Known Issues

Product limitations

No user authentication: It is not currently possible for a business to verify the identity of a user. We expect to remove this limitation and provide user authentication capabilities in Q2, 2021.

Limited conversation history: The conversation history is limited to the last 100 messages. We expect to remove this limitation and provide complete conversation history capabilities in Q2, 2021.

Limited UI customization: It is possible to modify a small set of SDK UI colors in the Admin Center. There are currently no customization options beyond this. We will be adding additional customization capabilities in the future.

Conversation observers: It is not possible to retrieve data on certain aspects of the conversation, such as:

  • The number of unread messages
  • The availability of agents
  • The end user’s position in the queue to speak to an agent.

Limited number of supported image types: If the end user receives an image message, the only supported image types are jpeg, jpg, gif, and png. We'll increase the number of support file types in the future if there's demand for this.

Known Bugs

Warnings using Cocoapods If you use CocoaPods to integrate the messaging SDK, you may see the following warning when building: "warning: [CP] Vendored binary contains architectures (armv7 arm64) none of which match the current build architectures (x86_64)." This will be addressed in a future release. You can silence the warning by removing the dSYMs from your integration.

SPM Integration Logger produces the following warning if you're using SPM: "Skipping duplicate build file in Copy Files build phase:"