Changelog

Compliance with Apple's requirements (as of May 1st, 2024) ― guidelines on the required client-side updates are added to the documentation.

Internal DLL project's target framework version is upgraded from .NET 3.5 to .NET 4.7.2.
Summaries are added for public methods in ZendeskMain, ZendeskSupportUI and ZendeskUI classes.
Resolved a compatibility issue with Xcode 12.5 and above.
Updated HTMLAgilityPack to 1.11.39 to resolve an issue with MemberUtility.cs during importing of the SDK in Unity2021.x and above.

Permissions are removed for attachments for Android platform.
Resolved an issue where buttons were not showing up properly in DemoScene.
Resolved an issue where the SDK was crashing if the device's time had been set back for more than one hour and a ticket was created before changing the time.

Resolved an issue where a button label is clipped with some languages when the device is in landscape orientation.
Resolved issues in the loading bar in landscape orientation.
Resolved an alignment issue in 'ZendeskButtonsCanvas'.
Resolved an issue with alignment in the full screen error in landscape orientation.
Resolved an issue with send button alignment in conversational screen, when the device changes to landscape orientation.
Safe area implemented for portrait orientation.

Resolved an issue where the SDK freezes when the user taps on the back button after creating a request.
Updated warning messages for Android, when the user denies attachment permissions for the first time.

Added a new warning message for Android platforms, in the event that the end user denies attachment permissions for the first time.

The Unity SDK now supports Unity 2018.4 and above. We've dropped support for Unity 2017.x
Resolved an issue where the device is in landscape orientation and SDK is not being initialised with landscape orientation.
Resolved an issue where UI components were set later than expected if device orientation is changed.
Resolved an issue where external links' icons are broken.

Added a new scene to demonstrate using custom buttons.
Updated the default value of showArticleVotes to false, which means that the SDK does not show article votes by default.
Added tags as an optional parameter in OpenCreateRequest and OpenSupport methods.
Resolved an issue where a white background remained visible even when the SDK was closed.
Zendesk sample buttons are set in a different canvas under Zendesk Prefab.

Safe area implemented in landscape mode for iOS devices.
Resolved an issue with UI element sizes changing after device orientation changes.
Resolved an issue where CSAT rating would not appear in conversational UI after the end user entered a comment in a solved ticket, and the ticket was set to Solved by an agent again.
Optimized images to reduce build size.
Resolved an issue where text input fields were not shown properly if end user enters a long text. Text input character limit is now 16000 characters for an end user comment.
Updated design - changes have been made to the headers, buttons, error screen, fonts, text styles, conversational UI bubbles and hyperlinks.

New feature to check if a request has new comments. See Getting request updates.
New feature to mark request as read. See Getting request updates.
Resolved an issue with duplicated text when bold and italics were applied.
Resolved an issue with bold text not rendering correctly in an article.
Removed an unused font file from resources.

Resolved an issue that could prevent changes to admin settings being reflected for users.