User Identities

A user identity is something that can be used to identify an individual. Most likely, it's an email address, an X (formerly Twitter) handle, or a phone number. Zendesk Support supports a series of different such identities.

JSON format

User Identities are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
created_at	string	true	false	The time the identity was created
deliverable_state	string	true	false	Email identity type only. Indicates if Zendesk sends notifications to the email address. See Deliverable state
id	integer	true	false	Automatically assigned on creation
primary	boolean	false	false	If the identity is the primary identity. *Writable only when creating, not when updating. Use the Make Identity Primary endpoint instead
type	string	true	true	The type of this identity. Allowed values are "email", "twitter", "facebook", "google", "phone_number", "agent_forwarding", "any_channel", "foreign", or "sdk".
undeliverable_count	integer	true	false	The number of times a soft-bounce response was received at that address
updated_at	string	true	false	The time the identity was updated
url	string	true	false	The API url of this identity
user_id	integer	true	true	The id of the user
value	string	true	true	The identifier for this identity, such as an email address
verified	boolean	false	false	If the identity has been verified

If the identity is of type "phone_number", the phone number must be a direct line, not a shared phone number. See Phone Number in the Users API.

Deliverable state

When a user has multiple email addresses, Zendesk will choose the best one to deliver email notifications. The deliverable_state property helps to determine that identity. If the value is "deliverable", Zendesk will likely use that identity over other email addresses; in the same way, Zendesk will not choose an email address that will likely fail to receive an email.

Value	Description
deliverable	Email address marked as deliverable
undeliverable	Email address marked as undeliverable
ticket_sharing_partner	Email address used by a Ticket Sharing Partner integration between two Zendesk instances. Considered undeliverable to prevent email loops
mailing_list	Email address used for mailing lists with multiple individual recipients. Considered undeliverable to prevent email loops
reserved_example	Email address used for documentation and testing only. Includes @example.com, @example.net, @example.org, and @example.edu. Considered undeliverable because it's a reserved example domain
machine	Email address used by other providers to deliver machine-generated emails (like automatic responses, marketing campaigns). Considered undeliverable to prevent email loops
mailer_daemon	Email address reserved for delivery notifications agents. Includes [email protected] and @mailer-daemon.domain.com. Considered undeliverable because it's a machine address
mandatory	Email address marked as mandatory. Zendesk will prefer this address in some situations when the user switches identities

Example

{
  "created_at": "2011-07-20T22:55:29Z",
  "deliverable_state": "deliverable",
  "id": 35436,
  "primary": true,
  "type": "email",
  "updated_at": "2011-07-20T22:55:29Z",
  "url": "https://company.zendesk.com/api/v2/users/135/identities/35436.json",
  "user_id": 135,
  "value": "[email protected]",
  "verified": true
}

List Identities

• GET /api/v2/users/{user_id}/identities
• GET /api/v2/end_users/{user_id}/identities

Returns a list of identities for the given user.

Use the first endpoint if authenticating as an agent. Use the second if authenticating as an end user. End users can only list email and phone number identities.

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

• Agents
• Verified end users

Parameters

Name	Type	In	Required	Description
type[]	string	Query	false	Filters results by one or more identity types using the format ?type[]={type}&type[]={type}. Allowed values are "email", "facebook", "phone_number", "sdk", "twitter", "messaging", or "microsoft".
user_id	integer	Path	true	The id of the user

Code Samples

curl

Agents only

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities.json \
  -v -u {email_address}/token:{api_token}

curl

Filtering to only email and phone_number types

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities.json?type[]=email&type[]=phone_number \
  -v -u {email_address}/token:{api_token}

curl

Verified end users only

curl https://{subdomain}.zendesk.com/api/v2/end_users/{user_id}/identities.json \
  -v -u {email_address}/token:{api_token}

curl https://{subdomain}.zendesk.com/api/v2/end_users/{user_id}/identities.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities?type[]="
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities")
		.newBuilder()
		.addQueryParameter("type[]", "");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'type[]': '',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities?type[]="
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities")
uri.query = URI.encode_www_form("type[]": "")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "identities": [
    {
      "created_at": "2011-07-20T22:55:29Z",
      "id": 35436,
      "primary": true,
      "type": "email",
      "updated_at": "2011-07-20T22:55:29Z",
      "user_id": 135,
      "value": "[email protected]",
      "verified": true
    },
    {
      "created_at": "2012-02-12T14:25:21Z",
      "id": 77136,
      "primary": false,
      "type": "twitter",
      "updated_at": "2012-02-12T14:25:21Z",
      "user_id": 135,
      "value": "didgeridooboy",
      "verified": true
    },
    {
      "created_at": "2012-02-12T14:25:21Z",
      "id": 88136,
      "primary": true,
      "type": "phone_number",
      "updated_at": "2012-02-12T14:25:21Z",
      "user_id": 135,
      "value": "[phone]",
      "verified": true
    }
  ]
}

Show Identity

• GET /api/v2/users/{user_id}/identities/{user_identity_id}
• GET /api/v2/end_users/{user_id}/identities/{user_identity_id}

Shows the identity with the given id for a given user.

Use the first endpoint if authenticating as an agent. Use the second if authenticating as an end user. End users can only view email or phone number identity.

Allowed For

• Agents
• Verified end users

Parameters

Name	Type	In	Required	Description
user_id	integer	Path	true	The id of the user
user_identity_id	integer	Path	true	The ID of the user identity

Code Samples

curl

Agents only

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities/{user_identity_id}.json \
  -v -u {email_address}/token:{api_token}

curl

Verified end users only

curl https://{subdomain}.zendesk.com/api/v2/end_users/{user_id}/identities/{user_identity_id}.json \
  -v -u {email_address}/token:{api_token}

curl https://{subdomain}.zendesk.com/api/v2/end_users/{user_id}/identities/{user_identity_id}.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities/77938"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities/77938")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities/77938',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities/77938"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities/77938")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "identity": {
    "created_at": "2012-02-12T14:25:21Z",
    "id": 77938,
    "primary": false,
    "type": "twitter",
    "updated_at": "2012-02-12T14:25:21Z",
    "user_id": 13531,
    "value": "cabanaboy",
    "verified": false
  }
}

Create Identity

• POST /api/v2/users/{user_id}/identities
• POST /api/v2/end_users/{user_id}/identities.json

Adds an identity to a user's profile. An agent can add an identity to any user profile.

Supported identity types:

Type	Example
email	{ "type" : "email", "value" : "[email protected]" }
twitter	{ "type" : "twitter", "value" : "screen_name" }
facebook	{ "type" : "facebook", "value" : "855769377321" }
google	{ "type" : "google", "value" : "[email protected]" }
agent_forwarding	{ "type" : "agent_forwarding", "value" : "[phone]" }
phone_number	{ "type" : "phone_number", "value" : "[phone]" }

To create an identity without sending out a verification email, include a "skip_verify_email": true property. The "skip_verify_email": true property does not apply when updating your own agent profile. A welcome or verification email will be sent regardless of this setting.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
type[]	string	Query	false	Filters results by one or more identity types using the format ?type[]={type}&type[]={type}. Allowed values are "email", "facebook", "phone_number", "sdk", "twitter", "messaging", or "microsoft".
user_id	integer	Path	true	The id of the user

Code Samples

curl

Agents only

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities.json \
  -H "Content-Type: application/json" -X POST \
  -d '{"identity": {"type": "email", "value": "[email protected]"}}' -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities?type[]="
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities")
		.newBuilder()
		.addQueryParameter("type[]", "");
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'type[]': '',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities?type[]="
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities")
uri.query = URI.encode_www_form("type[]": "")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "identity": {
    "created_at": "2012-02-12T14:25:21Z",
    "id": 77938,
    "primary": false,
    "type": "twitter",
    "updated_at": "2012-02-12T14:25:21Z",
    "user_id": 13531,
    "value": "cabanaboy",
    "verified": false
  }
}

Update Identity

• PUT /api/v2/users/{user_id}/identities/{user_identity_id}

This endpoint allows you to:

• Set the specified identity as verified (but you cannot unverify a verified identity)
• Update the value property of the specified identity

You can't change an identity's primary attribute with this endpoint. You must use the Make Identity Primary endpoint instead.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
user_id	integer	Path	true	The id of the user
user_identity_id	integer	Path	true	The ID of the user identity

Code Samples

curl

To update verified

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities/{user_identity_id}.json \
  -H "Content-Type: application/json" -X PUT \
  -d '{"identity": {"verified": true}}' -v -u {email_address}/token:{api_token}

curl

To update value

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities/{user_identity_id}.json \
  -H "Content-Type: application/json" -X PUT \
  -d '{"identity": {"value": "[email protected]"}}' -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities/77938"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities/77938")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities/77938',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities/77938"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities/77938")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "identity": {
    "created_at": "2011-07-20T22:55:29Z",
    "deliverable_state": "deliverable",
    "id": 35436,
    "primary": true,
    "type": "email",
    "updated_at": "2011-07-20T22:55:29Z",
    "user_id": 135,
    "value": "[email protected]",
    "verified": true
  }
}

Make Identity Primary

• PUT /api/v2/users/{user_id}/identities/{user_identity_id}/make_primary
• PUT /api/v2/end_users/{user_id}/identities/{user_identity_id}/make_primary

Sets the specified identity as primary. To change other attributes, use the Update Identity endpoint. This is a collection-level operation and the correct behavior for an API client is to subsequently reload the entire collection.

The first endpoint is the preferred option if authenticating as an agent. If authenticating as an end user, you can only use the second endpoint. In addition, an end user can only make an email identity primary if the email is verified.

Allowed For

• Agents
• Verified end users

Parameters

Name	Type	In	Required	Description
user_id	integer	Path	true	The id of the user
user_identity_id	integer	Path	true	The ID of the user identity

Code Samples

curl

Agents only

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities/{user_identity_id}/make_primary.json \
  -X PUT -v -u {email_address}/token:{api_token} -d '{}' -H "Content-Type: application/json"

curl

Verified end users only

curl https://{subdomain}.zendesk.com/api/v2/end_users/{user_id}/identities/{user_identity_id}/make_primary.json \
  -X PUT -v -u {email_address}/token:{api_token} -d '{}' -H "Content-Type: application/json"

curl https://{subdomain}.zendesk.com/api/v2/end_users/{user_id}/identities/{user_identity_id}/make_primary.json \
  -X PUT -v -u {email_address}/token:{api_token} -d '{}' -H "Content-Type: application/json"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities/77938/make_primary"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities/77938/make_primary")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities/77938/make_primary',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities/77938/make_primary"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities/77938/make_primary")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "identities": [
    {
      "created_at": "2011-07-20T22:55:29Z",
      "id": 35436,
      "primary": true,
      "type": "email",
      "updated_at": "2011-07-20T22:55:29Z",
      "user_id": 135,
      "value": "[email protected]",
      "verified": true
    },
    {
      "created_at": "2012-02-12T14:25:21Z",
      "id": 77136,
      "primary": false,
      "type": "twitter",
      "updated_at": "2012-02-12T14:25:21Z",
      "user_id": 135,
      "value": "didgeridooboy",
      "verified": true
    },
    {
      "created_at": "2012-02-12T14:25:21Z",
      "id": 88136,
      "primary": true,
      "type": "phone_number",
      "updated_at": "2012-02-12T14:25:21Z",
      "user_id": 135,
      "value": "[phone]",
      "verified": true
    }
  ]
}

Verify Identity

• PUT /api/v2/users/{user_id}/identities/{user_identity_id}/verify

Sets the specified identity as verified.

For security reasons, you can't use this endpoint to update the email identity of the account owner. To verify the person's identity, send a verification email. See Verifying the account owner's email address in Zendesk help.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
user_id	integer	Path	true	The id of the user
user_identity_id	integer	Path	true	The ID of the user identity

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities/{user_identity_id}/verify.json \
  -X PUT -v -u {email_address}/token:{api_token} -d '{}' -H "Content-Type: application/json"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities/77938/verify"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities/77938/verify")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities/77938/verify',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities/77938/verify"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities/77938/verify")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "identity": {
    "created_at": "2012-02-12T14:25:21Z",
    "id": 77938,
    "primary": false,
    "type": "twitter",
    "updated_at": "2012-02-12T14:25:21Z",
    "user_id": 13531,
    "value": "cabanaboy",
    "verified": false
  }
}

Request User Verification

• PUT /api/v2/users/{user_id}/identities/{user_identity_id}/request_verification
• PUT /api/v2/end_users/{user_id}/identities/{user_identity_id}/request_verification

Sends the user a verification email with a link to verify ownership of the email address.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
user_id	integer	Path	true	The id of the user
user_identity_id	integer	Path	true	The ID of the user identity

Code Samples

curl

Agents only

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities/{user_identity_id}/request_verification.json \
  -X PUT -v -u {email_address}/token:{api_token} -d '{}' -H "Content-Type: application/json"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities/77938/request_verification"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities/77938/request_verification")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities/77938/request_verification',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities/77938/request_verification"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities/77938/request_verification")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

null

Delete Identity

• DELETE /api/v2/users/{user_id}/identities/{user_identity_id}
• DELETE /api/v2/end_users/{user_id}/identities/{user_identity_id}

Deletes the identity for a given user. In certain cases, a phone number associated with an identity is still visible on the user profile after the identity has been deleted via API. You can remove the phone number from the user profile by updating the phone attribute of the user to an empty string. See Update User via API for details and examples.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
user_id	integer	Path	true	The id of the user
user_identity_id	integer	Path	true	The ID of the user identity

Code Samples

curl

Agents only

curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/identities/{user_identity_id}.json \
  -X DELETE -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/users/35436/identities/77938"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/users/35436/identities/77938")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://example.zendesk.com/api/v2/users/35436/identities/77938',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/users/35436/identities/77938"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/users/35436/identities/77938")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null