Skill-based Routing

You can use the skill-based routing API to list skill types and skills, as well as list and set skills for tickets and agents. To learn more about the feature, see Using skills-based routing in the Support Help Center.

In this API, skill types are named attributes and skills are named attribute values.

Skill-based routing is only available on the Enterprise plan and above.

Attribute

An attribute in this API refers to a skill type. Skill types are categories of skills.

Name	Type	Comment
id	string	Automatically assigned when an attribute is created
name	string	The name of the attribute

Attribute Values

An attribute value in this API refers to a skill. Skills are associated with an agent and determine the agent's suitability to solve a ticket.

Name	Type	Comment
id	string	Automatically assigned when an attribute value is created
name	string	The name of the attribute value
attribute_id	string	Id of the associated attribute

JSON format

Skill Based Routing are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
created_at	string	true	false	When this record was created
id	string	true	false	Automatically assigned when an attribute is created
name	string	false	true	The name of the attribute
updated_at	string	true	false	When this record was last updated
url	string	true	false	URL of the attribute

Example

{
  "created_at": "2017-12-01T19:29:31Z",
  "id": "15821cba-7326-11e8-b07e-950ba849aa27",
  "name": "color",
  "updated_at": "2017-12-01T19:29:31Z",
  "url": "https://{subdomain}.zendesk.com/api/v2/routing/attributes/15821cba-7326-11e8-b07e-950ba849aa27.json"
}

List Account Attributes

• GET /api/v2/routing/attributes

Returns a list of attributes for the account.

Sideloads

The following sideloads are supported:

Name	Will sideload
attribute_values	The attribute values available on the account

Allowed For

• Agents and admins

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes.json \
  -v -u {email}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/routing/attributes',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "attributes": [
    {
      "created_at": "2017-12-01T19:29:31Z",
      "id": "15821cba-7326-11e8-b07e-950ba849aa27",
      "name": "Color",
      "updated_at": "2017-12-01T19:29:31Z"
    }
  ],
  "count": 1,
  "next_page": null,
  "previous_page": null
}

List Routing Attribute Definitions

• GET /api/v2/routing/attributes/definitions

Returns the condition definitions that can be configured to apply attributes to a ticket.

Allowed For

• Admins

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes/definitions.json \
  -v -u {email}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes/definitions"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes/definitions")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/routing/attributes/definitions',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes/definitions"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes/definitions")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "definitions": {
    "conditions_all": [
      {
        "subject": "number_of_incidents",
        "title": "Number of incidents"
      }
    ],
    "conditions_any": [
      {
        "subject": "brand",
        "title": "Brand"
      }
    ]
  }
}

Show Attribute

• GET /api/v2/routing/attributes/{attribute_id}

Returns an attribute.

Allowed For

• Admins

Parameters

Name	Type	In	Required	Description
attribute_id	string	Path	true	The ID of the skill-based routing attribute

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes/{attribute_id}.json \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "attribute": {
    "created_at": "2018-11-15T23:44:45Z",
    "id": "6e279587-e930-11e8-a292-09cfcdea1b75",
    "name": "Language",
    "updated_at": "2018-11-15T23:44:45Z",
    "url": "https://{subdomain}.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75.json"
  }
}

Create Attribute

• POST /api/v2/routing/attributes

Creates an attribute.

Allowed For

• Agents

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes.json \
  -H "Content-Type: application/json" \
  -d '{"attribute": { "name": "Language" }}' \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes"
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/routing/attributes',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"POST",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "attribute": {
    "created_at": "2018-11-15T23:44:45Z",
    "id": "6e279587-e930-11e8-a292-09cfcdea1b75",
    "name": "Language",
    "updated_at": "2018-11-15T23:44:45Z",
    "url": "https://{subdomain}.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75.json"
  }
}

Update Attribute

• PUT /api/v2/routing/attributes/{attribute_id}

Updates an attribute.

Allowed For

• Admins

Parameters

Name	Type	In	Required	Description
attribute_id	string	Path	true	The ID of the skill-based routing attribute

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes/{attribute_id}.json \
  -d '{ "name": "Lingua" }' \
  -X PATCH -H "Content-Type: application/json" \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"PUT",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "attribute": {
    "created_at": "2018-11-15T23:44:45Z",
    "id": "6e279587-e930-11e8-a292-09cfcdea1b75",
    "name": "Lingua",
    "updated_at": "2018-11-15T23:44:45Z",
    "url": "https://{subdomain}.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75.json"
  }
}

Delete Attribute

• DELETE /api/v2/routing/attributes/{attribute_id}

Deletes an attribute.

Allowed For

• Admins

Parameters

Name	Type	In	Required	Description
attribute_id	string	Path	true	The ID of the skill-based routing attribute

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes/{attribute_id}.json \
  -X DELETE -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"DELETE",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null

List Attribute Values for an Attribute

• GET /api/v2/routing/attributes/{attribute_id}/values

Returns a list of attribute values for a provided attribute.

Allowed For

• Admins

Parameters

Name	Type	In	Required	Description
attribute_id	string	Path	true	The ID of the skill-based routing attribute

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes/{attribute_id}/values.json \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "attribute_values": [
    {
      "created_at": "2018-11-08T19:22:58Z",
      "id": "b376b35a-e38b-11e8-a292-e3b6377c5575",
      "name": "French",
      "updated_at": "2018-11-08T19:22:58Z",
      "url": "https://{subdomain}.zendesk.com/api/v2/routing/attributes/afa31619-e38b-11e8-a292-5d17513d969b/values/b376b35a-e38b-11e8-a292-e3b6377c5575.json"
    }
  ]
}

Show Attribute Value

• GET /api/v2/routing/attributes/{attribute_id}/values/{attribute_value_id}

Returns an attribute value.

Allowed For

• Admins

Parameters

Name	Type	In	Required	Description
attribute_id	string	Path	true	The ID of the skill-based routing attribute
attribute_value_id	string	Path	true	The ID of the skill-based routing attribute value

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes/{attribute_id}/values/{attribute_value_id} \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values/b376b35a-e38b-11e8-a292-e3b6377c5575"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values/b376b35a-e38b-11e8-a292-e3b6377c5575")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values/b376b35a-e38b-11e8-a292-e3b6377c5575',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values/b376b35a-e38b-11e8-a292-e3b6377c5575"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values/b376b35a-e38b-11e8-a292-e3b6377c5575")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "attribute_value": {
    "created_at": "2018-11-08T19:22:58Z",
    "id": "b376b35a-e38b-11e8-a292-e3b6377c5575",
    "name": "French",
    "updated_at": "2018-11-08T19:22:58Z",
    "url": "https://{subdomain}.zendesk.com/api/v2/routing/attributes/afa31619-e38b-11e8-a292-5d17513d969b/values/b376b35a-e38b-11e8-a292-e3b6377c5575.json"
  }
}

Create Attribute Value

• POST /api/v2/routing/attributes/{attribute_id}/values

Creates an attribute value.

Allowed For

• Admins

Parameters

Name	Type	In	Required	Description
attribute_id	string	Path	true	The ID of the skill-based routing attribute

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/routing/attributes/{attribute_id}/values.json \
  -H "Content-Type: application/json" \
  -d '{"attribute_value": { "name": "Japanese" }}' \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values"
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/routing/attributes/6e279587-e930-11e8-a292-09cfcdea1b75/values',