User Fields

You can use this API to add fields to the user profile page in the Zendesk user interface. Basic text fields, date fields, as well as customizable drop-down and number fields are available. The fields correspond to the user fields that admins can add using the Zendesk admin interface. See Adding custom fields to users in Zendesk help.

The fields are only visible to agents and admins.

About dropdown and multiselect fields

Most custom fields let agents enter a single value such as free-form text or a date. The dropdown field lets agents choose a single value from a list of options. The multiselect field lets agents choose one or more values from a list of options. Each option has a name that's visible to the agent and an underlying value that's not visible. In the API, these options are listed in the dropdown and multiselect field's custom_field_options property. Each option in the list has a name and value property. In the Zendesk admin interface, these properties correspond to the "Name" and "Tag" fields.

JSON format

User Fields are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
active	boolean	false	false	If true, this field is available for use
created_at	string	true	false	The time of the last update of the ticket field
custom_field_options	array	false	false	Required and presented for a custom field of type "dropdown". Each option is represented by an object with a name and value property
description	string	false	false	User-defined description of this field's purpose
id	integer	true	false	Automatically assigned upon creation
key	string	false	true	A unique key that identifies this custom field. This is used for updating the field and referencing in placeholders. The key must consist of only letters, numbers, and underscores. It can't be only numbers
position	integer	false	false	Ordering of the field relative to other fields
raw_description	string	false	false	The dynamic content placeholder, if present, or the description value, if not. See Dynamic Content Items
raw_title	string	false	false	The dynamic content placeholder, if present, or the title value, if not. See Dynamic Content Items
regexp_for_validation	string	false	false	Regular expression field only. The validation pattern for a field value to be deemed valid
relationship_filter	object	false	false	A filter definition that allows your autocomplete to filter down results
relationship_target_type	string	false	false	A representation of what type of object the field references. Options are "zen:user", "zen:organization", "zen:ticket", and "zen:custom_object:{key}" where key is a custom object key. For example "zen:custom_object:apartment".
system	boolean	true	false	If true, only active and position values of this field can be changed
tag	string	false	false	Optional for custom field of type "checkbox"; not presented otherwise.
title	string	false	true	The title of the custom field
type	string	false	true	The custom field type: "checkbox", "date", "decimal", "dropdown", "integer", "lookup", "multiselect", "regexp", "text", or "textarea"
updated_at	string	true	false	The time of the last update of the ticket field
url	string	true	false	The URL for this resource

Example

{
  "active": true,
  "created_at": "2012-10-16T16:04:06Z",
  "description": "Description of Custom Field",
  "id": 7,
  "key": "custom_field_1",
  "position": 9999,
  "raw_description": "{{dc.my_description}}",
  "raw_title": "Custom Field 1",
  "regexp_for_validation": null,
  "title": "Custom Field 1",
  "type": "text",
  "updated_at": "2012-10-16T16:04:06Z",
  "url": "https://company.zendesk.com/api/v2/user_fields/7.json"
}

List User Fields

• GET /api/v2/user_fields

Returns a list of custom user fields in your account. Fields are returned in the order that you specify in your user fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each User Field to the values returned under the user_fields attribute on the User resource.

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

• Agents

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/user_fields',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 1,
  "next_page": null,
  "previous_page": null,
  "user_fields": [
    {
      "active": true,
      "created_at": "2012-10-16T16:04:06Z",
      "description": "Description of Custom Field",
      "id": 7,
      "key": "custom_field_1",
      "position": 9999,
      "raw_description": "{{dc.my_description}}",
      "raw_title": "Custom Field 1",
      "regexp_for_validation": null,
      "title": "Custom Field 1",
      "type": "text",
      "updated_at": "2012-10-16T16:04:06Z",
      "url": "https://company.zendesk.com/api/v2/user_fields/7.json"
    }
  ]
}

Show User Field

• GET /api/v2/user_fields/{user_field_id}

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
user_field_id		Path	true	The ID or key of the user field

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/my_text_field"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/my_text_field")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/user_fields/my_text_field',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/my_text_field"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/my_text_field")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "user_field": {
    "active": true,
    "created_at": "2012-10-16T16:04:06Z",
    "description": "Description of Custom Field",
    "id": 7,
    "key": "custom_field_1",
    "position": 9999,
    "raw_description": "{{dc.my_description}}",
    "raw_title": "Custom Field 1",
    "regexp_for_validation": null,
    "title": "Custom Field 1",
    "type": "text",
    "updated_at": "2012-10-16T16:04:06Z",
    "url": "https://company.zendesk.com/api/v2/user_fields/7.json"
  }
}

Create User Field

• POST /api/v2/user_fields

Creates any of the following custom field types:

• text (default when no "type" is specified)
• textarea
• checkbox
• date
• integer
• decimal
• regexp
• dropdown
• lookup
• multiselect

See About custom field types in Zendesk help.

Allowed For

• Admins

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields.json \
  -H "Content-Type: application/json" -X POST \
  -d '{"user_field": {"type": "text", "title": "Support description",
      "description": "This field describes the support plan this user has",
      "position": 0, "active": true, "key": "support_description"}}' \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields"
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/user_fields',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "user_field": {
    "active": true,
    "created_at": "2013-02-27T20:35:55Z",
    "description": "This field describes the support plan this user has",
    "id": 75,
    "key": "support_description",
    "position": 0,
    "raw_description": "This field describes the support plan this user has",
    "raw_title": "Support description",
    "regexp_for_validation": null,
    "title": "Support description",
    "type": "text",
    "updated_at": "2013-02-27T20:35:55Z",
    "url": "https://company.zendesk.com/api/v2/user_fields/75.json"
  }
}

Update User Field

• PUT /api/v2/user_fields/{user_field_id}

Updating a Dropdown (Tagger) or Multiselect Field

Dropdown and multiselect fields return an array of custom_field_options which specify the name, value, and order of the list of dropdown or multiselect options. Understand the following behavior when updating a dropdown or multiselect field:

• All options must be passed on update. Options that are not passed will be removed. As a result, these values will be removed from any organizations.
• To create a new option, pass a null id along with name and value.
• To update an existing option, pass its id along with name and value.
• To re-order an option, reposition it in the custom_field_options array relative to the other options.
• To remove an option, omit it from the list of options upon update.

Example Request

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}.json \
  -H "Content-Type: application/json" -X PUT \
  -d '{"user_field": {"custom_field_options": [{"id": 124, "name": "Option 2", "value": "option_2"}, {"id": 123, "name": "Option 1", "value": "option_1"}, {"id": 125, "name": "Option 2", "value": "option_3"}]}}' \
  -v -u {email_address}/token:{api_token}

Allowed for

• Admins

Parameters

Name	Type	In	Required	Description
user_field_id		Path	true	The ID or key of the user field

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}.json \
  -H "Content-Type: application/json" -X PUT \
  -d '{ "user_field": { "title": "Support description" }}' \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/my_text_field"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/my_text_field")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/user_fields/my_text_field',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/my_text_field"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/my_text_field")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "user_field": {
    "active": true,
    "created_at": "2013-02-27T20:35:55Z",
    "description": "This field describes the support plan this user has",
    "id": 75,
    "key": "support_description",
    "position": 0,
    "raw_description": "This field describes the support plan this user has",
    "raw_title": "Support description",
    "regexp_for_validation": null,
    "title": "Support description",
    "type": "text",
    "updated_at": "2013-02-27T20:35:55Z",
    "url": "https://company.zendesk.com/api/v2/user_fields/75.json"
  }
}

Delete User Field

• DELETE /api/v2/user_fields/{user_field_id}

Allowed for

• Admins

Parameters

Name	Type	In	Required	Description
user_field_id		Path	true	The ID or key of the user field

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}.json \
  -v -u {email_address}/token:{api_token} -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/my_text_field"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/my_text_field")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://example.zendesk.com/api/v2/user_fields/my_text_field',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/my_text_field"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/my_text_field")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null

Reorder User Field

• PUT /api/v2/user_fields/reorder

Allowed For

• Admins

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields/reorder.json -H "Content-Type: application/json" \
  -v -u {email_address}/token:{api_token} -X PUT -d '{ "user_field_ids": [3, 4] }'

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/reorder"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/reorder")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://example.zendesk.com/api/v2/user_fields/reorder',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/reorder"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/reorder")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

null

List User Field Options

• GET /api/v2/user_fields/{user_field_id}/options

Returns a list of custom user field options for the given dropdown user field.

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Returns a maximum of 100 records per page.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
user_field_id		Path	true	The ID or key of the user field

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}/options.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/my_text_field/options"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/my_text_field/options")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/user_fields/my_text_field/options',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/my_text_field/options"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/my_text_field/options")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 2,
  "custom_field_options": [
    {
      "id": 10000,
      "name": "Apples",
      "position": 0,
      "raw_name": "Apples",
      "url": "http://{subdomain}.zendesk.com/api/v2/user_fields/1/options/10000.json",
      "value": "apple"
    },
    {
      "id": 10001,
      "name": "Bananas",
      "position": 1,
      "raw_name": "Bananas",
      "url": "http://{subdomain}.zendesk.com/api/v2/user_fields/1/options/10001.json",
      "value": "banana"
    }
  ],
  "next_page": null,
  "previous_page": null
}

Show a User Field Option

• GET /api/v2/user_fields/{user_field_id}/options/{user_field_option_id}

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
user_field_id		Path	true	The ID or key of the user field
user_field_option_id	integer	Path	true	The ID of the user field option

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}/options/{user_field_option_id}.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "custom_field_option": {
    "id": 10001,
    "name": "Bananas",
    "position": 1,
    "raw_name": "Bananas",
    "url": "http://{subdomain}.zendesk.com/api/v2/user_fields/1/options/10001.json",
    "value": "banana"
  }
}

Create or Update a User Field Option

• POST /api/v2/user_fields/{user_field_id}/options

Creates a new option or updates an existing option for the given drop-down user field.

To update an option, include the id of the option in the custom_field_option object. Example: {"custom_field_option": {"id": 10002, "name": "Pineapples", ... }. If an option exists for the given ID, the option will be updated. Otherwise, a new option will be created.

Response

Returns one of the following status codes:

• 200 with Location: /api/v2/user_fields/{user_field_id}/options.json if the user field option already exists in the database
• 201 with Location: /api/v2/user_fields/{user_field_id}/options.json if the user field option is new

Allowed For

• Admins

Parameters

Name	Type	In	Required	Description
user_field_id		Path	true	The ID or key of the user field

Code Samples

curl

Create User Field Option

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}/options.json \
  -H "Content-Type: application/json" -X POST \
  -d '{"custom_field_option": {"name": "Grapes", "position": 2, "value": "grape"}}' \
  -v -u {email_address}/token:{api_token}

curl

Update User Field Option

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}/options.json \
  -H "Content-Type: application/json" -X POST \
  -d '{"custom_field_option": {"id": 10002, "name": "Pineapples", "position": 2, "value": "pineapple"}}' \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/my_text_field/options"
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/my_text_field/options")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://example.zendesk.com/api/v2/user_fields/my_text_field/options',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/my_text_field/options"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/my_text_field/options")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "custom_field_option": {
    "id": 10002,
    "name": "Pineapples",
    "position": 2,
    "raw_name": "Pineapples",
    "url": "http://{subdomain}.zendesk.com/api/v2/user_fields/1/options/10002.json",
    "value": "pineapple"
  }
}

201 Created

// Status 201 Created

{
  "custom_field_option": {
    "id": 10002,
    "name": "Grapes",
    "position": 2,
    "raw_name": "Grapes",
    "url": "http://{subdomain}.zendesk.com/api/v2/user_fields/1/options/10002.json",
    "value": "grape"
  }
}

Delete User Field Option

• DELETE /api/v2/user_fields/{user_field_id}/options/{user_field_option_id}

Allowed for

• Admins

Parameters

Name	Type	In	Required	Description
user_field_id		Path	true	The ID or key of the user field
user_field_option_id	integer	Path	true	The ID of the user field option

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/user_fields/{user_field_id}/options/{user_field_option_id}.json \
  -v -u {email_address}/token:{api_token} -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://example.zendesk.com/api/v2/user_fields/my_text_field/options/10001")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null