Side Conversation Attachment
File attachments can be included on a side conversation.
JSON format
Side Conversation Attachments are represented as JSON objects with the following properties:
Name | Type | Read-only | Mandatory | Description |
---|---|---|---|---|
content_type | string | true | false | The content type of the attachment |
height | integer | true | false | The height of the attachment image |
id | string | true | false | The id of the side conversation attachment |
name | string | false | false | The name of the attachment |
size | integer | true | false | The size of the attachment |
width | integer | true | false | The width of the attachment image |
Example
{
"content_type": "image/png",
"height": 214,
"id": "s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d",
"name": "image.png",
"size": 50645,
"width": 406
}
Create Side Conversation Attachments
POST /api/v2/tickets/side_conversations/attachments
Creates a new side conversation attachment.
Allowed For
- Agents
Request Body
Takes a file object as multipart/form-data for the uploaded attachment.
Code Samples
curl
curl https://{subdomain}.zendesk.com/api/v2/tickets/side_conversations/attachments.json \
-F 'file=' \
-H "Content-Type: multipart/form-data" -v -u {email_address}/token:{api_token} -X POST
Go
import (
"fmt"
"io"
"net/http"
)
func main() {
url := "https://support.zendesk.com/api/v2/tickets/side_conversations/attachments"
method := "POST"
req, err := http.NewRequest(method, url, nil)
if err != nil {
fmt.Println(err)
return
}
req.Header.Add("Content-Type", "application/json")
req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
client := &http.Client {}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := io.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}
Java
import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/tickets/side_conversations/attachments")
.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()
.url(urlBuilder.build())
.method("POST", body)
.addHeader("Content-Type", "application/json")
.addHeader("Authorization", basicAuth)
.build();
Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {
method: 'POST',
url: 'https://support.zendesk.com/api/v2/tickets/side_conversations/attachments',
headers: {
'Content-Type': 'application/json',
'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
},
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
Python
import requests
from requests.auth import HTTPBasicAuth
url = "https://support.zendesk.com/api/v2/tickets/side_conversations/attachments"
headers = {
"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(
"POST",
url,
auth=auth,
headers=headers
)
print(response.text)
Ruby
require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/tickets/side_conversations/attachments")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
http.request(request)
end
Example response(s)
201 Created
// Status 201 Created
{
"content_type": "image/png",
"height": 214,
"id": "s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d",
"name": "image.png",
"size": 50645,
"width": 406
}