Job Statuses

A status record is created when somebody kicks off a job such as updating multiple tickets. You can access the job status data for an hour after a particular job is created, after which the data is no longer available.

JSON Format

Job Statuses are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
id	string	true	false	Automatically assigned when the job is queued
message	string	true	false	Message from the job worker, if any
progress	integer	true	false	Number of tasks that have already been completed
results		true	false	Result data from processed tasks. See Results below
status	string	true	false	The current status. One of the following: "queued", "working", "failed", "completed", "killed"
total	integer	true	false	The total number of tasks this job is batching through
url	string	true	false	The URL to poll for status updates

Results

The "results" array in a response lists the resources that were successfully and unsuccessfully updated or created after processing.

The results differ depending on the type of job.

Permanent Ticket Deletion

If the job was to permanently delete tickets, the result is an object that will only specify whether all of the tickets were successfully deleted or not ("success": true).

{
  "job_status": {
    "id": "dd9321f29967688b27bc9499ebb4ae8d",
    "url": "https://example.zendesk.com/api/v2/job_statuses/dd9321f299676c9499ebb4ae8d.json",
    "total": null,
    "progress": null,
    "status": "completed",
    "message": "Completed at 2018-03-08 06:07:49 +0000",
    "results": {
      "success": true
    }
  }
}

Bulk create

If the job was to bulk create resources, each result specifies the following:

• the id of the new resource ("id": 245)
• the index number of the result ("index": 1)

Example

{
  "job_status": {
    "id": "dd9321f29967688b27bc9499ebb4ae8d",
    "url": "https://example.zendesk.com/api/v2/job_statuses/dd9321f299676c9499ebb4ae8d.json",
    "total": 2,
    "progress": 2,
    "status": "completed",
    "message": "Completed at 2018-03-08 06:07:49 +0000",
    "results": [
      {
        "id": 244,
        "index": 0
      },
      {
        "id": 245,
        "index": 1
      }
    ]
  }
}

Bulk update

If the job was to bulk update resources, each result specifies the following:

• the id of the resource the job attempted to update ("id": 255)
• the action the job attempted ("action": "update")
• whether the action was successful or not ("success": true)
• the status ("status": "Updated")

Example

{
  "id": "82de0b044094f0c67893ac9fe64f1a99",
  "message": "Completed at 2018-03-08 10:07:04 +0000",
  "progress": 2,
  "results": [
    {
      "action": "update",
      "id": 244,
      "status": "Updated",
      "success": true
    },
    {
      "action": "update",
      "id": 245,
      "status": "Updated",
      "success": true
    }
  ],
  "status": "completed",
  "total": 2,
  "url": "https://example.zendesk.com/api/v2/job_statuses/82de0b0467893ac9fe64f1a99.json"
}

List Job Statuses

• GET /api/v2/job_statuses

Shows the current statuses for background jobs running.

Allowed For:

• Agents

Using cURL

curl https://{subdomain}.zendesk.com/api/v2/job_statuses.json \
  -v -u {email_address}:{password}

Example Response(s)

200 OK

Status 200 OK

{
  "job_statuses": [
    {
      "id": "8b726e606741012ffc2d782bcb7848fe",
      "status": "completed"
    },
    {
      "id": "e7665094164c498781ebe4c8db6d2af5",
      "status": "completed"
    }
  ]
}

Show Many Job Statuses

• GET /api/v2/job_statuses/show_many?ids={ids}

Accepts a comma-separated list of job status ids.

Allowed For:

• Agents

Parameters

Name	Type	In	Required	Description
ids	string	Query	true	Comma-separated list of job status ids.

Using cURL

curl https://{subdomain}.zendesk.com/api/v2/job_statuses/show_many.json?ids=8b726e606741012ffc2d782bcb7848fe,8b726e606741012ffc2d782bcb7848fe,e7665094164c498781ebe4c8db6d2af5 \
  -v -u {email_address}:{password}

Example Response(s)

200 OK

Status 200 OK

{
  "job_statuses": [
    {
      "id": "8b726e606741012ffc2d782bcb7848fe",
      "status": "completed"
    },
    {
      "id": "e7665094164c498781ebe4c8db6d2af5",
      "status": "completed"
    }
  ]
}

Show Job Status

• GET /api/v2/job_statuses/{job_status_id}

Shows the status of a background job.

A job may no longer exist to query. Zendesk only logs the last 100 jobs. Jobs also expire within an hour.

Allowed For:

• Agents

Parameters

Name	Type	In	Required	Description
job_status_id	string	Path	true	the Id of the Job status

Using cURL

curl https://{subdomain}.zendesk.com/api/v2/job_statuses/{job_status_id}.json \
  -v -u {email_address}:{password}

Example Response(s)

200 OK

Status 200 OK

{
  "job_status": {
    "id": "8b726e606741012ffc2d782bcb7848fe",
    "message": "Completed at Fri Apr 13 02:51:53 +0000 2012",
    "progress": 2,
    "results": [
      {
        "action": "update",
        "id": 380,
        "status": "Updated",
        "success": true
      }
    ],
    "status": "completed",
    "total": 2,
    "url": "https://company.zendesk.com/api/v2/job_statuses/8b726e606741012ffc2d782bcb7848fe.json"
  }
}