Zendesk app tools - Known issues
Problem: ZAT is a Ruby gem that requires Ruby 2.1 or later to run. However, the Windows installer for Ruby 2.4 and later has a dependency issue that prevents ZAT from running in Windows.
Solution: Install and use Ruby 2.3, or consider using Ubuntu for Windows 10 as your development environment. To install Ubuntu, see Setting up a Bash shell in Windows 10.
After starting the ZAT server and appending ?zat=true to the Zendesk product interface URL, your app may be blank. The browser is blocking the content from the local zat server because it considers it mixed content.
Installing ZAT on Mac OS X may fail with the error shown below:
Building native extensions. This could take a while...
ERROR: Error installing zendesk_apps_tools:
ERROR: Failed to build gem native extension.
C compiler is not installed on your Mac. To fix this issue, download and install Xcode, and then install the Xcode command line tools. For information on installing Xcode command line tools, see this guide on macports.org. After installing Xcode, try installing ZAT again.
Thin gem is not installed on your Mac. To install, run the following command in your command-line editor:
gem install thin -v 1.7.2 -- --with-cflags="-Wno-error=implicit-function-declaration".
The zendesk_apps_tools gem has a dependency on thin version 1.7.2. Without specifying a version, the later version of thin will compile by default.
You can also use a beta version of the Zendesk Command Line (ZCLI) to build and deploy Zendesk apps. See Using Zendesk Command Line for more information.
Install rake separately with
$ gem install rake, then update ZAT with
$ gem install zendesk_apps_tools.
Your system environment might be not have all the tools necessary to build and use native Ruby gems. You can install an add-on called DevKit to get these tools. Download the DevKit from the Downloads page on the RubyInstaller website. See Which Development Kit? on the page.