If you built an app with the Zendesk Apps framework to extend the functionality of Zendesk Support, Zendesk Sell, or Zendesk Chat, you can upload and install it so that agents can start using it. These kinds of apps are private, as opposed to the public apps available in the Zendesk Apps Marketplace.

You can upload and install private apps in Support on the Zendesk Suite Growth plan or above, or on the Support Professional plan and above.

You can upload and install private apps in Chat on the Zendesk Suite Growth plan or above.

You can upload and install private apps in Sell on all plans above the Team plan.

Zendesk offers developers a free, sponsored test account for testing and debugging apps. See Request a sponsored test account.

If you haven't built an app yet:

If you're trying to build and package your app, use the ZAT tool as described in Installing and using the Zendesk apps tools.

This article covers the following topics:

Uploading and installing a private app in Zendesk Support

  1. Click the Admin icon () in the sidebar, then select Apps > Manage.
  2. Click Upload App.
  3. Enter a Name for the app.
  4. Click Choose file and select the zip file for your private app.
  5. Click Save.
  6. In the pop-up box that appears, click Agree and upload this App.
  7. When prompted, click Install.

    When the process is complete, your private app appears in the list of installed apps on the Manage Apps page.

Uploading and installing a private app in Zendesk Chat

  1. Sign in to your Support account, click on the Product Tray, and launch Chat.
  2. In the Chat dashboard, go to Settings > Account > Apps.
  3. Click Upload Private App in the right side of the page.
  4. Enter the name of your app.
  5. Click Choose File and select the zip file of your app.
  6. Click Upload to upload the app to Zendesk Chat, then again after agreeing to the risks and limitations.
  7. When prompted, click Install.

    When the process is complete, your app should appear as a private app in your list of installed apps on the page. It should also appear in the chat interface, ready for agents to use.

Uploading and installing a private app in Zendesk Sell

  1. Sign in to your Sell account, and click the Settings icon ().
  2. Select Tools > Apps.
  3. Click Upload Private App in the right side of the page.
  4. Enter the name of your app.
  5. Click Choose File and select the zip file of your app.
  6. Click Upload to upload the app to Zendesk Sell, then again after agreeing to the risks and limitations.
  7. When prompted, click Install.

    When the process is complete, your app should appear as a private app in your list of installed apps on the page. It should also appear in the Sell interface, ready for agents to use.