DocumentationAPI Reference

Release notes

Release notes

Note: messaging doesn't refer to the messaging channel, this is the name of the Classic SDK UI.

26 November 2024

This release contains:

  • Chat SDK 3.6.0
  • Chat Providers 3.6.0

This version fixes an issue where the chat state didn't reset after an agent ended a conversation, causing the Answer Bot to close the new chat without allowing the user to connect to an agent.

1 October 2024

This release contains:

  • Support 5.3.1
  • Messaging 5.5.1
  • AnswerBot 3.3.1

This version fixes an issue where denying camera permission would crash. The SDK now displays a message to the user to enable the camera permission.

10 September 2024

All versions of the Classic SDKs now support Android 15 (API 35). The compile version for all the SDKs has been updated to 35.

This release contains:

  • Chat SDK 3.5.0
  • Chat Providers 3.5.0
  • Support 5.3.0
  • Support Providers 5.3.0
  • AnswerBot 3.3.0
  • AnswerBot Providers 3.3.0
  • Messaging 5.5.0

24 July 2023

All versions of the Classic SDKs now support Android 14 (API 34). The compile version for all the SDKs has been updated to 34.

Translation in Agent Workspace has been fixed and now appears without issue for both Agent Workspace account and non-Agent Workspace.

This release contains:

  • Chat SDK 3.4.0
  • Chat Providers 3.4.0
  • Support 5.2.0
  • Support Providers 5.2.0
  • AnswerBot 3.2.0
  • AnswerBot Providers 3.2.0
  • Messaging 5.4.0

15 March 2023

Important: This release updates the Messaging module in order to faciliate the migration to the Zendesk SDK, you can find more information in the Zendesk SDK Migration Guide.
This release also renames some packages from Messaging, you can find those changes in our Unified Migration Guide.

All versions of the Classics SDKs will require Messaging: 5.3.0 from these versions onwards (inclusive).

This release contains:

  • Chat SDK 3.3.7
  • Chat Providers 3.3.7
  • Support 5.1.2
  • Support Providers 5.1.2
  • AnswerBot 3.1.1
  • AnswerBot Providers 3.1.1
  • Messaging 5.3.0

See the Chat release notes and the Support release notes.

16 January 2023

This release contains:

  • Support 5.1.1
  • Support Providers 5.1.1
  • AnswerBot 3.1.0
  • AnswerBot Providers 3.1.0

See the Support release notes.

11 August 2022

This release contains:

  • Chat SDK 3.3.6
  • Chat Providers 3.3.6
  • Support 5.1.0
  • Support Providers 5.1.0
  • AnswerBot 3.0.9
  • AnswerBot Providers 3.0.9
  • Messaging 5.2.5

See the Chat release notes and the Support release notes.

8 June 2022

This release contains:

  • Chat SDK 3.3.5
  • Chat Providers 3.3.5
  • Support 5.0.9
  • Support Providers 5.0.9
  • AnswerBot 3.0.8
  • AnswerBot Providers 3.0.8
  • Messaging 5.2.4

See the Chat release notes and the Support release notes.

21 March 2022

This release contains:

  • Chat SDK 3.3.4
  • Chat Providers 3.3.4

This release brings a retry mechanism for agent availability requests instead of only determining agent availability once. Also, we updated the message “All agents are offline“ to “Hi. Unfortunately, we are unable to determine if an agent is available.“ when the agent availability is undetermined.

18 February 2022

This release contains:

A hotfix to correct an issue whereby an older version of FlexBox was included as a dependency in the SDK. FlexBox 3.0.0 has been restored as the current version.

  • Support 5.0.8
  • Support Providers 5.0.8
  • AnswerBot 3.0.7
  • AnswerBot Providers 3.0.7

2 February 2022

This release contains:

A hotfix to correct an issue that prevents the retrieval of Help Center articles. This issue has been present since Support SDK version 5.0.6.

  • Support 5.0.7
  • Support Providers 5.0.7
  • AnswerBot 3.0.6
  • AnswerBot Providers 3.0.6

4 January 2022

This release contains:

Important: We found an issue with this release relating to Guide Articles. If you are using either Guide or AnswerBot in your app, we do not recommend installing this version. A hotfix will be available soon.

  • Chat SDK 3.3.3
  • Chat Providers 3.3.3
  • Support 5.0.6
  • Support Providers 5.0.6
  • AnswerBot 3.0.5
  • AnswerBot Providers 3.0.5
  • Messaging 5.2.3

This release brings support for the Canadian French language to the Chat and Support SDKs and updated some dependencies versions like flexbox (3.0.0), retrofit (2.9.0) and firebaseCore (20.0.0). See the release notes for Chat and the release notes for Support.

10 November 2021

Important: All SDKs have had a hotfix for Proguard 7 issues with OkHttp applied (Users using Proguard 7 should upgrade to this version).

This release contains:

  • Chat SDK 3.3.2
  • Chat Providers 3.3.2
  • Support 5.0.5
  • Support Providers 5.0.5
  • AnswerBot 3.0.4
  • AnswerBot Providers 3.0.4
  • Messaging 5.2.2

29 October 2021

This release contains:

  • Chat SDK 3.3.1
  • Chat Providers 3.3.1
  • Support 5.0.4
  • Support Providers 5.0.4
  • AnswerBot 3.0.3
  • AnswerBot Providers 3.0.3
  • Messaging 5.2.1

This hotfix release was not successful in resolving the ProGuard issues that we were experiencing. We do not recommend installing this version. Please use the latest version.

4th August 2021

This release contains:

  • Chat SDK 3.3.0
  • Chat Providers 3.3.0
  • Support 5.0.3
  • Support Providers 5.0.3
  • AnswerBot 3.0.2
  • AnswerBot Providers 3.0.2
  • Messaging 5.2.0

All SDKs have had their target version set to Android 30 as per the Google Play policy.

Retrofit and OkHttp versions have been updated to 2.3.0 and 4.3.1 respectively.

3rd December 2020

This release contains:

  • Chat SDK. 3.2.0
  • Chat Providers 3.2.0
  • Support 5.0.2
  • Support Providers 5.0.2

This release brings some pre-chat form updates to the Chat SDK. See the release notes for Chat. For support: Fixed an issue where push was sometimes not received on the very first message a user sent.

4th September 2020

This release contains:

  • Chat SDK 3.1.0
  • Chat Providers 3.1.0
  • Messaging SDK 5.0.1
  • Support SDK 5.0.1
  • Answer Bot SDK 3.0.1

This release brings quick reply text wrapping and bug fixes to the Chat SDK. See the release notes for Chat.

Messaging, Support, and Answer Bot have had their Belvedere versions updated.

5th August 2020

This release contains:

  • Chat SDK 3.0.0
  • Chat Providers SDK 3.0.0
  • Messaging SDK 5.0.0
  • Support SDK 5.0.0
  • Answer Bot SDK 3.0.0

This release brings significant additions to the Chat SDK. See the release notes for Chat.

Messaging, Support, and Answer Bot have been migrated to AndroidX.

Note: Unified SDK and its composite SDKs will no longer be compatible with applications not using Android X from this release onward. If you have not yet upgraded to AndroidX, or for some reason you cannot upgrade, you can still continue to use the last released versions of our SDKs:

  • Chat SDK 2.2.0
  • Chat Providers SDK 2.2.0
  • Messaging SDK 4.3.1
  • Support SDK 4.0.0
  • Answer Bot SDK 2.0.0

8th June 2020

This release contains:

  • Chat SDK 2.2.0
  • Chat Providers SDK 2.2.0

Added multi-app push support, and multiple option question support to Chat. See the release notes for Chat.

20th May 2020

This release contains:

  • Chat SDK 2.1.1
  • Chat Providers SDK 2.1.1
  • Messaging SDK 4.3.1

Introduces a number of bug fixes and localization improvements, as well as adding input types to the pre-chat form and allowing configuration of the conversation menu. See the release notes for Chat.

10th April 2020

This release contains:

  • Chat SDK 2.0.0
  • Chat Providers SDK 2.0.0
  • Messaging SDK 4.2.1

This is the first version of the SDK that includes Chat and brings the ability to use the Chat engine in the Unified SDK alongside the Answer Bot and Support engines. If you are currently using Chat SDK v1, please see the migration notes.

24th January 2020

This release contains:

  • Support SDK 4.0.0
  • Answer Bot SDK 2.0.0
  • Messaging SDK 4.0.0

These are the first versions of the Support and Answer Bot SDKs that use Unified SDK.

If you were previously using Answer Bot SDK 1.0.0, you will need to replace your usage of AnswerBotActivity (which has been removed) with MessagingActivity and an instance of AnswerBotEngine. See Answer Bot Engine for more details.

Answer Bot 2.0.0 also adds access to AnswerBotProvider, which you can use to interact with the Answer Bot back-end programmatically. This allows you to build your own UI instead of using MessagingActivity. See Answer Bot Providers for more information.

The SupportEngine is a new addition you can use with MessagingActivity for ticket creation and integration with Answer Bot. See Support Engine for more details.

If you were using an earlier version of Support SDK, see our migration guide.