Classic Web Widget and SDKs capabilities
Classic Web Widget and SDKs features
This document contains a list of the features and contents present in the Classic SDKs.
Similar documents are available for the Zendesk SDKs and for Sunshine Conversation.
| Feature | Web Widget | Chat SDK | Support SDK | Unity SDK | |
|---|---|---|---|---|---|
| Asynchronous | End users can leave and come back to the conversation | No | No | Yes | Yes |
| Persistent | Full view of past messages | No | No | Yes | Yes |
| Rich content | Carousels, forms, list, and more. See Supported content types and structured messages | Yes | Limited | Limited | Limited |
| Portable | Conduct conversation across multiple channels | No | No | No | No |
| Multiple | Conduct multiple conversations with the same company simultaneously | No | No | Yes | Yes |
| API and 3rd party integration | Customize the conversation experience using APIs and third-party chatbot | Yes | Yes | No | No |
| UI customization | Customize the end-user side | Limited | Limited | Limited | Limited |
| User authentication | User authentication using JWT | Yes | Yes | Yes | Yes |
| Skill-based routing | Route conversation to right agent and teams | Yes | Yes | Yes | Yes |
| Push notifications | Mobile only | n/a | Android iOS | Android iOS | No |
| Dark mode | Mobile only | n/a | No | No | No |
| Article suggestions | Answer Bot recommends article | Yes | No | Yes | Yes |
| Article in-app viewing | Viewing the articles in-app | n/a | No | Yes | Yes |
| Help center navigation | Navigate through help center articles in UI | n/a | No | Yes | Yes |
| Rating interaction | Ability for end user to provide feedback and comment | Yes | Yes | No | Yes |
| Agent Avatar | Ability for agent/bot to have a customised Avatar | Yes | Android only | Yes | Yes |
Supported content types and structured messages
| Content types | Web Widget | Chat SDK | Support SDK | Unity SDK | |
|---|---|---|---|---|---|
| Text | Yes | Yes | Yes | Yes | |
| Links | Yes | Yes | Yes | Yes | |
| Image | Yes | Yes | Yes | Yes | |
| File | Yes | Yes | Yes | Yes | |
| Emoji | Yes | Yes | Yes | No | |
| GIF | Yes | Yes | Yes | No | |
| Location | No | No | No | No |
| Structured messages | Web Widget | Chat SDK | Support SDK | Unity SDK | |
|---|---|---|---|---|---|
| Compound Message | No | No | No | No | |
| Carousel | No | No | No | No | |
| Form | No | No | No | No | |
| List | No | No | No | No | |
| Shortcuts | Yes | Yes | No | No |
More information
For more information around the different SDKs limitations and known issues, each SDK has its dedicated section: