Known issues and limitations
Current minor issues
- Minor issues surrounding
sentlabel not updating in the
RequestControllerin some cases.
cancelbutton takes tint color of navbar, not visible with white
navBartint color due to Apple bug.
Only one instance of Support SDK running at the same time
The Classic Support SDK has not been designed to be able to have multiple instance of it running at the same time. You can only using one instance of Support SDK at once in your app.
Switching the SDK account at runtime
If you want to change Support account at runtime, be aware that this is not supported. While it is possible to initialise with one account and initialise again with another one during runtime, we do not support such configuration.
SDK doesn't support subsections
The use of subsections is not supported by the SDK. In the UI, subsections will be treated as normal sections of a category.
Ticket creation message doesn't support Placeholders
The customisable ticket creation message doesn't support Placeholders but does support Dynamic Content.
Maximum number of results in HelpCenterOverviewController
The network response that powers
HelpCenterOverviewController has a maximum of 11 categories, with a maximum
of 10 sections for each category. Each section in the response has a maximum of 5 articles, and a
"See all articles" button is added if there are more sections in the back-end. Tapping the button
will load any remaining articles into the section.
These limits were chosen to ensure maximum reliability and scalability while still meeting the needs
of the majority of our customers. If your Help Center has more categories or sections than these
limits will allow, consider prioritizing the most important content for mobile and filtering for
labels, sections, or categories when configuring
App transport security
If you are hosting Help Center content externally you may need to whitelist the URLs in your app's Info.Plist for it to display. This is because of App Transport Security.
The library can be compiled when Mac Catalyst is enabled, however, Mac Catalyst is not supported.