Working with url properties
The response data from API requests may include urls to additional resources. For example, a user returned by the Users API has a
url property that points to the user's API record. A ticket comment may have a
recording_url property that points to an audio file.
For security reasons, you should take care not to inadvertently send Zendesk authentication credentials to third parties when attempting to access assets specified by url properties. Zendesk may not host the files. Make sure your code checks the url's domain first.
The following urls can point to externally hosted files:
content_urlof a ticket attachment
recording_urlof a voice comment added to a ticket
content_url property can be returned in the following GET requests:
- Show Attachment
- List Comments
- List All Ticket Audits, List Audits for a Ticket, and Show Audit (in comment events)
recording_url property can be returned in the following GET requests: