Account Settings
JSON Format
You can access the following data describing the settings of an account. You can update the settings marked as not read-only.
Branding
| Name |
Type |
Read-only |
Comment |
| header_color |
string |
no |
HEX of the header color |
| page_background_color |
string |
no |
HEX of the page background color |
| tab_background_color |
string |
no |
HEX of tab background color |
| text_color |
string |
no |
HEX of the text color, usually matched to contrast well with header_color |
| header_logo_url |
string |
yes |
The URL for the custom header logo |
| favicon_url |
string |
yes |
The URL for the custom favicon |
Apps
| Name |
Type |
Read-only |
Comment |
| use |
boolean |
yes |
The account can use apps |
| create_private |
boolean |
yes |
The account can create private apps |
Tickets
| Name |
Type |
Read-only |
Comment |
| comments_public_by_default |
boolean |
no |
Comments from agents are public by default |
| is_first_comment_private_enabled |
boolean |
no |
Allow first comment on tickets to be private |
| list_newest_comments_first |
boolean |
no |
When viewing a ticket, show the newest comments and events first |
| collaboration |
boolean |
yes |
CCs may be added to a ticket |
| private_attachments |
boolean |
no |
Users must login to access attachments |
| email_attachments |
boolean |
no |
Attachments should be sent as real attachments when under the size limit |
| agent_collision |
boolean |
yes |
Clients should provide an indicator when a ticket is being viewed by another agent |
| list_empty_views |
boolean |
no |
Clients should display Views with no matching Tickets in menus |
| maximum_personal_views_to_list |
number |
yes |
Maximum number of personal Views clients should display in menus |
| tagging |
boolean |
no |
Tickets may be tagged |
| markdown_ticket_comments |
boolean |
no |
Whether agent comments should be processed with Markdown |
| emoji_autocompletion |
boolean |
no |
Whether agent comments should allow for Emoji rendering |
| agent_ticket_deletion |
boolean |
no |
Whether agents can delete tickets |
Agents
| Name |
Type |
Read-only |
Comment |
| agent_workspace |
boolean |
no |
Toggles the Agent Workspace experience |
Chat
| Name |
Type |
Read-only |
Comment |
| enabled |
boolean |
yes |
Chat is enabled |
| maximum_requests |
number |
yes |
The maximum number of chat requests an agent may handle at one time |
| welcome_message |
string |
yes |
The message automatically sent to end-users when they begin chatting with an agent |
Twitter
| Name |
Type |
Read-only |
Comment |
| shorten_url |
string |
yes |
Possible values: 'always', 'optional', 'never' |
G Suite
| Name |
Type |
Read-only |
Comment |
| has_google_apps |
boolean |
yes |
|
| has_google_apps_admin |
boolean |
no |
Account has at least one G Suite admin |
Voice
| Name |
Type |
Read-only |
Comment |
| enabled |
boolean |
yes |
Voice is enabled |
| maintenance |
boolean |
yes |
|
| logging |
boolean |
yes |
|
| outbound_enabled |
boolean |
yes |
|
| agent_confirmation_when_forwarding |
boolean |
yes |
|
| agent_wrap_up_after_calls |
boolean |
yes |
|
| maximum_queue_size |
number |
yes |
|
| maximum_queue_wait_time |
number |
yes |
|
| only_during_business_hours |
boolean |
yes |
|
| recordings_public |
boolean |
yes |
|
| uk_mobile_forwarding |
boolean |
yes |
|
Users
| Name |
Type |
Read-only |
Comment |
| tagging |
boolean |
no |
Users may be tagged |
| time_zone_selection |
boolean |
yes |
Whether user can view time zone for profile |
| language_selection |
boolean |
yes |
Whether to display language drop down for a user |
| agent_created_welcome_emails |
boolean |
no |
Whether a user created by an agent receives a welcome email |
| end_user_phone_number_validation |
boolean |
no |
Whether a user's phone number is validated |
| have_gravatars_enabled |
boolean |
no |
Whether user gravatars are displayed in the UI |
GooddataAdvancedAnalytics
| Name |
Type |
Read-only |
Comment |
| enabled |
boolean |
yes |
GoodData Advanced Analytics is enabled |
Brands
| Name |
Type |
Read-only |
Comment |
| default_brand_id |
number |
no |
The id of the brand that is assigned to tickets by default |
| require_brand_on_new_tickets |
boolean |
no |
Require agents to select a brand before saving tickets |
Statistics
| Name |
Type |
Read-only |
Comment |
| forum |
boolean |
yes |
Allow users to view forum statistics |
| search |
boolean |
yes |
Allow users to view search statistics |
Billing
| Name |
Type |
Read-only |
Comment |
| backend |
string |
yes |
Backend Billing system either 'internal' or 'zuora' |
ActiveFeatures
| Name |
Type |
Read-only |
Comment |
| on_hold_status |
boolean |
yes |
Account can use status hold |
| user_tagging |
boolean |
no |
Enable user tags |
| ticket_tagging |
boolean |
no |
Allow tagging tickets |
| topic_suggestion |
boolean |
yes |
Allow topic suggestions in tickets |
| voice |
boolean |
yes |
Voice support |
| facebook_login |
boolean |
yes |
|
| google_login |
boolean |
yes |
|
| twitter_login |
boolean |
yes |
|
| forum_analytics |
boolean |
yes |
Forum and search analytics |
| business_hours |
boolean |
no |
|
| agent_forwarding |
boolean |
yes |
|
| chat |
boolean |
yes |
|
| chat_about_my_ticket |
boolean |
yes |
|
| customer_satisfaction |
boolean |
no |
|
| satisfaction_prediction |
boolean |
no |
|
| csat_reason_code |
boolean |
yes |
|
| markdown |
boolean |
yes |
Markdown in ticket comments |
| bcc_archiving |
boolean |
yes |
Account has a bcc_archive_address set |
| allow_ccs |
boolean |
yes |
Allow CCs on tickets |
| advanced_analytics |
boolean |
yes |
|
| insights |
boolean |
yes |
|
| explore |
boolean |
yes |
Has account plan setting 'explore' |
| good_data_and_explore |
boolean |
yes |
Has account plan setting 'good_data_and_explore' |
| explore_on_support_pro_plan |
boolean |
yes |
Allowed to show explore role controls |
| sandbox |
boolean |
yes |
Account has a sandbox |
| suspended_ticket_notification |
boolean |
yes |
|
| twitter |
boolean |
yes |
Account monitors at least one Twitter handle |
| facebook |
boolean |
yes |
Account is actively linked to at least one Facebook page |
| feedback_tabs |
boolean |
yes |
Feedback tab has been configured before |
| dynamic_contents |
boolean |
yes |
Account has at least one dynamic content |
| light_agents |
boolean |
yes |
Account has at least one light agent |
| is_abusive |
boolean |
yes |
Account exceeded trial limits |
| rich_content_in_email |
boolean |
yes |
Account supports incoming HTML email |
API
| Name |
Type |
Read-only |
Comment |
| accepted_api_agreement |
boolean |
no |
Account has accepted the API agreement |
| api_password_access |
boolean |
no |
Allow the account to use the API with username/password |
| api_token_access |
boolean |
no |
Allow the account to use the API with API tokens |
TicketForm
| Name |
Type |
Read-only |
Comment |
| ticket_forms_instructions |
string |
no |
|
Lotus
| Name |
Type |
Read-only |
Comment |
| prefer_lotus |
boolean |
yes |
Prefers the current version of Zendesk Support rather than Zendesk Classic |
Ticket Sharing Partners
| Name |
Type |
Read-only |
Comment |
| support_addresses |
object |
yes |
Array of support addresses for all accepted sharing agreement accounts |
Rules
| Name |
Type |
Read-only |
Comment |
| macro_most_used |
boolean |
no |
Display the most-used macros in the Apply macro list. Defaults to true |
| macro_order |
string |
no |
Default macro display order. Possible values are 'alphabetical' or 'position' |
| skill_based_filtered_views |
object |
no |
Array of view ids |
Limits
| Name |
Type |
Read-only |
Comment |
| attachment_size |
number |
yes |
The maximum ticket attachment file size (in bytes) |
Metrics
| Name |
Type |
Read-only |
Comment |
| account_size |
string |
yes |
An account size category computed from the number of billable agents |
Localization
| Name |
Type |
Read-only |
Comment |
| locale_ids |
array |
no |
Array of locale IDs enabled for the account. See Locales for possible values |
Example
"settings": {
"branding": {
"header_color": "1A00C3",
"page_background_color": "333333",
"tab_background_color": "3915A2",
"text_color": "FFFFFF",
"header_logo_url": "/path/to/header_logo.png",
"favicon_url": "/path/to/favicon.png",
},
"apps": {
"use": true,
"create_private": true,
"create_public": true
},
"tickets": {
"comments_public_by_default": true,
"list_newest_comments_first": true,
"collaboration": true,
"private_attachments": true,
"email_attachments": true,
"agent_collision": true
"list_empty_views": true,
"maximum_personal_views_to_list": 12,
"tagging": true,
"markdown_ticket_comments": false
},
"agents": {
"agent_workspace": true,
}
"chat": {
"maximum_request_count": 5,
"welcome_message": "Hello, how may I help you?",
"enabled": true
},
"voice": {
"enabled": true,
"maintenance": false,
"logging": true
},
"twitter": {
"shorten_url": "optional"
},
"google_apps": {
"has_google_apps": false,
},
"user": {
"tagging": true,
"time_zone_selection": true,
"language_selection": true,
"end_user_phone_number_validation": false,
"have_gravatars_enabled": false
},
"billing": {
"backend": 'internal'
},
"brands": {
"default_brand_id": 47
},
"active_features": {
"on_hold_status": true,
"user_tagging": true,
"ticket_tagging": true,
"topic_suggestion": true,
"voice": true,
"business_hours": true,
"facebook_login": true,
"google_login": true,
"twitter_login": true,
"forum_analytics": true,
"agent_forwarding": true,
"chat": true,
"chat_about_my_ticket": true,
"customer_satisfaction": true,
"csat_reason_code": true,
"markdown": true,
"bcc_archiving": true,
"allow_ccs": true,
"advanced_analytics": true,
"sandbox": true,
"suspended_ticket_notification": true,
"twitter": true,
"facebook": true,
"feedback_tabs": true,
"dynamic_contents": true,
"light_agents": true,
"explore": true,
"explore_on_support_pro_plan": true,
"good_data_and_explore": false,
},
"ticket_sharing_partners": {
"support_addresses": [
"[email protected]"
]
},
"api": {
"accepted_api_agreement": true
"api_password_access": true
"api_token_access": true
},
"rule": {
"macro_most_used": true,
"macro_order": "alphabetical",
"skill_based_filtered_views": []
},
"limits": {
"attachment_size": 20971520
},
"cdn": {
"cdn_provider": "default",
"fallback_cdn_provider": "cloudfront"
},
"metrics": {
"account_size": "1-99"
}
}
Show Settings
GET /api/v2/account/settings.json
Shows the settings that are available for the account.
Allowed For:
Using curl
curl https://{subdomain}.zendesk.com/api/v2/account/settings.json \
-v -u {email_address}:{password}
Example Response
Status: 200 OK
{
"settings": {
"apps": {.. },
"tickets": { ... },
"chat": { ... },
"twitter": { ... },
"users": { ... }
}
}
Update Account Settings
PUT /api/v2/account/settings.json
Updates settings for the account. See JSON Format above for the settings you can update.
Allowed For
Using curl
curl https://{subdomain}.zendesk.com/api/v2/account/settings.json \
-H "Content-Type: application/json" -X PUT \
-d '{ "settings": { "active_features": { "customer_satisfaction": false }}}' \
-v -u {email_address}:{password}
Example Response
Status: 200 OK
{
"settings": {
...
"active_features": {
"customer_satisfaction": false,
...
}
}