Side Conversation Attachment

File attachments can be included on a side conversation.

JSON format

Side Conversation Attachments are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
content_type	string	true	false	The content type of the attachment
height	integer	true	false	The height of the attachment image
id	string	true	false	The id of the side conversation attachment
name	string	false	false	The name of the attachment
size	integer	true	false	The size of the attachment
width	integer	true	false	The width of the attachment image

Example

{
  "content_type": "image/png",
  "height": 214,
  "id": "s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d",
  "name": "image.png",
  "size": 50645,
  "width": 406
}

Create Side Conversation Attachments

• POST /api/v2/tickets/side_conversations/attachments

Creates a new side conversation attachment.

Allowed For

• Agents

Request Body

Takes a file object as multipart/form-data for the uploaded attachment.

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/tickets/side_conversations/attachments.json \
  -F '[email protected]' \
  -H "Content-Type: multipart/form-data" -v -u {email_address}/token:{api_token} -X POST

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/tickets/side_conversations/attachments"
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/tickets/side_conversations/attachments")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://support.zendesk.com/api/v2/tickets/side_conversations/attachments',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/tickets/side_conversations/attachments"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/tickets/side_conversations/attachments")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "content_type": "image/png",
  "height": 214,
  "id": "s3-d2a3111e-26d9-4e1c-88b4-cf7c0649d81d",
  "name": "image.png",
  "size": 50645,
  "width": 406
}