Side conversations allow agents to send an email to somebody outside the main conversation in a ticket and keep the email messages within the ticket. See Using side conversations in tickets in the Support Help Center.

Agents can also initiate a side conversation in Slack or Microsoft Teams and keep all the messages in the ticket. See Using Slack in side conversations or Using Micosoft Teams in side conversations.

The messages that make up a side conversation are recorded as events. See Side Conversation Events.

The Collaboration add-on is required for side conversations. See About add-ons (Professional and Enterprise).

JSON format

Side Conversation are represented as JSON objects with the following properties:

NameTypeRead-onlyMandatoryDescription
created_atstringtruefalseThe time the side conversation was created
external_idsobjectfalsefalseA key-value store of metadata. All values must be strings
idstringtruefalseAutomatically assigned when the side conversation is created
message_added_atstringtruefalseThe time of the last message on the side conversation
participantsarraytruefalseAn array of participants in the side conversation. See Participants
preview_textstringtruefalseA plain text text describing the side conversation
statestringfalsefalseThe state of the side conversation
state_updated_atstringtruefalseThe time of the update of the state of the side conversation
subjectstringfalsefalseThe subject of the side conversation
ticket_idintegertruefalseThe parent ticket id of the side conversation
updated_atstringtruefalseThe time of the last update of the side conversation
urlstringtruefalseThe API url of the side conversation

Example

{  "created_at": "2018-11-20T16:58:36.453+00:00",  "external_ids": {    "my_system_id": "abc-123-xyz"  },  "id": "8566255a-ece5-11e8-857d-493066fa7b17",  "message_added_at": "2018-11-20T16:58:36.453+00:00",  "participants": [    {      "email": "[email protected]",      "name": "Johnny Agent",      "user_id": 35436    },    {      "email": "[email protected]",      "name": null,      "user_id": null    }  ],  "preview_text": "I was trying to print an email when the printer suddenly started burning",  "state": "open",  "state_updated_at": "2018-11-20T16:58:36.453+00:00",  "subject": "Help, my printer is on fire!",  "ticket_id": 12345,  "updated_at": "2018-11-20T16:58:36.453+00:00",  "url": "https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17"}

List Side Conversations

  • GET /api/v2/tickets/{ticket_id}/side_conversations

Returns a list of side conversations on the given ticket. If a side conversation is a child ticket, the external_ids object's targetTicketId property contains the child ticket's id.

You can sideload side conversation events.

Allowed for

  • Agents

Parameters

NameTypeInRequiredDescription
ticket_idintegerPathtrueThe id of the ticket

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/side_conversations.json \-v -u {email_address}:{password}
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://support.zendesk.com/api/v2/tickets/1/side_conversations"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/tickets/1/side_conversations")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'GET',  url: 'https://support.zendesk.com/api/v2/tickets/1/side_conversations',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://support.zendesk.com/api/v2/tickets/1/side_conversations"headers = {	"Content-Type": "application/json",}
response = requests.request(	"GET",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://support.zendesk.com/api/v2/tickets/1/side_conversations")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "count": 1,  "next_page": null,  "previous_page": null,  "side_conversations": [    {      "created_at": "2018-11-20T16:58:36.453+00:00",      "external_ids": {        "my_system_id": "abc-123-xyz"      },      "id": "8566255a-ece5-11e8-857d-493066fa7b17",      "message_added_at": "2018-11-20T16:58:36.453+00:00",      "participants": [        {          "email": "[email protected]",          "name": "Johnny Agent",          "user_id": 35436        },        {          "email": "[email protected]",          "name": null,          "user_id": null        }      ],      "preview_text": "I was trying to print an email when the printer suddenly started burning",      "state": "open",      "state_updated_at": "2018-11-20T16:58:36.453+00:00",      "subject": "Help, my printer is on fire!",      "updated_at": "2018-11-20T16:58:36.453+00:00",      "url": "https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17"    }  ]}

Show Side Conversation

  • GET /api/v2/tickets/{ticket_id}/side_conversations/{side_conversation_id}

Returns a side conversation. If the side conversation is a child ticket, the external_ids object's targetTicketId property contains the child ticket's id.

You can sideload side conversation events.

Allowed for

  • Agents

Parameters

NameTypeInRequiredDescription
side_conversation_idstringPathtrueThe id of the side conversation
ticket_idintegerPathtrueThe id of the ticket

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/side_conversation/{side_conversation_id}.json \-v -u {email_address}:{password}
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'GET',  url: 'https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7"headers = {	"Content-Type": "application/json",}
response = requests.request(	"GET",	url,	auth=('<username>', '<password>'),	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "side_conversation": {    "created_at": "2018-11-20T16:58:36.453+00:00",    "external_ids": {      "my_system_id": "abc-123-xyz"    },    "id": "8566255a-ece5-11e8-857d-493066fa7b17",    "message_added_at": "2018-11-20T16:58:36.453+00:00",    "participants": [      {        "email": "[email protected]",        "name": "Johnny Agent",        "user_id": 35436      },      {        "email": "[email protected]",        "name": null,        "user_id": null      }    ],    "preview_text": "I was trying to print an email when the printer suddenly started burning",    "state": "open",    "state_updated_at": "2018-11-20T16:58:36.453+00:00",    "subject": "Help, my printer is on fire!",    "updated_at": "2018-11-20T16:58:36.453+00:00",    "url": "https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17"  }}

Create Side Conversation

  • POST /api/v2/tickets/{ticket_id}/side_conversations

Creates a side conversation on the ticket.

Allowed for

  • Agents

Request Body

Takes a message object that specifies the initial message of the side conversation. See Messages.

Example:

{  "message": {    "subject": "My printer is on fire!",    "body": "The smoke is very colorful.",    "to": [      { "email": "[email protected]" }    ],    "external_ids": { "message-external": "xyz" },    "attachment_ids": ["s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d"]  },  "external_ids": { "conversation-external": "zyx" }}

Participants

To create a side conversation, the message object's to property must contain an array of one or more participant objects. Optionally, the message object's from property may also contain a participant object.

Participant objects support the following properties:

NameTypeMandatoryDescription
user_idintegerfalseIf the participant is an agent, the agent's user id
namestringfalseThe name of the participant
emailstringfalseThe email address of the participant
slack_workspace_idstringfalseIf the participant is a Slack user or channel, the Slack workspace id
slack_channel_idstringfalseIf the participant is a Slack channel, the Slack channel id
support_group_idstringfalseIf the participant is a Support ticket, the support group id
support_agent_idstringfalseIf the participant is a Support ticket, the support agent id
msteams_channel_idstringfalseIf the participant is a Microsoft teams channel, the Teams channel id

Side conversation types

The participant object's properties determine the side conversation's type. The following table lists the supported participant properties for each side conversation type.

Side conversation typeParticipant object propertiesDescription
emailuser_idCreate an email side conversation using an existing user's id
emailemailCreate an email side conversation to an external user's email
emailemail, nameCreate an email side conversation specifying both email and name of an external user
slackslack_workspace_id, slack_channel_idCreate a Slack side conversation in a specified channel of a Slack workspace
child ticketsupport_group_idCreate a child ticket assigned to a support group
child ticketsupport_group_id, support_agent_idCreate a child ticket assigned to a support agent belonging to a specific group
msteamsmsteams_channel_idCreate a Microsoft Teams side conversation in a specified Teams channel

You can't mix participant properties from different side conversation types in the message object. For example, an email side conversation can't contain participant objects with the slack_workspace_id or support_group_id properties.

Creating an email side conversation

To create an email side conversation, use participant objects with the user_id property.

{  "message": {    "subject": "My printer is on fire!",    "body": "The smoke is very colorful.",    "to": [      {        "user_id": 123      }    ]  }}

Alternatively, use participant objects with following properties:

  • email
    OR
    email and name
{  "message": {    "subject": "My printer is on fire!",    "body": "The smoke is very colorful.",    "to": [      {        "email": "[email protected]",        "name": "John Doe"      }    ]  }}

Creating a Slack side conversation

To create a Slack side conversation, use participant objects with the slack_workspace_id and slack_channel_id properties. This creates a Slack side conversation in the specified channel of the Slack workspace.

Note: Slack side conversations are only available if an admin has installed the latest version of Slack for Zendesk Support and enabled side conversations.

{  "message": {    "subject": "My printer is on fire!",    "body": "The smoke is very colorful.",    "to": [      {        "slack_workspace_id": "T123ABC",        "slack_channel_id": "C456DEF"      }    ]  }}

Creating a child ticket side conversation

To create a child ticket side conversation, use participant objects with the support_group_id property. This creates a child ticket assigned to the specified Support group.

{  "message": {    "subject": "My printer is on fire!",    "body": "The smoke is very colorful.",    "to": [      {        "support_group_id": 123      }    ]  }}

Alternatively, use participant objects with the support_group_id and support_agent_id properties. This creates a child ticket assigned to the specified agent in the Support group.

{  "message": {    "subject": "My printer is on fire!",    "body": "The smoke is very colorful.",    "to": [      {        "support_group_id": 123,        "support_agent_id": 456      }    ]  }}

Creating a Microsoft Teams side conversation

To create a Microsoft Teams side conversation, use participant objects with the msteams_channel_id property. This creates a Teams side conversation in the specified channel.

Note: Microsoft Teams side conversations are only available if a Zendesk admin has installed the latest version of Microsoft Teams for Support and enabled side conversations.

{  "message": {    "subject": "My printer is on fire!",    "body": "The smoke is very colorful.",    "to": [      {        "msteams_channel_id": "19:[email protected]"      }    ]  }}

Parameters

NameTypeInRequiredDescription
ticket_idintegerPathtrueThe id of the ticket

Example body

{  "message": {    "body": "The smoke is very colorful.",    "subject": "My printer is on fire!",    "to": [      {        "email": "[email protected]"      }    ]  }}

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/tickets/42/side_conversations.json \-d '{"message": {"subject": "My printer is on fire!", "body": "The smoke is very colorful.", "to": [{"email": "[email protected]"}], "attachment_ids": ["s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d"]}' \-H "Content-Type: application/json" -v -u {email_address}:{password} -X POST
Go
import (	"fmt"	"io"	"net/http"	"strings")
func main() {	url := "https://support.zendesk.com/api/v2/tickets/1/side_conversations"	method := "POST"	payload := strings.NewReader(`{  "message": {    "body": "The smoke is very colorful.",    "subject": "My printer is on fire!",    "to": [      {        "email": "[email protected]"      }    ]  }}`)	req, err := http.NewRequest(method, url, payload)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/tickets/1/side_conversations")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""{  \"message\": {    \"body\": \"The smoke is very colorful.\",    \"subject\": \"My printer is on fire!\",    \"to\": [      {        \"email\": \"someone@example.com\"      }    ]  }}""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("POST", body)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');var data = JSON.stringify({  "message": {    "body": "The smoke is very colorful.",    "subject": "My printer is on fire!",    "to": [      {        "email": "[email protected]"      }    ]  }});
var config = {  method: 'POST',  url: 'https://support.zendesk.com/api/v2/tickets/1/side_conversations',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },  data : data,};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requestsimport json
url = "https://support.zendesk.com/api/v2/tickets/1/side_conversations"
payload = json.loads("""{  "message": {    "body": "The smoke is very colorful.",    "subject": "My printer is on fire!",    "to": [      {        "email": "[email protected]"      }    ]  }}""")headers = {	"Content-Type": "application/json",}
response = requests.request(	"POST",	url,	auth=('<username>', '<password>'),	headers=headers,	json=payload)
print(response.text)
Ruby
require "net/http"uri = URI("https://support.zendesk.com/api/v2/tickets/1/side_conversations")request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")request.body = %q({  "message": {    "body": "The smoke is very colorful.",    "subject": "My printer is on fire!",    "to": [      {        "email": "[email protected]"      }    ]  }})request.basic_auth "username", "password"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

201 Created
// Status 201 Created
{  "event": {    "actor": {      "email": "[email protected]",      "name": "Agent Sally",      "user_id": 2    },    "created_at": "2017-10-27T17:56:16.678Z",    "id": "9e19e100-abd5-11e8-b66e-af698c6d193c",    "message": {      "attachments": [        {          "content_type": "image/png",          "content_url": "http://www.example.com/api/v2/tickets/42/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17/attachments/s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d/download/image.png",          "file_name": "image.png",          "height": 214,          "id": "s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d",          "inline": false,          "size": 50645,          "width": 406        }      ],      "body": "The smoke is very colorful.",      "external_ids": {        "message-external": "xyz"      },      "from": {        "email": "[email protected]",        "name": "Agent Sally",        "user_id": 2      },      "html_body": "<div class=\"zd-comment\"><p>The smoke is very colorful.</p></div>",      "preview_text": "My printer is on fire!",      "subject": "My printer is on fire!",      "to": [        {          "email": "[email protected]",          "name": null,          "user_id": null        }      ]    },    "side_conversation_id": "8566255a-ece5-11e8-857d-493066fa7b17",    "type": "create",    "via": "api"  },  "side_conversation": {    "created_at": "2018-11-20T16:58:36.453+00:00",    "external_ids": {      "my_system_id": "abc-123-xyz"    },    "id": "8566255a-ece5-11e8-857d-493066fa7b17",    "message_added_at": "2018-11-20T16:58:36.453+00:00",    "participants": [      {        "email": "[email protected]",        "name": "Johnny Agent",        "user_id": 35436      },      {        "email": "[email protected]",        "name": null,        "user_id": null      }    ],    "preview_text": "I was trying to print an email when the printer suddenly started burning",    "state": "open",    "state_updated_at": "2018-11-20T16:58:36.453+00:00",    "subject": "Help, my printer is on fire!",    "updated_at": "2018-11-20T16:58:36.453+00:00",    "url": "https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17"  },  "updates": {}}

Update Side Conversation

  • PUT /api/v2/tickets/{ticket_id}/side_conversations/{side_conversation_id}

Updates the state or subject of the side conversation.

Allowed for

  • Agents

Request Body

The request takes one parameter, a side_conversation object that lists the values to update. All properties are optional.

NameDescription
stateThe new state of the side conversation. Possible values: "open", "closed"
subjectThe subject of the side conversation

Example:

{   "side_conversation": {     "state":  "closed"   }}

Parameters

NameTypeInRequiredDescription
side_conversation_idstringPathtrueThe id of the side conversation
ticket_idintegerPathtrueThe id of the ticket

Example body

{  "side_conversation": {    "created_at": "2018-11-20T16:58:36.453+00:00",    "external_ids": {      "my_system_id": "abc-123-xyz"    },    "id": "8566255a-ece5-11e8-857d-493066fa7b17",    "message_added_at": "2018-11-20T16:58:36.453+00:00",    "participants": [      {        "email": "[email protected]",        "name": "Johnny Agent",        "user_id": 35436      },      {        "email": "[email protected]",        "name": null,        "user_id": null      }    ],    "preview_text": "I was trying to print an email when the printer suddenly started burning",    "state": "open",    "state_updated_at": "2018-11-20T16:58:36.453+00:00",    "subject": "Help, my printer is on fire!",    "updated_at": "2018-11-20T16:58:36.453+00:00",    "url": "https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17"  }}

Code Samples

curl
curl https://{subdomain}.zendesk.com/api/v2/tickets/42/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17.json \  -d '{"side_conversation": {"state": "closed"}}' \  -H "Content-Type: application/json" \  -v -u {email_address}:{password} -X PUT
Go
import (	"fmt"	"io"	"net/http"	"strings")
func main() {	url := "https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7"	method := "PUT"	payload := strings.NewReader(`{  "side_conversation": {    "created_at": "2018-11-20T16:58:36.453+00:00",    "external_ids": {      "my_system_id": "abc-123-xyz"    },    "id": "8566255a-ece5-11e8-857d-493066fa7b17",    "message_added_at": "2018-11-20T16:58:36.453+00:00",    "participants": [      {        "email": "[email protected]",        "name": "Johnny Agent",        "user_id": 35436      },      {        "email": "[email protected]",        "name": null,        "user_id": null      }    ],    "preview_text": "I was trying to print an email when the printer suddenly started burning",    "state": "open",    "state_updated_at": "2018-11-20T16:58:36.453+00:00",    "subject": "Help, my printer is on fire!",    "updated_at": "2018-11-20T16:58:36.453+00:00",    "url": "https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17"  }}`)	req, err := http.NewRequest(method, url, payload)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""{  \"side_conversation\": {    \"created_at\": \"2018-11-20T16:58:36.453+00:00\",    \"external_ids\": {      \"my_system_id\": \"abc-123-xyz\"    },    \"id\": \"8566255a-ece5-11e8-857d-493066fa7b17\",    \"message_added_at\": \"2018-11-20T16:58:36.453+00:00\",    \"participants\": [      {        \"email\": \"johnny@example.com\",        \"name\": \"Johnny Agent\",        \"user_id\": 35436      },      {        \"email\": \"bob@example.com\",        \"name\": null,        \"user_id\": null      }    ],    \"preview_text\": \"I was trying to print an email when the printer suddenly started burning\",    \"state\": \"open\",    \"state_updated_at\": \"2018-11-20T16:58:36.453+00:00\",    \"subject\": \"Help, my printer is on fire!\",    \"updated_at\": \"2018-11-20T16:58:36.453+00:00\",    \"url\": \"https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17\"  }}""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("PUT", body)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');var data = JSON.stringify({  "side_conversation": {    "created_at": "2018-11-20T16:58:36.453+00:00",    "external_ids": {      "my_system_id": "abc-123-xyz"    },    "id": "8566255a-ece5-11e8-857d-493066fa7b17",    "message_added_at": "2018-11-20T16:58:36.453+00:00",    "participants": [      {        "email": "[email protected]",        "name": "Johnny Agent",        "user_id": 35436      },      {        "email": "[email protected]",        "name": null,        "user_id": null      }    ],    "preview_text": "I was trying to print an email when the printer suddenly started burning",    "state": "open",    "state_updated_at": "2018-11-20T16:58:36.453+00:00",    "subject": "Help, my printer is on fire!",    "updated_at": "2018-11-20T16:58:36.453+00:00",    "url": "https://company.zendesk.com/api/v2/tickets/1/side_conversations/8566255a-ece5-11e8-857d-493066fa7b17"  }});
var config = {  method: 'PUT',  url: 'https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"  },  data : data,};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requestsimport json
url = "https://support.zendesk.com/api/v2/tickets/1/side_conversations/e9ad3991-35e8-445e-a8cc-3d56862cb1f7"
payload = json.loads("""{  "side_conversation": {    "created_at": "2018-11-20T16:58:36.453+00:00",    "external_ids": {      "my_system_id": "abc-123-xyz"    },    "id": "8566255a-ece5-11e8-857d-493066fa7b17",    "message_added_at": "2018-11-20T16:58:36.453+00:00",    "participants": [      {        "email": "[email protected]",        "name": "Johnny Agent",        "user_id": 35436      },      {        "email": "[email protected]",        "name": null,        "user_id": null      }    ],    "preview_text": "I was trying to print an email when the printer suddenly started burning",    "state": "open",