Ticket Activities

The Ticket Activities API returns ticket activities by other people affecting the agent making the API request. Ticket activities include assigning a ticket to the agent, increasing the priority of a ticket assigned to the agent, or adding a comment to a ticket assigned to the agent. A possible use case for the API is building a personalized notification service for agents.

JSON Format

Ticket Activities are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
actor	object	true	false	The full user record of the user responsible for the ticket activity. See Users
actor_id	integer	true	false	The id of the user responsible for the ticket activity. An actor_id of "-1" is a Zendesk system user, such as an automations action.
created_at	string	true	false	When the record was created
id	integer	true	false	Automatically assigned on creation
object	object	true	false	The content of the activity. Can be a ticket, comment, or change.
target	object	true	false	The target of the activity, a ticket.
title	string	true	false	Description of the activity
updated_at	string	true	false	When the record was last updated
url	string	true	false	The API url of the activity
user	object	true	false	The full user record of the agent making the request. See Users
user_id	integer	true	false	The id of the agent making the request
verb	string	true	false	The type of activity. Can be "tickets.assignment", "tickets.comment", or "tickets.priority_increase"

Example

{
  "actor": {
    "id": 8678530,
    "name": "James A. Rosen"
  },
  "actor_id": 23546,
  "created_at": "2019-03-05T10:38:52Z",
  "id": 35,
  "object": {},
  "target": {},
  "title": "John Hopeful assigned ticket #123 to you",
  "updated_at": "2019-03-05T10:38:52Z",
  "url": "https://company.zendesk.com/api/v2/activities/35.json",
  "user": {
    "id": 223443,
    "name": "Johnny Agent"
  },
  "user_id": 29451,
  "verb": "tickets.assignment"
}

List Activities

• GET /api/v2/activities

Lists ticket activities in the last 30 days affecting the agent making the request. Also sideloads the following arrays of user records:

• actors - All actors involved in the listed activities
• users - All users involved in the listed activities

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
since	string	Query	false	A UTC time in ISO 8601 format to return ticket activities since said date.

Using curl

curl https://{subdomain}.zendesk.com/api/v2/activities.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "activities": [
    {
      "actor": {
        "active": true,
        "alias": "",
        "created_at": "2020-11-17T00:32:12Z",
        "custom_role_id": null,
        "default_group_id": 1873,
        "details": "",
        "email": "[email protected]",
        "external_id": null,
        "iana_time_zone": "America/Juneau",
        "id": 158488612,
        "last_login_at": "2020-11-17T00:33:44Z",
        "locale": "en-gb",
        "locale_id": 5,
        "moderator": true,
        "name": "Tedd",
        "notes": "",
        "only_private_comments": false,
        "organization_id": null,
        "phone": null,
        "photo": null,
        "report_csv": true,
        "restricted_agent": false,
        "role": "admin",
        "role_type": null,
        "shared": false,
        "shared_agent": false,
        "shared_phone_number": null,
        "signature": "",
        "suspended": false,
        "tags": [],
        "ticket_restriction": null,
        "time_zone": "Alaska",
        "two_factor_auth_enabled": null,
        "updated_at": "2020-11-17T00:34:38Z",
        "url": "https://example.zendesk.com/api/v2/users/158488612.json",
        "user_fields": {
          "its_remember_september": null,
          "skittles": null,
          "user_field_1": null
        },
        "verified": true
      },
      "actor_id": 158488612,
      "created_at": "2020-11-17T00:34:40Z",
      "id": 29183462,
      "object": {
        "ticket": {
          "id": 1521,
          "subject": "test"
        }
      },
      "target": {
        "ticket": {
          "id": 1521,
          "subject": "test"
        }
      },
      "title": "Tedd assigned ticket #1521 to you.",
      "updated_at": "2020-11-17T00:34:40Z",
      "url": "https://example.zendesk.com/api/v2/activities/29183462.json",
      "user": {
        "active": true,
        "alias": "test",
        "created_at": "2017-08-14T20:13:53Z",
        "custom_role_id": null,
        "default_group_id": 1873,
        "details": "",
        "email": "[email protected]",
        "external_id": "oev7jj",
        "iana_time_zone": "Pacific/Pago_Pago",
        "id": 3343,
        "last_login_at": "2020-11-16T22:57:45Z",
        "locale": "en-gb",
        "locale_id": 5,
        "moderator": true,
        "name": "Samwise Gamgee",
        "notes": "test",
        "only_private_comments": false,
        "organization_id": 1873,
        "phone": null,
        "photo": {
          "content_type": "image/gif",
          "content_url": "https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif",
          "deleted": false,
          "file_name": "1f84950b8d7949b3.gif",
          "height": 80,
          "id": 8730791,
          "inline": false,
          "mapped_content_url": "https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif",
          "size": 4566,
          "thumbnails": [
            {
              "content_type": "image/gif",
              "content_url": "https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif",
              "deleted": false,
              "file_name": "1f84950b8d7949b3_thumb.gif",
              "height": 32,
              "id": 8730801,
              "inline": false,
              "mapped_content_url": "https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif",
              "size": 1517,
              "url": "https://example.zendesk.com/api/v2/attachments/8730801.json",
              "width": 32
            }
          ],
          "url": "https://example.zendesk.com/api/v2/attachments/8730791.json",
          "width": 80
        },
        "report_csv": true,
        "restricted_agent": false,
        "role": "admin",
        "role_type": null,
        "shared": false,
        "shared_agent": false,
        "shared_phone_number": null,
        "signature": "test",
        "suspended": false,
        "tags": [
          "101"
        ],
        "ticket_restriction": null,
        "time_zone": "American Samoa",
        "two_factor_auth_enabled": null,
        "updated_at": "2020-11-17T00:33:55Z",
        "url": "https://example.zendesk.com/api/v2/users/3343.json",
        "user_fields": {
          "its_remember_september": null,
          "skittles": "2018-09-14T00:00:00+00:00",
          "user_field_1": "101"
        },
        "verified": true
      },
      "user_id": 3343,
      "verb": "tickets.assignment"
    }
  ],
  "actors": [
    {
      "active": true,
      "alias": "",
      "created_at": "2020-11-17T00:32:12Z",
      "custom_role_id": null,
      "default_group_id": 1873,
      "details": "",
      "email": "[email protected]",
      "external_id": null,
      "iana_time_zone": "America/Juneau",
      "id": 158488612,
      "last_login_at": "2020-11-17T00:33:44Z",
      "locale": "en-gb",
      "locale_id": 5,
      "moderator": true,
      "name": "Tedd",
      "notes": "",
      "only_private_comments": false,
      "organization_id": null,
      "phone": null,
      "photo": null,
      "report_csv": true,
      "restricted_agent": false,
      "role": "admin",
      "role_type": null,
      "shared": false,
      "shared_agent": false,
      "shared_phone_number": null,
      "signature": "",
      "suspended": false,
      "tags": [],
      "ticket_restriction": null,
      "time_zone": "Alaska",
      "two_factor_auth_enabled": null,
      "updated_at": "2020-11-17T00:34:38Z",
      "url": "https://example.zendesk.com/api/v2/users/158488612.json",
      "user_fields": {
        "its_remember_september": null,
        "skittles": null,
        "user_field_1": null
      },
      "verified": true
    }
  ],
  "count": 1,
  "next_page": null,
  "previous_page": null,
  "users": [
    {
      "active": true,
      "alias": "test",
      "created_at": "2017-08-14T20:13:53Z",
      "custom_role_id": null,
      "default_group_id": 1873,
      "details": "",
      "email": "[email protected]",
      "external_id": "oev7jj",
      "iana_time_zone": "Pacific/Pago_Pago",
      "id": 3343,
      "last_login_at": "2020-11-16T22:57:45Z",
      "locale": "en-gb",
      "locale_id": 5,
      "moderator": true,
      "name": "Samwise Gamgee",
      "notes": "test",
      "only_private_comments": false,
      "organization_id": 1873,
      "phone": null,
      "photo": {
        "content_type": "image/gif",
        "content_url": "https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif",
        "deleted": false,
        "file_name": "1f84950b8d7949b3.gif",
        "height": 80,
        "id": 8730791,
        "inline": false,
        "mapped_content_url": "https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif",
        "size": 4566,
        "thumbnails": [
          {
            "content_type": "image/gif",
            "content_url": "https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif",
            "deleted": false,
            "file_name": "1f84950b8d7949b3_thumb.gif",
            "height": 32,
            "id": 8730801,
            "inline": false,
            "mapped_content_url": "https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif",
            "size": 1517,
            "url": "https://example.zendesk.com/api/v2/attachments/8730801.json",
            "width": 32
          }
        ],
        "url": "https://example.zendesk.com/api/v2/attachments/8730791.json",
        "width": 80
      },
      "report_csv": true,
      "restricted_agent": false,
      "role": "admin",
      "role_type": null,
      "shared": false,
      "shared_agent": false,
      "shared_phone_number": null,
      "signature": "test",
      "suspended": false,
      "tags": [
        "101"
      ],
      "ticket_restriction": null,
      "time_zone": "American Samoa",
      "two_factor_auth_enabled": null,
      "updated_at": "2020-11-17T00:33:55Z",
      "url": "https://example.zendesk.com/api/v2/users/3343.json",
      "user_fields": {
        "its_remember_september": null,
        "skittles": "2018-09-14T00:00:00+00:00",
        "user_field_1": "101"
      },
      "verified": true
    }
  ]
}

Count Activities

• GET /api/v2/activities/count
• GET /api/v2/activities/count

Returns an approximate count of ticket activities in the last 30 days affecting the agent making the request. If the count exceeds 100,000, the count will return a cached result. This cached result will update every 24 hours.

The count[refreshed_at] property is a timestamp that indicates when the count was last updated.

Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.

Allowed For

• Agents

Using curl

curl https://{subdomain}.zendesk.com/api/v2/activities/count.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "count": {
    "refreshed_at": "2020-04-06T02:18:17Z",
    "value": 102
  }
}

Show Activity

• GET /api/v2/activities/{activity_id}

Lists a specific activity.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
activity_id	integer	Path	true	The activity ID

Using curl

curl https://{subdomain}.zendesk.com/api/v2/activities/{activity_id}.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "activity": {
    "actor": {
      "active": true,
      "alias": "",
      "created_at": "2020-11-17T00:32:12Z",
      "custom_role_id": null,
      "default_group_id": 1873,
      "details": "",
      "email": "[email protected]",
      "external_id": null,
      "iana_time_zone": "America/Juneau",
      "id": 158488612,
      "last_login_at": "2020-11-17T00:33:44Z",
      "locale": "en-gb",
      "locale_id": 5,
      "moderator": true,
      "name": "Tedd",
      "notes": "",
      "only_private_comments": false,
      "organization_id": null,
      "phone": null,
      "photo": null,
      "report_csv": true,
      "restricted_agent": false,
      "role": "admin",
      "role_type": null,
      "shared": false,
      "shared_agent": false,
      "shared_phone_number": null,
      "signature": "",
      "suspended": false,
      "tags": [],
      "ticket_restriction": null,
      "time_zone": "Alaska",
      "two_factor_auth_enabled": null,
      "updated_at": "2020-11-17T00:34:38Z",
      "url": "https://example.zendesk.com/api/v2/users/158488612.json",
      "user_fields": {
        "its_remember_september": null,
        "skittles": null,
        "user_field_1": null
      },
      "verified": true
    },
    "actor_id": 158488612,
    "created_at": "2020-11-17T00:34:40Z",
    "id": 29183462,
    "object": {
      "ticket": {
        "id": 1521,
        "subject": "test"
      }
    },
    "target": {
      "ticket": {
        "id": 1521,
        "subject": "test"
      }
    },
    "title": "Tedd assigned ticket #1521 to you.",
    "updated_at": "2020-11-17T00:34:40Z",
    "url": "https://example.zendesk.com/api/v2/activities/29183462.json",
    "user": {
      "active": true,
      "alias": "test",
      "created_at": "2017-08-14T20:13:53Z",
      "custom_role_id": null,
      "default_group_id": 1873,
      "details": "",
      "email": "[email protected]",
      "external_id": "oev7jj",
      "iana_time_zone": "Pacific/Pago_Pago",
      "id": 3343,
      "last_login_at": "2020-11-16T22:57:45Z",
      "locale": "en-gb",
      "locale_id": 5,
      "moderator": true,
      "name": "Samwise Gamgee",
      "notes": "test",
      "only_private_comments": false,
      "organization_id": 1873,
      "phone": null,
      "photo": {
        "content_type": "image/gif",
        "content_url": "https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif",
        "deleted": false,
        "file_name": "1f84950b8d7949b3.gif",
        "height": 80,
        "id": 8730791,
        "inline": false,
        "mapped_content_url": "https://example.zendesk.com/system/photos/8730791/1f84950b8d7949b3.gif",
        "size": 4566,
        "thumbnails": [
          {
            "content_type": "image/gif",
            "content_url": "https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif",
            "deleted": false,
            "file_name": "1f84950b8d7949b3_thumb.gif",
            "height": 32,
            "id": 8730801,
            "inline": false,
            "mapped_content_url": "https://example.zendesk.com/system/photos/8730801/1f84950b8d7949b3_thumb.gif",
            "size": 1517,
            "url": "https://example.zendesk.com/api/v2/attachments/8730801.json",
            "width": 32
          }
        ],
        "url": "https://example.zendesk.com/api/v2/attachments/8730791.json",
        "width": 80
      },
      "report_csv": true,
      "restricted_agent": false,
      "role": "admin",
      "role_type": null,
      "shared": false,
      "shared_agent": false,
      "shared_phone_number": null,
      "signature": "test",
      "suspended": false,
      "tags": [
        "101"
      ],
      "ticket_restriction": null,
      "time_zone": "American Samoa",
      "two_factor_auth_enabled": null,
      "updated_at": "2020-11-17T00:33:55Z",
      "url": "https://example.zendesk.com/api/v2/users/3343.json",
      "user_fields": {
        "its_remember_september": null,
        "skittles": "2018-09-14T00:00:00+00:00",
        "user_field_1": "101"
      },
      "verified": true
    },
    "user_id": 3343,
    "verb": "tickets.assignment"
  }
}