Account Settings
JSON Format
Account Settings are represented as JSON objects with the following properties:
Name |
Type |
Read-only |
Mandatory |
Description |
active_features |
object |
false |
false |
The active features for an account. See Active Features |
agents |
object |
false |
false |
Configuration for the agent workspace. See Agents |
api |
object |
false |
false |
API configuration options. See API |
apps |
object |
false |
false |
Apps configuration options. See Apps |
billing |
object |
false |
false |
Billing configuration options. See Billing |
branding |
object |
false |
false |
Branding settings. See Branding |
brands |
object |
false |
false |
Brand settings. See Brands |
cdn |
object |
false |
false |
CDN settings |
chat |
object |
false |
false |
Zendesk Chat settings. See Chat |
cross_sell |
object |
false |
false |
Cross Sell settings |
email |
object |
false |
false |
Email settings |
gooddata_advanced_analytics |
object |
false |
false |
GoodData settings, used for insights. Legacy configuration prior to Zendesk Explore. See GoodData Advanced Analytics |
google_apps |
object |
false |
false |
Google Apps configuration. See G Suite |
groups |
object |
false |
false |
Group configuration |
limits |
object |
false |
false |
Account limits configuration. See Limits |
localization |
object |
false |
false |
Internationalization configuration settings. See Localization |
lotus |
object |
false |
false |
Support UI settings. See Lotus |
metrics |
object |
false |
false |
Account metrics settings. See Metrics |
onboarding |
object |
false |
false |
Onboarding settings |
rule |
object |
false |
false |
Rules settings for triggers, macros, views, and automations. See Rules |
screencast |
object |
false |
false |
Screencast settings |
statistics |
object |
false |
false |
Account statistics settings. See Statistics |
ticket_form |
object |
false |
false |
Ticket form settings. See Ticket Form |
ticket_sharing_partners |
object |
false |
false |
Ticket sharing partners settings. See Ticket Sharing Partners |
tickets |
object |
false |
false |
Ticket settings. See Tickets |
twitter |
object |
false |
false |
Twitter settings. See Twitter |
user |
object |
false |
false |
User settings. See Users |
voice |
object |
false |
false |
Zendesk Talk settings. See Voice |
You can access the following data describing the settings of an account. You can update the settings marked as not read-only.
Branding
Name |
Type |
Read-only |
Comment |
header_color |
string |
no |
HEX of the header color |
page_background_color |
string |
no |
HEX of the page background color |
tab_background_color |
string |
no |
HEX of tab background color |
text_color |
string |
no |
HEX of the text color, usually matched to contrast well with header_color |
header_logo_url |
string |
yes |
The URL for the custom header logo |
favicon_url |
string |
yes |
The URL for the custom favicon |
Apps
Name |
Type |
Read-only |
Comment |
use |
boolean |
yes |
The account can use apps |
create_private |
boolean |
yes |
The account can create private apps |
Tickets
Name |
Type |
Read-only |
Comment |
comments_public_by_default |
boolean |
no |
Comments from agents are public by default |
is_first_comment_private_enabled |
boolean |
no |
Allow first comment on tickets to be private |
list_newest_comments_first |
boolean |
no |
When viewing a ticket, show the newest comments and events first |
collaboration |
boolean |
yes |
CCs may be added to a ticket |
private_attachments |
boolean |
no |
Users must sign in to access attachments |
email_attachments |
boolean |
no |
Attachments should be sent as real attachments when under the size limit |
agent_collision |
boolean |
yes |
Clients should provide an indicator when a ticket is being viewed by ther agent |
list_empty_views |
boolean |
no |
Clients should display views with no matching tickets in menus |
maximum_personal_views_to_list |
number |
yes |
Maximum number of personal views clients should display in menus |
tagging |
boolean |
no |
Tickets may be tagged |
markdown_ticket_comments |
boolean |
no |
Whether agent comments should be processed with Markdown |
emoji_autocompletion |
boolean |
no |
Whether agent comments should allow for Emoji rendering |
agent_ticket_deletion |
boolean |
no |
Whether agents can delete tickets |
Agents
Name |
Type |
Read-only |
Comment |
agent_workspace |
boolean |
no |
Toggles the Agent Workspace experience |
Chat
Name |
Type |
Read-only |
Comment |
enabled |
boolean |
yes |
Chat is enabled |
maximum_requests |
number |
yes |
The maximum number of chat requests an agent may handle at one time |
welcome_message |
string |
yes |
The message automatically sent to end-users when they begin chatting with agent |
Twitter
Name |
Type |
Read-only |
Comment |
shorten_url |
string |
yes |
Possible values: 'always', 'optional', 'never' |
G Suite
Name |
Type |
Read-only |
Comment |
has_google_apps |
boolean |
yes |
|
has_google_apps_admin |
boolean |
no |
Account has at least one G Suite admin |
Voice
Name |
Type |
Read-only |
Comment |
enabled |
boolean |
yes |
Voice is enabled |
maintenance |
boolean |
yes |
|
logging |
boolean |
yes |
|
outbound_enabled |
boolean |
yes |
|
agent_confirmation_when_forwarding |
boolean |
yes |
|
agent_wrap_up_after_calls |
boolean |
yes |
|
maximum_queue_size |
number |
yes |
|
maximum_queue_wait_time |
number |
yes |
|
only_during_business_hours |
boolean |
yes |
|
recordings_public |
boolean |
yes |
|
uk_mobile_forwarding |
boolean |
yes |
|
Users
Name |
Type |
Read-only |
Comment |
tagging |
boolean |
no |
Users may be tagged |
time_zone_selection |
boolean |
yes |
Whether user can view time zone for profile |
language_selection |
boolean |
yes |
Whether to display language drop down for a user |
agent_created_welcome_emails |
boolean |
no |
Whether a user created by an agent receives a welcome email |
end_user_phone_number_validation |
boolean |
no |
Whether a user's phone number is validated |
have_gravatars_enabled |
boolean |
no |
Whether user gravatars are displayed in the UI |
GoodData Advanced Analytics
Name |
Type |
Read-only |
Comment |
enabled |
boolean |
yes |
GoodData Advanced Analytics is enabled |
Brands
Name |
Type |
Read-only |
Comment |
default_brand_id |
number |
no |
The id of the brand that is assigned to tickets by default |
require_brand_on_new_tickets |
boolean |
no |
Require agents to select a brand before saving tickets |
Statistics
Name |
Type |
Read-only |
Comment |
forum |
boolean |
yes |
Allow users to view forum statistics |
search |
boolean |
yes |
Allow users to view search statistics |
Billing
Name |
Type |
Read-only |
Comment |
backend |
string |
yes |
Backend Billing system either 'internal' or 'zuora' |
Active Features
Name |
Type |
Read-only |
Comment |
on_hold_status |
boolean |
yes |
Account can use status hold |
user_tagging |
boolean |
no |
Enable user tags |
ticket_tagging |
boolean |
no |
Allow tagging tickets |
topic_suggestion |
boolean |
yes |
Allow topic suggestions in tickets |
voice |
boolean |
yes |
Voice support |
facebook_login |
boolean |
yes |
|
google_login |
boolean |
yes |
|
twitter_login |
boolean |
yes |
|
forum_analytics |
boolean |
yes |
Forum and search analytics |
business_hours |
boolean |
no |
|
agent_forwarding |
boolean |
yes |
|
chat |
boolean |
yes |
|
chat_about_my_ticket |
boolean |
yes |
|
customer_satisfaction |
boolean |
no |
|
satisfaction_prediction |
boolean |
no |
|
csat_reason_code |
boolean |
yes |
|
markdown |
boolean |
yes |
Markdown in ticket comments |
bcc_archiving |
boolean |
yes |
Account has a bcc_archive_address set |
allow_ccs |
boolean |
yes |
Allow CCs on tickets |
advanced_analytics |
boolean |
yes |
|
insights |
boolean |
yes |
|
explore |
boolean |
yes |
Has account plan setting 'explore' |
good_data_and_explore |
boolean |
yes |
Has account plan setting 'good_data_and_explore' |
explore_on_support_pro_plan |
boolean |
yes |
Allowed to show explore role controls |
sandbox |
boolean |
yes |
Account has a sandbox |
suspended_ticket_notification |
boolean |
yes |
|
twitter |
boolean |
yes |
Account monitors at least one Twitter handle |
facebook |
boolean |
yes |
Account is actively linked to at least one Facebook page |
feedback_tabs |
boolean |
yes |
Feedback tab has been configured before |
dynamic_contents |
boolean |
yes |
Account has at least one dynamic content |
light_agents |
boolean |
yes |
Account has at least one light agent |
is_abusive |
boolean |
yes |
Account exceeded trial limits |
rich_content_in_email |
boolean |
yes |
Account supports incoming HTML email |
fallback_composer |
boolean |
yes |
Fallback composer for Asian languages |
API
Name |
Type |
Read-only |
Comment |
accepted_api_agreement |
boolean |
no |
Account has accepted the API agreement |
api_password_access |
boolean |
no |
Allow the account to use the API with username/password |
api_token_access |
boolean |
no |
Allow the account to use the API with API tokens |
Ticket Form
Name |
Type |
Read-only |
Comment |
ticket_forms_instructions |
string |
no |
|
Lotus
Name |
Type |
Read-only |
Comment |
prefer_lotus |
boolean |
yes |
Prefers the current version of Zendesk Support rather than Zendesk Classic |
Ticket Sharing Partners
Name |
Type |
Read-only |
Comment |
support_addresses |
object |
yes |
Array of support addresses for all accepted sharing agreement accounts |
Rules
Name |
Type |
Read-only |
Comment |
macro_most_used |
boolean |
no |
Display the most-used macros in the Apply macro list. Defaults to true |
macro_order |
string |
no |
Default macro display order. Possible values are 'alphabetical' or 'position' |
skill_based_filtered_views |
object |
no |
Array of view ids |
Limits
Name |
Type |
Read-only |
Comment |
attachment_size |
number |
yes |
The maximum ticket attachment file size (in bytes) |
Metrics
Name |
Type |
Read-only |
Comment |
account_size |
string |
yes |
An account size category computed from the number of billable agents |
Localization
Name |
Type |
Read-only |
Comment |
locale_ids |
array |
no |
Array of locale IDs enabled for the account. See Locales for possible values |
Example
{
"active_features": {
"advanced_analytics": false,
"agent_forwarding": false,
"allow_ccs": true,
"allow_email_template_customization": true,
"automatic_answers": false,
"bcc_archiving": false,
"benchmark_opt_out": false,
"business_hours": false,
"chat": false,
"chat_about_my_ticket": false,
"csat_reason_code": false,
"custom_dkim_domain": true,
"customer_context_as_default": false,
"customer_satisfaction": false,
"dynamic_contents": false,
"explore": true,
"explore_on_support_ent_plan": false,
"explore_on_support_pro_plan": false,
"facebook": false,
"facebook_login": false,
"fallback_composer": false,
"forum_analytics": true,
"good_data_and_explore": false,
"google_login": false,
"insights": false,
"is_abusive": false,
"light_agents": false,
"markdown": false,
"on_hold_status": false,
"rich_content_in_emails": true,
"sandbox": false,
"satisfaction_prediction": false,
"screencasts": false,
"suspended_ticket_notification": false,
"ticket_forms": true,
"ticket_tagging": true,
"topic_suggestion": false,
"twitter": true,
"twitter_login": false,
"user_org_fields": true,
"user_tagging": true,
"voice": true
},
"agents": {
"agent_workspace": false,
"focus_mode": false
},
"api": {
"accepted_api_agreement": true,
"api_password_access": "true",
"api_token_access": "true"
},
"apps": {
"create_private": true,
"create_public": false,
"use": true
},
"billing": {
"backend": "zuora"
},
"branding": {
"favicon_url": null,
"header_color": "78A300",
"header_logo_url": null,
"page_background_color": "333333",
"tab_background_color": "7FA239",
"text_color": "FFFFFF"
},
"brands": {
"default_brand_id": 1873,
"require_brand_on_new_tickets": false
},
"cdn": {
"cdn_provider": "default",
"fallback_cdn_provider": "cloudfront",
"hosts": [
{
"name": "default",
"url": "https://p18.zdassets.com"
},
{
"name": "cloudfront",
"url": "https://d2y9oszrd3dhjh.cloudfront.net"
}
]
},
"chat": {
"available": true,
"enabled": false,
"integrated": true,
"maximum_request_count": 1,
"welcome_message": "Hi there. How can I help today?"
},
"cross_sell": {
"show_chat_tooltip": true,
"xsell_source": null
},
"email": {
"accept_wildcard_emails": false,
"custom_dkim_domain": false,
"email_sender_authentication": false,
"email_template_photos": true,
"email_template_selection": false,
"gmail_actions": true,
"html_mail_template": "\u003c!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\" \"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\"\u003e\n\u003chtml\u003e\n\u003chead\u003e\n \u003cmeta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" /\u003e\n \u003cstyle type=\"text/css\"\u003e\n table td {\n border-collapse: collapse;\n }\n {{styles}}\n \u003c/style\u003e\n\u003c/head\u003e\n\u003cbody {{attributes}} style=\"width: 100%!important; margin: 0; padding: 0;\"\u003e\n \u003cdiv style=\"padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;\"\u003e\n \u003cdiv style=\"color: #b5b5b5;\"\u003e{{delimiter}}\u003c/div\u003e\n {{content}}\n \u003c/div\u003e\n \u003cdiv style=\"padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;\n margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;\"\u003e\n {{footer}} {{footer_link}}\n \u003c/div\u003e\n\u003c/body\u003e\n\u003c/html\u003e\n",
"mail_delimiter": "{{txt.email.delimiter}}",
"modern_email_template": true,
"no_mail_delimiter": false,
"personalized_replies": true,
"rich_content_in_emails": true,
"send_gmail_messages_via_gmail": true,
"simplified_email_threading": false,
"text_mail_template": "{{content}}\n\n{{footer}}"
},
"gooddata_advanced_analytics": {
"enabled": true
},
"google_apps": {
"has_google_apps": false,
"has_google_apps_admin": false
},
"groups": {
"check_group_name_uniqueness": true
},
"limits": {
"attachment_size": 52428800
},
"localization": {
"locale_ids": [
1042
]
},
"lotus": {
"pod_id": 999,
"prefer_lotus": true,
"reporting": true
},
"metrics": {
"account_size": "100-399"
},
"onboarding": {
"checklist_onboarding_version": 2,
"onboarding_segments": null,
"product_sign_up": null
},
"rule": {
"macro_most_used": true,
"macro_order": "alphabetical",
"skill_based_filtered_views": [],
"using_skill_based_routing": false
},
"screencast": {
"enabled_for_tickets": false,
"host": null,
"tickets_recorder_id": null
},
"statistics": {
"forum": true,
"rule_usage": true,
"search": true
},
"ticket_form": {
"raw_ticket_forms_instructions": "Please choose your issue below",
"ticket_forms_instructions": "Please choose your issue below"
},
"ticket_sharing_partners": {
"support_addresses": [
"[email protected]"
]
},
"tickets": {
"accepted_new_collaboration_tos": false,
"agent_collision": true,
"agent_ticket_deletion": false,
"allow_group_reset": true,
"assign_tickets_upon_solve": true,
"auto_updated_ccs_followers_rules": false,
"collaboration": true,
"comments_public_by_default": true,
"email_attachments": false,
"emoji_autocompletion": true,
"follower_and_email_cc_collaborations": false,
"is_first_comment_private_enabled": true,
"light_agent_email_ccs_allowed": false,
"list_empty_views": true,
"list_newest_comments_first": true,
"markdown_ticket_comments": false,
"maximum_personal_views_to_list": 8,
"private_attachments": false,
"rich_text_comments": true,
"status_hold": false,
"tagging": true,
"using_skill_based_routing": false
},
"twitter": {
"shorten_url": "optional"
},
"user": {
"agent_created_welcome_emails": true,
"end_user_phone_number_validation": false,
"have_gravatars_enabled": true,
"language_selection": true,
"multiple_organizations": false,
"tagging": true,
"time_zone_selection": true
},
"voice": {
"agent_confirmation_when_forwarding": true,
"agent_wrap_up_after_calls": true,
"enabled": true,
"logging": true,
"maximum_queue_size": 5,
"maximum_queue_wait_time": 1,
"only_during_business_hours": false,
"outbound_enabled": true,
"recordings_public": true,
"uk_mobile_forwarding": true
}
}
Show Settings
GET /api/v2/account/settings
Shows the settings that are available for the account.
Allowed For
Using curl
curl https://{subdomain}.zendesk.com/api/v2/account/settings.json \
-v -u {email_address}:{password}
Example Response
Status 200 OK
{
"settings": {
"active_features": {
"advanced_analytics": false,
"agent_forwarding": false,
"allow_ccs": true,
"allow_email_template_customization": true,
"automatic_answers": false,
"bcc_archiving": false,
"benchmark_opt_out": false,
"business_hours": false,
"chat": false,
"chat_about_my_ticket": false,
"csat_reason_code": false,
"custom_dkim_domain": true,
"customer_context_as_default": false,
"customer_satisfaction": false,
"dynamic_contents": false,
"explore": true,
"explore_on_support_ent_plan": false,
"explore_on_support_pro_plan": false,
"facebook": false,
"facebook_login": false,
"fallback_composer": false,
"forum_analytics": true,
"good_data_and_explore": false,
"google_login": false,
"insights": false,
"is_abusive": false,
"light_agents": false,
"markdown": false,
"on_hold_status": false,
"rich_content_in_emails": true,
"sandbox": false,
"satisfaction_prediction": false,
"screencasts": false,
"suspended_ticket_notification": false,
"ticket_forms": true,
"ticket_tagging": true,
"topic_suggestion": false,
"twitter": true,
"twitter_login": false,
"user_org_fields": true,
"user_tagging": true,
"voice": true
},
"agents": {
"agent_workspace": false,
"focus_mode": false
},
"api": {
"accepted_api_agreement": true,
"api_password_access": "true",
"api_token_access": "true"
},
"apps": {
"create_private": true,
"create_public": false,
"use": true
},
"billing": {
"backend": "zuora"
},
"branding": {
"favicon_url": null,
"header_color": "78A300",
"header_logo_url": null,
"page_background_color": "333333",
"tab_background_color": "7FA239",
"text_color": "FFFFFF"
},
"brands": {
"default_brand_id": 1873,
"require_brand_on_new_tickets": false
},
"cdn": {
"cdn_provider": "default",
"fallback_cdn_provider": "cloudfront",
"hosts": [
{
"name": "default",
"url": "https://p18.zdassets.com"
},
{
"name": "cloudfront",
"url": "https://d2y9oszrd3dhjh.cloudfront.net"
}
]
},
"chat": {
"available": true,
"enabled": false,
"integrated": true,
"maximum_request_count": 1,
"welcome_message": "Hi there. How can I help today?"
},
"cross_sell": {
"show_chat_tooltip": true,
"xsell_source": null
},
"email": {
"accept_wildcard_emails": false,
"custom_dkim_domain": false,
"email_sender_authentication": false,
"email_template_photos": true,
"email_template_selection": false,
"gmail_actions": true,
"html_mail_template": "\u003c!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\" \"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\"\u003e\n\u003chtml\u003e\n\u003chead\u003e\n \u003cmeta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" /\u003e\n \u003cstyle type=\"text/css\"\u003e\n table td {\n border-collapse: collapse;\n }\n {{styles}}\n \u003c/style\u003e\n\u003c/head\u003e\n\u003cbody {{attributes}} style=\"width: 100%!important; margin: 0; padding: 0;\"\u003e\n \u003cdiv style=\"padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;\"\u003e\n \u003cdiv style=\"color: #b5b5b5;\"\u003e{{delimiter}}\u003c/div\u003e\n {{content}}\n \u003c/div\u003e\n \u003cdiv style=\"padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;\n margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;\"\u003e\n {{footer}} {{footer_link}}\n \u003c/div\u003e\n\u003c/body\u003e\n\u003c/html\u003e\n",
"mail_delimiter": "{{txt.email.delimiter}}",
"modern_email_template": true,
"no_mail_delimiter": false,
"personalized_replies": true,
"rich_content_in_emails": true,
"send_gmail_messages_via_gmail": true,
"simplified_email_threading": false,
"text_mail_template": "{{content}}\n\n{{footer}}"
},
"gooddata_advanced_analytics": {
"enabled": true
},
"google_apps": {
"has_google_apps": false,
"has_google_apps_admin": false
},
"groups": {
"check_group_name_uniqueness": true
},
"limits": {
"attachment_size": 52428800
},
"localization": {
"locale_ids": [
1042
]
},
"lotus": {
"pod_id": 999,
"prefer_lotus": true,
"reporting": true
},
"metrics": {
"account_size": "100-399"
},
"onboarding": {
"checklist_onboarding_version": 2,
"onboarding_segments": null,
"product_sign_up": null
},
"rule": {
"macro_most_used": true,
"macro_order": "alphabetical",
"skill_based_filtered_views": [],
"using_skill_based_routing": false
},
"screencast": {
"enabled_for_tickets": false,
"host": null,
"tickets_recorder_id": null
},
"statistics": {
"forum": true,
"rule_usage": true,
"search": true
},
"ticket_form": {
"raw_ticket_forms_instructions": "Please choose your issue below",
"ticket_forms_instructions": "Please choose your issue below"
},
"ticket_sharing_partners": {
"support_addresses": [
"[email protected]"
]
},
"tickets": {
"accepted_new_collaboration_tos": false,
"agent_collision": true,
"agent_ticket_deletion": false,
"allow_group_reset": true,
"assign_tickets_upon_solve": true,
"auto_updated_ccs_followers_rules": false,
"collaboration": true,
"comments_public_by_default": true,
"email_attachments": false,
"emoji_autocompletion": true,
"follower_and_email_cc_collaborations": false,
"is_first_comment_private_enabled": true,
"light_agent_email_ccs_allowed": false,
"list_empty_views": true,
"list_newest_comments_first": true,
"markdown_ticket_comments": false,
"maximum_personal_views_to_list": 8,
"private_attachments": false,
"rich_text_comments": true,
"status_hold": false,
"tagging": true,
"using_skill_based_routing": false
},
"twitter": {
"shorten_url": "optional"
},
"user": {
"agent_created_welcome_emails": true,
"end_user_phone_number_validation": false,
"have_gravatars_enabled": true,
"language_selection": true,
"multiple_organizations": false,
"tagging": true,
"time_zone_selection": true
},
"voice": {
"agent_confirmation_when_forwarding": true,
"agent_wrap_up_after_calls": true,
"enabled": true,
"logging": true,
"maximum_queue_size": 5,
"maximum_queue_wait_time": 1,
"only_during_business_hours": false,
"outbound_enabled": true,
"recordings_public": true,
"uk_mobile_forwarding": true
}
}
}
Update Account Settings
PUT /api/v2/account/settings
Updates settings for the account. See JSON Format above for the settings you can update.
Allowed For
Using curl
curl https://{subdomain}.zendesk.com/api/v2/account/settings.json \
-H "Content-Type: application/json" -X PUT \
-d '{ "settings": { "active_features": { "customer_satisfaction": false }}}' \
-v -u {email_address}:{password}
Example Response
Status 200 OK
{
"settings": {
"active_features": {
"advanced_analytics": false,
"agent_forwarding": false,
"allow_ccs": true,
"allow_email_template_customization": true,
"automatic_answers": false,
"bcc_archiving": false,
"benchmark_opt_out": false,
"business_hours": false,
"chat": false,
"chat_about_my_ticket": false,
"csat_reason_code": false,
"custom_dkim_domain": true,
"customer_context_as_default": false,
"customer_satisfaction": false,
"dynamic_contents": false,
"explore": true,
"explore_on_support_ent_plan": false,
"explore_on_support_pro_plan": false,
"facebook": false,
"facebook_login": false,
"fallback_composer": false,
"forum_analytics": true,
"good_data_and_explore": false,
"google_login": false,
"insights": false,
"is_abusive": false,
"light_agents": false,
"markdown": false,
"on_hold_status": false,
"rich_content_in_emails": true,
"sandbox": false,
"satisfaction_prediction": false,
"screencasts": false,
"suspended_ticket_notification": false,
"ticket_forms": true,
"ticket_tagging": true,
"topic_suggestion": false,
"twitter": true,
"twitter_login": false,
"user_org_fields": true,
"user_tagging": true,
"voice": true
},
"agents": {
"agent_workspace": false,
"focus_mode": false
},
"api": {
"accepted_api_agreement": true,
"api_password_access": "true",
"api_token_access": "true"
},
"apps": {
"create_private": true,
"create_public": false,
"use": true
},
"billing": {
"backend": "zuora"
},
"branding": {
"favicon_url": null,
"header_color": "78A300",
"header_logo_url": null,
"page_background_color": "333333",
"tab_background_color": "7FA239",
"text_color": "FFFFFF"
},
"brands": {
"default_brand_id": 1873,
"require_brand_on_new_tickets": false
},
"cdn": {
"cdn_provider": "default",
"fallback_cdn_provider": "cloudfront",
"hosts": [
{
"name": "default",
"url": "https://p18.zdassets.com"
},
{
"name": "cloudfront",
"url": "https://d2y9oszrd3dhjh.cloudfront.net"
}
]
},
"chat": {
"available": true,
"enabled": false,
"integrated": true,
"maximum_request_count": 1,
"welcome_message": "Hi there. How can I help today?"
},
"cross_sell": {
"show_chat_tooltip": true,
"xsell_source": null
},
"email": {
"accept_wildcard_emails": false,
"custom_dkim_domain": false,
"email_sender_authentication": false,
"email_template_photos": true,
"email_template_selection": false,
"gmail_actions": true,
"html_mail_template": "\u003c!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Transitional//EN\" \"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd\"\u003e\n\u003chtml\u003e\n\u003chead\u003e\n \u003cmeta http-equiv=\"Content-Type\" content=\"text/html; charset=utf-8\" /\u003e\n \u003cstyle type=\"text/css\"\u003e\n table td {\n border-collapse: collapse;\n }\n {{styles}}\n \u003c/style\u003e\n\u003c/head\u003e\n\u003cbody {{attributes}} style=\"width: 100%!important; margin: 0; padding: 0;\"\u003e\n \u003cdiv style=\"padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color:#444444;\"\u003e\n \u003cdiv style=\"color: #b5b5b5;\"\u003e{{delimiter}}\u003c/div\u003e\n {{content}}\n \u003c/div\u003e\n \u003cdiv style=\"padding: 10px ; line-height: 18px; font-family: 'Lucida Grande',Verdana,Arial,sans-serif; font-size: 12px; color: #aaaaaa;\n margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid #eeeeee;\"\u003e\n {{footer}} {{footer_link}}\n \u003c/div\u003e\n\u003c/body\u003e\n\u003c/html\u003e\n",
"mail_delimiter": "{{txt.email.delimiter}}",
"modern_email_template": true,
"no_mail_delimiter": false,
"personalized_replies": true,
"rich_content_in_emails": true,
"send_gmail_messages_via_gmail": true,
"simplified_email_threading": false,
"text_mail_template": "{{content}}\n\n{{footer}}"
},
"gooddata_advanced_analytics": {
"enabled": true
},
"google_apps": {
"has_google_apps": false,
"has_google_apps_admin": false
},
"groups": {
"check_group_name_uniqueness": true
},
"limits": {
"attachment_size": 52428800
},
"localization": {
"locale_ids": [
1042
]
},
"lotus": {
"pod_id": 999,
"prefer_lotus": true,
"reporting": true
},
"metrics": {
"account_size": "100-399"
},
"onboarding": {
"checklist_onboarding_version": 2,
"onboarding_segments": null,
"product_sign_up": null
},
"rule": {
"macro_most_used": true,
"macro_order": "alphabetical",
"skill_based_filtered_views": [],
"using_skill_based_routing": false
},
"screencast": {
"enabled_for_tickets": false,
"host": null,
"tickets_recorder_id": null
},
"statistics": {
"forum": true,
"rule_usage": true,
"search": true
},
"ticket_form": {
"raw_ticket_forms_instructions": "Please choose your issue below",
"ticket_forms_instructions": "Please choose your issue below"
},
"ticket_sharing_partners": {
"support_addresses": [
"[email protected]"
]
},
"tickets": {
"accepted_new_collaboration_tos": false,
"agent_collision": true,
"agent_ticket_deletion": false,
"allow_group_reset": true,
"assign_tickets_upon_solve": true,
"auto_updated_ccs_followers_rules": false,
"collaboration": true,
"comments_public_by_default": true,
"email_attachments": false,
"emoji_autocompletion": true,
"follower_and_email_cc_collaborations": false,
"is_first_comment_private_enabled": true,
"light_agent_email_ccs_allowed": false,
"list_empty_views": true,
"list_newest_comments_first": true,
"markdown_ticket_comments": false,
"maximum_personal_views_to_list": 8,
"private_attachments": false,
"rich_text_comments": true,
"status_hold": false,
"tagging": true,
"using_skill_based_routing": false
},
"twitter": {
"shorten_url": "optional"
},
"user": {
"agent_created_welcome_emails": true,
"end_user_phone_number_validation": false,
"have_gravatars_enabled": true,
"language_selection": true,
"multiple_organizations": false,
"tagging": true,
"time_zone_selection": true
},
"voice": {
"agent_confirmation_when_forwarding": true,
"agent_wrap_up_after_calls": true,
"enabled": true,
"logging": true,
"maximum_queue_size": 5,
"maximum_queue_wait_time": 1,
"only_during_business_hours": false,
"outbound_enabled": true,
"recordings_public": true,
"uk_mobile_forwarding": true
}
}
}