Zendesk Analytics Tracking

Introduction

Starting with versions 3.6.0, we collect anonymous data on end user interactions to help us improve the overall user experience. This includes anonymous interface interactions such as button clicks and other engagement events.

Important: The Zendesk analytics are not made available to customers.

Zendesk analytics tracking is enabled by default in the SDK. However, it can be disabled in the following ways:

During SDK initialization

To disable analytics tracking at initialization:

C#

await ZendeskSdk.InitializeAsync(config =>
{
    config.AnalyticsTrackingEnabled = false;
});

After SDK initialization

To disable analytics tracking after initialization (for example, when linking to your consent popups):

C#

ZendeskMessaging.Instance.EnableAnalyticsTracking(false);