Release notes

5 August 2020

This release contains:

  • Chat SDK 3.0.0
  • Chat Providers SDK 3.0.0
  • Messaging SDK 5.0.0
  • Support SDK 5.0.0
  • Answer Bot SDK 3.0.0

This release brings significant additions to the Chat SDK. See the release notes for Chat.

Messaging, Support, and Answer Bot have been migrated to AndroidX.

Note: Unified SDK and its composite SDKs will no longer be compatible with applications not using Android X from this release onward. If you have not yet upgraded to AndroidX, or for some reason you cannot upgrade, you can still continue to use the last released versions of our SDKs: * Chat SDK 2.2.0 * Chat Providers SDK 2.2.0 * Messaging SDK 4.3.1 * Support SDK 4.0.0 * Answer Bot SDK 2.0.0

8th June

This release contains:

  • Chat SDK 2.2.0
  • Chat Providers SDK 2.2.0

Added multi-app push support, and multiple option question support to Chat. See the release notes for Chat.

20th May

This release contains:

  • Chat SDK 2.1.1
  • Chat Providers SDK 2.1.1
  • Messaging SDK 4.3.1

Introduces a number of bug fixes and localization improvements, as well as adding input types to the pre-chat form and allowing configuration of the conversation menu. See the release notes for Chat.

10th April 2020

This release contains:

  • Chat SDK 2.0.0
  • Chat Providers SDK 2.0.0
  • Messaging SDK 4.2.1

This is the first version of the SDK that includes Chat and brings the ability to use the Chat engine in the Unified SDK alongside the Answer Bot and Support engines. If you are currently using Chat SDK v1, please see the migration notes.

24th January 2020

This release contains:

  • Support SDK 4.0.0
  • Answer Bot SDK 2.0.0
  • Messaging SDK 4.0.0

These are the first versions of the Support and Answer Bot SDKs that use Unified SDK.

If you were previously using Answer Bot SDK 1.0.0, you will need to replace your usage of AnswerBotActivity (which has been removed) with MessagingActivity and an instance of AnswerBotEngine. See Answer Bot Engine for more details.

Answer Bot 2.0.0 also adds access to AnswerBotProvider, which you can use to interact with the Answer Bot back-end programmatically. This allows you to build your own UI instead of using MessagingActivity. See Answer Bot Providers for more information.

The SupportEngine is a new addition you can use with MessagingActivity for ticket creation and integration with Answer Bot. See Support Engine for more details.

If you were using an earlier version of Support SDK, see our migration guide.