Current minor issues
- If your Help Center is restricted, inline images in articles will not load, even if you have registered
- Minor issues surrounding
sentlabel not updating in the
RequestControllerin some cases.
cancelbutton takes tint color of navbar, not visible with white
navBartint color due to Apple bug.
Known broken releases
Versions 2.0.4 and 2.0.5 of the Support SDK for iOS were bugged releases caused by a change in our release process. The artifacts have been pulled. These versions are unsupported and should not be used.
Maximum number of results in HelpCenterOverviewController
The network response that powers
HelpCenterOverviewController has a maximum of 11 categories, with a maximum
of 10 sections for each category. Each section in the response has a maximum of 5 articles, and a
"See all articles" button is added if there are more sections in the back-end. Tapping the button
will load any remaining articles into the section.
These limits were chosen to ensure maximum reliability and scalability while still meeting the needs
of the majority of our customers. If your Help Center has more categories or sections than these
limits will allow, consider prioritizing the most important content for mobile and filtering for
labels, sections, or categories when configuring
App transport security
If you are hosting Help Center content externally you may need to whitelist the URLs in your app's Info.Plist for it to display. This is because of App Transport Security.
Identity type unchecked
In older versions of the Support SDK, the local identity type was never checked against the type set in the Mobile SDK admin dashboard on Zendesk Support. This meant that mismatched identity types did not fail as intended, and led to inconsistent behaviour without clear errors. This issue was fixed in version 3.0.0.