesk.com/api/v2/organization_fields"	method := "POST"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/organization_fields")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("POST", body)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'POST',  url: 'https://example.zendesk.com/api/v2/organization_fields',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://example.zendesk.com/api/v2/organization_fields"headers = {	"Content-Type": "application/json",}
response = requests.request(	"POST",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://example.zendesk.com/api/v2/organization_fields")request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

201 Created
// Status 201 Created
{  "organization_field": {    "active": true,    "created_at": "2013-02-27T20:35:55Z",    "description": "This field describes the support plan this organization has",    "id": 75,    "key": "support_description",    "position": 0,    "raw_description": "This field describes the support plan this organization has",    "raw_title": "Support description",    "regexp_for_validation": null,    "title": "Support description",    "type": "text",    "updated_at": "2013-02-27T20:35:55Z",    "url": "https://company.zendesk.com/api/v2/organization_fields/75.json"  }}

Update Organization Field

  • PUT /api/v2/organization_fields/{organization_field_id}

Updating a Drop-down (Tagger) Field

Drop-down fields return an array of custom_field_options which specify the name, value, and order of drop-down options. When updating a drop-down field, note the following information:

  • All options must be passed on update. Options that are not passed will be removed. As a result, these values will be removed from any organizations
  • To create a new option, pass a null id along with the name and value
  • To update an existing option, pass its id along with the name and value
  • To reorder an option, reposition it in the custom_field_options array relative to the other options
  • To remove an option, omit it from the list of options upon update

Example Request

curl https://{subdomain}.zendesk.com/api/v2/organization_fields/{organization_field_id}.json \  -H "Content-Type: application/json" -X PUT \  -d '{"organization_field": {"custom_field_options": [{"id": 124, "name": "Option 2", "value": "option_2"}, {"id": 123, "name": "Option 1", "value": "option_1"}, {"id": 125, "name": "Option 3", "value": "option_3"}]}}' \  -v -u {email_address}:{password}

Allowed for

  • Admins

Parameters

Name Type In Required Description
organization_field_id Path true The ID or key of the organization field

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/organization_fields/{organization_field_id}.json \  -H "Content-Type: application/json" -X PUT \  -d '{ "organization_field": { "title": "Support description" }}' \  -v -u {email_address}:{password}
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://example.zendesk.com/api/v2/organization_fields/my_text_field"	method := "PUT"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/organization_fields/my_text_field")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("PUT", body)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'PUT',  url: 'https://example.zendesk.com/api/v2/organization_fields/my_text_field',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://example.zendesk.com/api/v2/organization_fields/my_text_field"headers = {	"Content-Type": "application/json",}
response = requests.request(	"PUT",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://example.zendesk.com/api/v2/organization_fields/my_text_field")request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "organization_field": {    "active": true,    "created_at": "2013-02-27T20:35:55Z",    "description": "This field describes the support plan this organization has",    "id": 75,    "key": "support_description",    "position": 0,    "raw_description": "This field describes the support plan this organization has",    "raw_title": "Support description",    "regexp_for_validation": null,    "title": "Support description",    "type": "text",    "updated_at": "2013-02-27T20:35:55Z",    "url": "https://company.zendesk.com/api/v2/organization_fields/75.json"  }}

Delete Organization Field

  • DELETE /api/v2/organization_fields/{organization_field_id}

Allowed for

  • Admins

Parameters

Name Type In Required Description
organization_field_id Path true The ID or key of the organization field

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/organization_fields/{organization_field_id}.json \  -v -u {email_address}:{password} -X DELETE
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://example.zendesk.com/api/v2/organization_fields/my_text_field"	method := "DELETE"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/organization_fields/my_text_field")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("DELETE", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'DELETE',  url: 'https://example.zendesk.com/api/v2/organization_fields/my_text_field',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://example.zendesk.com/api/v2/organization_fields/my_text_field"headers = {	"Content-Type": "application/json",}
response = requests.request(	"DELETE",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://example.zendesk.com/api/v2/organization_fields/my_text_field")request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

204 No Content
// Status 204 No Content
null

Reorder Organization Field

  • PUT /api/v2/organization_fields/reorder

Allowed For

  • Admins

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/organization_fields/reorder.json \  -v -u {email_address}:{password} -X PUT -d '{ "organization_field_ids": [3, 4] }' -H "Content-Type: application/json"
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://example.zendesk.com/api/v2/organization_fields/reorder"	method := "PUT"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/organization_fields/reorder")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("PUT", body)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'PUT',  url: 'https://example.zendesk.com/api/v2/organization_fields/reorder',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://example.zendesk.com/api/v2/organization_fields/reorder"headers = {	"Content-Type": "application/json",}
response = requests.request(	"PUT",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://example.zendesk.com/api/v2/organization_fields/reorder")request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
null