User Passwords
Set a User's Password
POST /api/v2/users/{user_id}/password
An admin can set a user's password only if the setting is enabled in Zendesk Support under Settings > Security > Global. The setting is off by default. Only the account owner can access and change this setting.
Allowed For
Parameters
| Name |
Type |
In |
Required |
Description |
| user_id |
integer |
Path |
true |
The ID of the user |
Using curl
curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/password.json \
-X POST -d '{"password": "newpassword"}' -H "Content-Type: application/json" \
-v -u {email_address}:{password}
Example Response
Status 200 OK
Change Your Password
PUT /api/v2/users/{user_id}/password
You can only change your own password. Nobody can change the password of another user because it requires knowing the user's existing password. However, an admin can set a new password for another user without knowing the existing password. See Set a User's Password above.
Allowed For
Parameters
| Name |
Type |
In |
Required |
Description |
| user_id |
integer |
Path |
true |
The ID of the user |
Using curl
curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/password.json \
-X PUT -d '{"previous_password": "oldpassword", "password": "newpassword"}' \
-v -u {email_address}:{password} -H "Content-Type: application/json"
Example Response
Status 200 OK
List password requirements
GET /api/v2/users/{user_id}/password/requirements
Allowed For
Parameters
| Name |
Type |
In |
Required |
Description |
| user_id |
integer |
Path |
true |
The ID of the user |
Using curl
curl https://{subdomain}.zendesk.com/api/v2/users/{user_id}/password/requirements.json \
-v -u {email_address}:{password} -H "Content-Type: application/json"
Example Response
Status 200 OK
{
"requirements": [
"must be at least 5 characters",
"must be different from email address"
]
}